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Whether you’ve been part of the UD team for a day, a year or a decade (or more!), we know you’ll have questions about benefits, policies, and other HR-related topics along the way.

Be sure to explore the website to make full use of your benefits and learning opportunities, where to turn if you have an HR-related question, and how to engage with the university community.

You also can use the links below to reach some commonly sought information.

Updates and Announcements

Tuition Exchange Fall Family Webinar Series

The Tuition Exchange Organization will be hosting a family webinar series this fall, beginning September through December. Visit the Family Webinars page for further details and registration.

Health Plan Contact Information Updated July 1

A Note to Highmark and Aetna Members Effective July 1, 2025:

The Highmark member service phone number listed on the back of the Highmark membership ID card (1-877-426-7027) will be live and available beginning 7/1/2025.

The Highmark phone number (1-888-904-1439) listed on the Highmark ID card mailer insert, is an automated line for members to provide coordination of benefits (other insurance) information.

Aetna Members with a plan start date of 7/1/25 may contact Aetna member services at 833-821-0849 .

CVS Caremark member services is available at 833-842-9278 beginning 7/1/25

Working Spouse Surcharge Information

Working Spouse Surcharge

The University of Delaware is committed to maintaining the affordability and sustainability of its healthcare program. To help offset the cost of covering spouses who have access to other employer-sponsored medical plans, the online Spousal Coordination of Benefits (SCOB) Form has been required. This form is now referred to as the Working Spouse Surcharge Verification Form, which will be required each year during the annual Open Enrollment period. Please visit the Working Spouse Surcharge link for further details.

Important Working Spouse Surcharge Update:

Effective July 1, 2025, if you elect to cover your spouse under the University’s medical plan as secondary coverage—meaning your spouse maintains primary coverage through their own employer—the $200 monthly surcharge will not apply.

Working Spouse Surcharge

Working Spouse Surcharge Verification Form

Flexible work arrangements allow employees to balance work and personal responsibilities. Learn more about flexible work arrangements and complete a Telework Agreement.

You can change your benefits elections during our annual open enrollment period, but certain life events—marriage, divorce or the addition of a child, for example—enable you to make changes to your benefits without waiting. Learn how to update your elections following a life event.

Enrollment when there are life events

Qualifying Life Events: Employees are permitted to change coverage elections outside of annual open enrollment if they experience a change in family status, as defined by federal law.

Qualifying Life Events	Employees are permitted to change coverage elections outside of annual open enrollment if they experience a change in family status, as defined by federal law. A change of status happens when: You marry or divorce; You have or adopt a child; Your spouse becomes employed, loses his or her job (full-time employment) or involuntarily loses medical coverage; Your spouse or your dependent child dies; Your dependents become ineligible for coverage; You or your spouse have a change in job status from full-time to part-time or vice versa; You or your spouse take an unpaid leave of absence; You or your spouse have a significant change in health coverage due to a change in your spouse's employment. Note: Health insurance carrier changes in your spouse's plan from another employer are not considered family status changes.
Limitations	You have up to 30 days from the date of the event to add/remove a spouse and/or dependent. Benefits will be retroactive to the date of birth, adoption, marriage, or date of loss of other coverage.
Contributions	You will be required to pay the employee portion of the premium for the entire month that includes the event date.
COBRA	Coverage under the health, dental, and vision plans terminates at midnight on the last day of the month of separation from employment. Should an employee separate from the University, he or she may continue membership by paying premiums directly to the Insurance Carrier (under COBRA regulations) or by transferring coverage to another employer.
Adding a spouse	Family Status and Benefits Change Form Copy of Marriage Certificate Copy of spouse’s Social Security card Spousal Coordination of Benefits form Spousal Coordination Policy Additional Information Form Verification of loss of other coverage (if applicable). Verification must include: date for last day of coverage for each medical, dental, vision plan and include the spouse’s name along with name of any other dependents losing coverage.
Adding a dependent child	Family Status and Benefits Change Form Birth notification with footprints (until the birth certificate is obtained) Copy of Birth Certificate Copy of Social Security card (upon receipt) Adoption order (if applicable) Verification of loss of other coverage (if applicable). Verification must include: date for last day of coverage for each medical, dental, vision plan, and include the dependent’s name.
Removing a dependent child	Family Status and Benefits Change Form Verification of other coverage. Verification must include: coverage start date for each medical, dental,vision plan, and include the dependent’s name. Children may stay on medical, dental and vision coverage up to age 26 with no restriction on marital, employment, student, resident, or tax status. Children are covered through the end of the month in which they turn 26. Employees do not need to submit a family status change form for the purpose of aging off, as coverage will be automatically terminated.
Removing a Spouse	Family Status and Benefits Change Form Supporting documents verifying change for: Divorce - copy of divorce decree Death - copy of death certificate New employment - letter from employer indicating start date of coverage for each medical, dental, vision (dependent names must also be listed, if applicable).
Please submit all documents to hrhelp@udel.ed u.

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The are always other changes to consider, like updating your name or address, tax with holdings, beneficiaries and more. Learn how to update these items.

Other changes to consider

Name change	Name Change Form Submit a copy of your social security card showing your new name. Please write your previous/maiden name, along with your employee ID number, on the copy of the card. Submit documents to hrhelp@udel.edu.
Address change	Log in to Web Forms through the Central Authentication Service (CAS). Complete the HR Employee Demographic Data web form. Once the information is updated in the University's human resource information system, it will be electronically transmitted to your health, prescription drug, dental and vision benefit providers. To update your information with the retirement investment companies, please call TIAA 800-842-2776 or for Legacy Accounts Fidelity Investments 800-343-0860.
Change tax withholdings	If you wish to change the amount that is withheld from your pay, please log in to Web Forms through the Central Authentication Service (CAS) to complete a PAY W4 Form.
Update beneficiaries	Different beneficiary designation forms are required for your UD life insurance, University of Delaware 403(b) Retirement Savings Plan, Voluntary 457(b) and Delaware Employees' Pension Plan. Please review the following information to update your beneficiaries. MetLife insurance beneficiary designation TIAA beneficiary designation Delaware Employees' Pension Plan P-1 form for beneficiaries of your contributions to the plan Legacy Account--Fidelity Investments designation forms: 403(b) 457(b)
Life insurance	You may want to consider purchasing Group Life Insurance or Dependent Group Life Insurance for your spouse and child or changing the amount of life insurance you currently purchase for yourself.

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HR assists individuals, teams and units in achieving goals through various approaches including instructor-led sessions, facilitated discussions, customized workshops, strategy planning, culture assessments and change initiatives. Learn more

Employee and Labor Relations (ELR) is a resource for university standards, practices and operations. This platform can be used freely by employees to communicate workplace questions or concerns. Explore our webpage and learn about University Policies.

If you’re not already saving through a retirement plan and would like to start or if you’d like to change your elections, head to the retirement page.

Flexible work arrangements

Flexible work arrangements allow employees to balance work and personal responsibilities. Learn more about flexible work arrangements and complete a Telework Agreement.

Benefit changes associated with life events

Enrollment when there are life events

Qualifying Life Events: Employees are permitted to change coverage elections outside of annual open enrollment if they experience a change in family status, as defined by federal law.

Qualifying Life Events	Employees are permitted to change coverage elections outside of annual open enrollment if they experience a change in family status, as defined by federal law. A change of status happens when: You marry or divorce; You have or adopt a child; Your spouse becomes employed, loses his or her job (full-time employment) or involuntarily loses medical coverage; Your spouse or your dependent child dies; Your dependents become ineligible for coverage; You or your spouse have a change in job status from full-time to part-time or vice versa; You or your spouse take an unpaid leave of absence; You or your spouse have a significant change in health coverage due to a change in your spouse's employment. Note: Health insurance carrier changes in your spouse's plan from another employer are not considered family status changes.
Limitations	You have up to 30 days from the date of the event to add/remove a spouse and/or dependent. Benefits will be retroactive to the date of birth, adoption, marriage, or date of loss of other coverage.
Contributions	You will be required to pay the employee portion of the premium for the entire month that includes the event date.
COBRA	Coverage under the health, dental, and vision plans terminates at midnight on the last day of the month of separation from employment. Should an employee separate from the University, he or she may continue membership by paying premiums directly to the Insurance Carrier (under COBRA regulations) or by transferring coverage to another employer.
Adding a spouse	Family Status and Benefits Change Form Copy of Marriage Certificate Copy of spouse’s Social Security card Spousal Coordination of Benefits form Spousal Coordination Policy Additional Information Form Verification of loss of other coverage (if applicable). Verification must include: date for last day of coverage for each medical, dental, vision plan and include the spouse’s name along with name of any other dependents losing coverage.
Adding a dependent child	Family Status and Benefits Change Form Birth notification with footprints (until the birth certificate is obtained) Copy of Birth Certificate Copy of Social Security card (upon receipt) Adoption order (if applicable) Verification of loss of other coverage (if applicable). Verification must include: date for last day of coverage for each medical, dental, vision plan, and include the dependent’s name.
Removing a dependent child	Family Status and Benefits Change Form Verification of other coverage. Verification must include: coverage start date for each medical, dental,vision plan, and include the dependent’s name. Children may stay on medical, dental and vision coverage up to age 26 with no restriction on marital, employment, student, resident, or tax status. Children are covered through the end of the month in which they turn 26. Employees do not need to submit a family status change form for the purpose of aging off, as coverage will be automatically terminated.
Removing a Spouse	Family Status and Benefits Change Form Supporting documents verifying change for: Divorce - copy of divorce decree Death - copy of death certificate New employment - letter from employer indicating start date of coverage for each medical, dental, vision (dependent names must also be listed, if applicable).
Please submit all documents to hrhelp@udel.ed u.

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Other changes

The are always other changes to consider, like updating your name or address, tax with holdings, beneficiaries and more. Learn how to update these items.

Other changes to consider

Name change	Name Change Form Submit a copy of your social security card showing your new name. Please write your previous/maiden name, along with your employee ID number, on the copy of the card. Submit documents to hrhelp@udel.edu.
Address change	Log in to Web Forms through the Central Authentication Service (CAS). Complete the HR Employee Demographic Data web form. Once the information is updated in the University's human resource information system, it will be electronically transmitted to your health, prescription drug, dental and vision benefit providers. To update your information with the retirement investment companies, please call TIAA 800-842-2776 or for Legacy Accounts Fidelity Investments 800-343-0860.
Change tax withholdings	If you wish to change the amount that is withheld from your pay, please log in to Web Forms through the Central Authentication Service (CAS) to complete a PAY W4 Form.
Update beneficiaries	Different beneficiary designation forms are required for your UD life insurance, University of Delaware 403(b) Retirement Savings Plan, Voluntary 457(b) and Delaware Employees' Pension Plan. Please review the following information to update your beneficiaries. MetLife insurance beneficiary designation TIAA beneficiary designation Delaware Employees' Pension Plan P-1 form for beneficiaries of your contributions to the plan Legacy Account--Fidelity Investments designation forms: 403(b) 457(b)
Life insurance	You may want to consider purchasing Group Life Insurance or Dependent Group Life Insurance for your spouse and child or changing the amount of life insurance you currently purchase for yourself.