Frequently Asked Questions

Last Updated: June 23, 2020 at 12 p.m.

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If you have a question that isn't answered in these FAQs, please submit it by emailing coronavirus@udel.edu

Health and Safety 

  • Stay home when you’re feeling sick.
  • Participate honestly in periodic health screenings.
  • Keep at least 6 feet away from others, both indoors and outdoors.
  • Wear masks or cloth face coverings in classrooms, laboratories and all common areas; masks should be worn outdoors when a 6-foot separation may not be possible, such as walking on The Green or riding public transportation.
  • Wash/sanitize your hands frequently, cover your cough and practice good personal hygiene.
  • Additional detailed guidance is available for employees. Variations on this will be announced for students as we approach the start of the fall 2020 semester.

In most cases, in-person courses are being limited to fewer than 50 participants. Whenever possible, classrooms should be arranged so that students remain at least 6 feet apart. Classrooms, labs and other instructional spaces will be cleaned twice a day; high-touch surfaces will be cleaned more frequently. 

UD Residence Life and Housing is developing a comprehensive plan that provides for appropriate social distancing, frequent cleaning of facilities, signage and other steps. This plan will be available before students return to the residence halls. 

Dining hall staff are required to wear face masks and gloves at all times while working and interacting with the public. For diners, masks should be worn in the dining hall except when eating. The number of people in a dining hall at any given time will be limited, based on the capacity of the facility, to help ensure physical distancing. Buffet and self-serve food or beverage stations have been replaced by staff-served stations. Take-out options are available at every meal.

COVID-19 is a new disease, and there is limited information regarding risk factors. Based on currently available CDC information and clinical expertise, older adults (65 or older) and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.  See CDC Guidelines. If you need to take extra precautions, requests for accommodations should be made to the Office of Disability Support Services (DSS).

 

Anyone experiencing symptoms of COVID-19 (including cough, fever and shortness of breath) should self-quarantine. Students should call Student Health Services at 302-831-2226 to discuss their symptoms before visiting in person so that they can be routed most efficiently to appropriate care. Faculty and staff should call their healthcare provider.

Yes. The vaccine is still one of the best protections against influenza, and health protocols are designed to minimize the risk of COVID-19 for those getting a flu shot.

The University will notify the campus community about positive cases of COVID-19 and will reach out to those who may have been exposed to someone with the virus.

  • Individuals who have tested positive for the virus must be in isolation, staying in one room of their home and using their OWN bathroom. If they need to leave their room, they MUST wear a mask. The University has facilities for students who need to isolate. 

  • Individuals who have had direct contact with someone who tested positive will be required to self-quarantine for 14 days. Quarantine means that they will not report to work or class. They should wear a mask at all times when out of their bedroom. 

  • Individuals who believe they have been exposed should self-monitor for 14 days for COVID-19 symptoms including fever, cough, shortness of breath, chills, body aches, loss of smell or taste, diarrhea or abdominal pain.

Everyone, including students, instructors/faculty, staff and visitors to campus. 

Additional masks should be available in certain circumstances. However, those without masks will be asked to leave the facility until they have a mask. 

The University is relying on all members of our community, as well as visitors to campus, to help protect themselves and others by complying with the State of Delaware’s requirements and UD’s policies regarding face masks and other measures. If a student is not wearing a mask in the classroom, faculty members should ask them to wear one or leave the classroom. To anonymously report non-compliance with the requirements, individuals can use the UD Compliance Hotline or the LiveSafe App

Students will be provided with cloth masks, which they should wash regularly. Faculty and staff who do not have their own mask or face covering may contact UD Environmental Health & Safety at 302-831-8475 or dehsafety@udel.edu to obtain a cloth mask.

Cloth masks should be washed after every use. More information is available from the CDC

Clear plastic barriers will not be installed in classrooms; they will be installed in high-traffic areas such as the library information desk and Student Financial Services building. The use of a plastic face shield does not replace the need to wear a cloth mask.  

UD’s facilities and health teams are reviewing ventilation systems throughout the University and will take appropriate steps as necessary. There have been no documented cases of COVID-19 spread through recirculating air in an HVAC system. 

Working with the Delaware Emergency Management Agency, the University has served as a pilot site to provide COVID-19 tests to University employees as well as members of the general public. The University will continue to work with DEMA and other public health agencies to provide additional periodic testing opportunities on campus. 

Symptomatic individuals will be tested using FDA-approved tests for active virus through a long-standing partnership between the Delaware Department of Health and Social Services and UD Student Health Services

Students can contact the Center for Counseling & Student Development at (302) 831-2141 or (302) 831-1001 for after-hours emergencies. Faculty and staff may contact the Employee Assistance Program within Human Resources at (302) 831-2171 and/or their health care provider. 

Academics and Class Flexibility

Fall 2020 classes will begin on September 1, 2020. After Thanksgiving, the semester will transition online for the remainder of the fall semester.

 

Courses will be offered in a mix of face-to-face and online learning, with the intent to offer face-to-face classes as much as possible. Courses are being designed to enable reduced class sizes and optimize our learning environments, taking health and safety considerations into account in all instances.  This includes the goal of offering approximately 50% of our student credit hours in a mode blending face-to-face instruction with online delivery. All classes with more than 49 students will be in online format with face-to-face recitation and small-scale interaction opportunities as best we can provide them. 

In the event that we need to revert to fully online due to escalation of COVID-19, all classes will be prepared to do so. For students whose health conditions prevent them from attending class in person and/or international students who are unable to be on campus due to travel restrictions or other circumstances, UD will provide access to high-quality online course delivery. 

The University is moving to the following class schedule structure to facilitate social distancing while enabling face to face instruction where possible. All undergraduate classes with 50 or more students will be fully online; graduate classes with 25 or more students will be online. Undergraduate classes with less than 50 students and graduate classes with less than 25 students will be either online or hybrid classes. Hybrid classes will rotate on an A/B schedule, meaning that for one week a course will be held face-to-face, and the next week the class will be held online. Classes will be held twice a week for 75 minutes each and will be scheduled on Monday/Thursday, Tuesday/Friday or Wednesday/Saturday. Regular classes will be held between the hours of 8 a.m. and 7:15 p.m., and 25 minutes will be allotted between classes. We are doing our best to limit the number of courses that would need to meet on Saturdays. We won’t be able to eliminate them completely; however, classes on Saturdays will be very few in number compared to other days of the week. The Saturday class schedule also ends earlier in the day than weekday classes. The Registrar’s Office is working with departments to schedule courses that meet in non-standard time blocks to minimize conflicts to students’ schedules.

Fall 2020 registration will resume in early August. Students who already started the early registration process in the spring will not have to start from scratch. They remain registered in the courses they selected during early registration. Open enrollment will allow the opportunity to add and drop courses.

All classrooms will be cleaned, marked for social distancing, have decals on floors, and have hand sanitizing and cleaning materials available. Excess chairs/desks will be removed. All classrooms will be adequately wired for instruction (including non-traditional rooms) with options to record using UD Capture Classroom Capture or Zoom in each room for the new schedule.

For the 2020 fall semester, students may take more than 2 UD online courses per semester without submitting a waiver. https://catalog.udel.edu/content.php?catoid=29&navoid=3555#online-course-enrollment-rules

 

UD is awaiting data on the use of the modified pass/fail grading option for the spring 2020 semester before determining any adjustments to fall grading. Course grading returned to the regular University grading policy for the summer 2020 semester. 

 

UD is freezing tuition for the upcoming year in an effort to help ease the financial strain on our students and families, while remaining committed to offer the highest quality academic experience. The University has committed to maintaining the high quality of instruction that students expect from UD to earn their degrees, regardless of the mode of course delivery. In planning for the fall semester, we are considering physical distancing while striking an optimized balance between online and face to face learning. In addition, UD continues to make significant investments in the online experience, converting courses to online formats and enhancing technology.UD's distinguished faculty continue to teach these courses, and the course curricula continue to prioritize the learning outcomes that faculty have established.

Yes. Faculty members should be available for virtual office hours. If their offices can accommodate a visitor and allow for six feet of distancing, then in-person office hours are possible. In those instances, both should wear masks. 

 

Summer instruction continues online.

 

All undergraduate students who apply for admission for spring or fall 2021 will be considered without submitting SAT or ACT scores. UD graduate programs have a decentralized admissions process, so individual graduate programs have their own admissions and test requirements. All program admissions requirements are available on each individual Graduate Program details webpage, under “Program Admission Requirements”. Please contact the Program contact listed on this webpage to follow up about any testing requirement questions.

The University has decided to cancel all winter 2021 (21W) travel study programs, both domestic and international. This decision was informed by discussions with representatives from the Office of the Provost, Office of Risk Management, Student Health Services and others. Even as the University, state and nation carefully prepare to reopen, safe worldwide travel has not yet become feasible, and international cross-border mobility remains limited. The U.S. State Department’s Global Health Advisory site and the Centers for Disease Control and Prevention (CDC), both currently recommend against all non-essential international travel. In addition, the COVID-19 pandemic poses significant challenges to securing safe housing, meals, transportation, classroom space and more for short-term programs. The decision to cancel 21W programs was made now to give students and faculty ample time to plan their academic year.

Campus Life

Yes. Students’ residence hall assignments are being made with a focus on reduced density and decreasing contagion opportunities. Protocols such as designated interior traffic flow patterns and guidelines on use of shared spaces such as bathrooms and lounges will be enacted to support these efforts. UD has hired additional custodial staff members to allow for multiple daily cleanings in each hall.
The Division of Student Life will provide additional information about the move-in process in the coming weeks to all students who have reserved an on-campus living assignment. We understand that many individuals will need to make travel arrangements; in these cases Residence Life & Housing will work with families to coordinate move-in plans. If you have already made airline reservations or have concerns related to travel plans, please contact Residence Life & Housing at reslife-housing@udel.edu to discuss your move in. 

UD and its dining services partner, Aramark, are committed to adapting our operations to ensure students have safe access to the widest possible variety of dining options. Our robust re-open strategy spans a wide-range of solutions to support our return to campus this fall.  Stay up to date on dining information by visiting udel.campusdish.com

If you leave the country, you will be required to quarantine. If you travel domestically, you will only need to self quarantine if you had close contact with someone with COVID-19. 

Virtual services for the Library will continue until further notice. 

The University is not promoting walking on campus or self-guided tours quite yet. We encourage families to register for a virtual presentation and tour online at www.udel.edu/visitUD. Continue to check back for updates about campus tours and visit experiences including self-guided options.

Due to social distancing guidelines, the passenger capacity of our transit system will be reduced by 70-80%.  As a result, in order for us to do everything we can to transport students to their classes, we are suspending all transit service to local apartment complexes for the fall semester.

 

Athletics and Events

No date has been selected for these events at this time. 

The Colonial Athletic Association (CAA) has adopted an “Extreme Flexibility Model” for this upcoming academic year.  The EFM will be used in the sports of baseball, field hockey, men's and women's lacrosse, men's and women's soccer, softball and volleyball. Football will begin its competitions as scheduled on the road on Saturday, September 5. Campuswide health and physical distancing guidelines will be announced later this summer and will be used for fans during home athletic events. 

Working at UD

Staff should continue to work remotely to the extent possible for the foreseeable future; however, there are exceptions for employees who must be on campus to provide critical work functions. Prior to anyone returning to campus, approval from the unit’s senior leader (President, Provost, VP, Vice President for Research) must be granted.

Faculty and staff who need one-time access to their offices will be allowed to do so for 30 minutes by appointment. Requests should be submitted to their Dean or Vice President, who will submit them to the Provost’s Office for review. 

No, the policy will not change. Supervisors are encouraged to work with their employees to identify flexible work arrangements as needed. 

Yes, the hiring freeze remains in effect until further notice.

All University travel is currently suspended. When safe travel can resume, only essential travel will be permitted, including essential academic travel, travel on sponsored research funds, travel funded entirely by outside entities and travel necessary to deliver instruction or outreach programs or to conduct vital University activities or business.

Faculty will work with their department chairs with regard to in-person versus online teaching. No faculty members will be required to teach in person if they have legitimate reasons for not doing so. These include age, underlying health conditions, caregiver responsibilities, etc. Privacy concerns of faculty members will be respected. An ADA form is not necessary when a faculty member and a department chair can work out the teaching assignment to meet the faculty member’s needs.

An ADA form is necessary when (1) there is a dispute between the faculty member and the department chair and/or (2) the faculty member elects to use the form at the outset (mainly for privacy reasons).

Yes, UD has activated a phased-in return to campus research operations. Visit this webpage for links to detailed guidance and FAQs.

We recommend staff bring any food in coolers with ice packs to eat at their desks, in order to cut down on the need for using the refrigerator and being in close proximity. When using shared equipment, employees should wipe it down with appropriate sanitizing wipes following use.

Miscellaneous

UD’s Early Learning Center will open on July 1.  The College School and Lab School will open in September.

UD’s Physical Therapy and Nurse Managed Primary Care Clinics are currently offering telehealth appointments and planning for in-person patient care in June. Visit the UD Health website to learn more about telehealth opportunities at UD Health clinics

Osher Lifelong Learning Institute programs will be combined statewide in an online delivery system for summer and fall 2020. 

The UDairy Creamery is currently only open for online orders for mail delivery or pickup by appointment. We anticipate more service to be available later in the summer. 

Virtual visits for the Visitor Center will continue until further notice, as other decisions around campus reopening are made.

The Courtyard by Marriott - Newark at the University of Delaware is pleased to safely re-open on Monday, June 22, 2020 after closing temporality for guest and associate safety due to the COVID-19 pandemic and to fully complete the renovation of all areas of the hotel. More info: https://www.marriott.com/hotels/travel/ilgud-courtyard-newark-university-of-delaware/

 

UD's Return to Campus Page >