Fact Sheets And Publications
How to Dispute Credit Report Errors
Revision Date: 11/11
- You have the right to know what information is in your credit report.
- You have the right to dispute the completeness and accuracy of items in your report.
- Credit reporting agencies must reinvestigate items in your report that you dispute as inaccurate or incomplete unless they have reason to believe the dispute is frivolous or irrelevant.
- Accurate negative information can be reported for seven years; facts about bankruptcies can be reported for 10 years.
Your credit report contains important information about you. It generally includes facts about where you work and live and your bill-paying habits. It also may state whether you've been sued or arrested or have filed for bankruptcy. Companies called credit reporting agencies or credit bureaus compile and sell your credit report to businesses which use it to evaluate your applications for credit, insurance, employment and other purposed allowed by federal law. Therefore, it is important that your credit report contains complete and accurate information.
Some financial advisors suggest that you review your report every year to check for inaccuracies or omissions. You also may want to check your report sooner if you are considering a major purchase, such as buying a home.
This publication explains how to obtain a copy of your credit report and how to dispute errors. It also provides a sample dispute letter and lists resources for additional credit information.
How to Obtain Your Credit Report
If you have been denied credit, insurance, or employment because of information that was supplied by a credit-reporting agency, the Fair Credit Reporting Act requires the report recipient to give you the name and address of the credit-reporting agency that supplied the information. If you contact that agency to learn what is in your file within 30 days of receiving the denial notice, your report is free.
If you simply want a copy of your report, call the credit reporting agencies listed in the Yellow Pages under "credit" or "credit rating and reporting." Call each credit report agency listed, since more than one agency may have a file on you, some with different information. You may have to pay a reasonable charge for each report.
How to Correct Errors
You have the right under the Fair Credit Reporting Act to dispute the completeness and accuracy of information in your credit file. When a credit reporting agency receives a dispute, it must reinvestigate and record the current status of the disputed items within a "reasonable period of time," unless it believes the dispute is "frivolous or irrelevant." If the credit-reporting agency cannot verify a disputed item, it must delete it. If your report contains erroneous information, the credit-reporting agency must correct it. If an item is incomplete, the credit-reporting agency must complete it. For example, if your file showed that you were late in making payments on accounts, but failed to show that you were no longer delinquent, the credit-reporting agency must show that your payments are now current. Or if your file showed an account that belongs only to another person, the credit reporting agency would have to delete it. Also, at your request, the credit-reporting agency must send a notice of correction to any report recipient who has checked your file in the past six months.
If a reinvestigation does not resolve your dispute, the Fair Credit Reporting Act permits you to file a statement of up to 100 words to explain your side of the story. The credit-reporting agency must include this explanation in your report each time it sends it out. Credit reporting agency employees often are available to help you word your statement.
Be aware, however, that when negative information in your report is accurate, only the passage of time can assure its removal. Credit reporting agencies are permitted by law to report bankruptcies for 10 years and other negative information for 7 years. Also, any negative information may be reported indefinitely for use in the evaluation of your application for:
- $50,000 in credit
- a lifetime insurance policy with a face amount of $50,000 or more
- consideration for a job paying $20,000 or more
How to Register a Dispute
You must make your dispute directly to the credit-reporting agency. Although the Fair Credit Reporting Act does not require it, the Federal Trade Commission staff recommends that you submit your dispute in writing, along with copies (NOT originals) of documents that support your position.
In addition to providing your complete name and address, your letter should clearly identify each item in your report you dispute, explain why you dispute the information, state the facts, and request deletion or correction. You may want to enclose a copy of your report with the items in question circled. Your letter may look something like the one at the end of this publication.
Send your dispute by certified mail, return receipt requested, and keep copies of your dispute letter and enclosures. By doing so, you can document what the credit reporting agency received.
Adding Accounts to Your File
Your credit file may not reflect all of your credit accounts. Although most national department store and all-purpose bank credit card accounts will be included in your file, not all creditors supply information to credit reporting agencies. Those not reporting to credit reporting agencies include, for example, some travel, entertainment, and gasoline card companies, local retailers, and credit unions.
If you have been told that you were denied credit because of an “insufficient credit line” or “no credit file” and you have accounts with creditors that do not appear in your credit file, you can ask the credit-reporting agency to add this information to future reports. Although they are not required to do so, many credit reporting agencies will add other verifiable accounts for a fee.
For Further Information
The Federal Trade Commission has a series of Facts for Consumers discussing credit issues. Titles include:
- Building a Better Credit Record
- Credit and Divorce
- Credit Billing Errors
- Fair Credit Billing
- Fair Credit Reporting
- Fair Debt Collection
- Fix Your Own Credit Problems
- Solving Credit Problems
- Women and Credit Histories
To obtain free copies of these publications, contact: Public Reference, Federal Trade Commission, Washington, D.C. 20580; (202) 326-2222. TDD (202) 326-2502.
You also may contact Public Reference for a copy of Best Sellers, a listing of the FTC’s consumer brochures.
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