Information for Faculty & Staff
Frequently asked questions for Faculty & Staff
Last Updated 5/31/20
Phased Campus Reopening
UD is extending its remote work plan for most employees through July 15. Recognizing that some employees may be returning to their campus workplace, the University is implementing UD COVID-19 Return to Campus Guidelines, which apply to all UD employees (faculty, staff and student employees) when working on campus. Read 5/31 UDaily
Commencement, associated Convocations and other ceremonies have been postponed. Graduates and supporters were invited to join us online at 11 a.m. on May 30 for "Blue Hen Celebration: Honoring UD's Class of 2020." More information and a playback of the livestream can be found at udel.edu/udgrad2020
During the first half of June, the University of Delaware expects to begin reactivating campus research operations on a limited basis — with the safety and wellbeing of our community as our highest priority. Read letter
Residence Hall Move-Out
The Office of Residence Life and Housing is launching a phased move out plan to maintain social distancing protocols during end-of-year closing. More details
Activities, events and programs scheduled to take place on University of Delaware campuses in June and July will be canceled, made virtual or postponed due to the COVID-19 pandemic. These include but are not limited to summer camps, conferences, high school graduation ceremonies and meetings. Read Letter
UD is planning to welcome all students on campus this fall. However, in light of the uncertainty of the pandemic situation and with safety and health as a top priority for all students, faculty and staff, the University is carefully evaluating alternative scenarios for fall semester that may need to be considered.
This will be done in alignment with state government and public health authorities to ensure responsible resumption of regular operations. In all instances, the University will incorporate contingency planning for online classes for next year so that all students from around the world are able to attend UD. Email email@example.com with any specific questions for incoming students.
The University is moving all summer instruction to online delivery. Registration for the Summer 2020 semester is now open. Course grading will return to the regular University grading policy for the summer 2020 semester. The academic calendar has been updated to reflect an extended drop period.
Academic regulations for undergraduate and graduate students: Updated information about grading, pass/fail and course withdrawal. More details
All updates from UD >
The University of Delaware provides all employees, their spouses, dependents, parents and in-laws with access to an Employee Assistance Program (EAP) at no additional cost. To access this program, you may call 800-343-2186 or visit their website. If using the website, you will need to enter the "State of Delaware" as the password.
Main Coronavirus website >
FAQs for students >
COVID-19 Research Guidance >
CDC is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including in the United States.
All classes will be online through the end of the spring semester as well as summer. On-campus housing has closed for the semester. Only those UD employees performing essential functions that cannot be carried out remotely will report to campus.
All in-person summer activities, programs and conferences that were slated to begin prior to August 1 are canceled or will be converted to online offerings; summer classes will continue via distance learning. We will continue to coordinate with State guidance for a phased-in opening so that we can return to normal University operations as soon as safely allowable.
Student Health Services:
As of 8 a.m., Thursday, March 12, students experiencing any symptoms of illness must call ahead to Student Health Services. Medical care remains available, but in light of the developing COVID-19 situation students are asked to call 302-831-2226 to discuss their symptoms before visiting in person so that they can be routed most efficiently to appropriate care. Current hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. After hours, the Aetna After Hours Nurse Medical Advice Line is available to all UD students at 800-681-3957. If you are experiencing a health emergency please call 911. Visit https://sites.udel.edu/studenthealth/ for more information.
Transportation Services is suspended until further notice.
University Bookstore hours:
The UD Bookstore has temporarily closed. Orders are still being accepted online for delivery. Visit the website for most up-to-date information
Up-to-date hours for University Dining Services operations may be found at https://udel.campusdish.com/
University of Delaware Library, Museums and Press:
In-person services of the Library, Museums and Press have been suspended until further notice; online services are available. Faculty and students can access the Library Course Continuity webpage for assistance as the UD community transitions into online courses. For more information visit https://library.udel.edu/.
Carpenter Sports Building (Little Bob), Independence Fitness Center and Harrington Fitness Center:
Closed until further notice, beginning March 13 at 6:00 p.m.
What if my child’s school or daycare is closed due to illness, and my child is not sick? I have no other child care arrangements and I am unable to work?
We understand that it is not always easy to juggle childcare and work and that you may sometimes need to take time off. If you need to take time off work, please use the below guidelines:
Must use dependent sick or vacation leave.
If you are unavailable to work at any time during your regular hours, you may:
- Use accrued dependent sick or vacation time, if available
- Make up the work on an hour-for-hour basis during the same workweek with supervisory approval
- Request an absence without pay if you do not have accrued dependent sick or vacation time available, and without paid-time-off accruals
If you are finding it difficult to function well or are not feeling good, professional help can make a big difference. The University of Delaware provides all employees, their spouses, dependents, parents, and in-laws with access to an Employee Assistance Program (EAP) at no additional cost. The EAP is a work-based program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance and personal life. The service includes a maximum of five (5) sessions at no cost. You may use the service for more than one issue. For example, you are permitted five (5) sessions if you need to talk about depression, and then an additional five (5) sessions if you need to talk about financial issues, and so on. Should you need to go beyond five (5) sessions on a particular topic, HMS will work with your insurance to find in-network providers.
To access this program, you may call 800-343-2186 or visit their website. If using the website, you will need to enter the ‘State of Delaware’ as the password.
If I contract the COVID-19 virus, what can I expect in terms of options for telemedicine and coverage of costs for treatment or hospitalization?
The Families First Coronavirus Response Act passed on March 18, 2020, requires the State of Delaware Group Health Insurance Plan to cover without any member cost sharing, COVID-19 tests AND health care provider visits (in and out of network), urgent care visits, and emergency room visits that result in an order for or administration of the test. This Act applies to State of Delaware members in a Aetna or Highmark Delaware plan and expands the Group Health Insurance Plan’s previous notification on March 6, 2020, that COVID-19 testing would be covered at 100%. In addition, effective immediately, there are no member costs (copays, deductibles, and coinsurance) for Highmark Delaware and Aetna members who receive in-network inpatient services for COVID-19 treatment.
State of Delaware Aetna and Highmark Delaware members have access to telemedicine services through TeleDoc (Aetna Members) , Doctors on Demand and AmWell (Highmark Delaware members) as well as virtual telemedicine services provided by their primary care or other physician. Effective immediately and through June 16, 2020, all copays and coinsurance for telemedicine will be waived. This is expanded to include members in the Aetna CDH Gold and Highmark Delaware First State Basic plans and to include virtual telemedicine services in all State of Delaware plans.
EAP+Work/Life support services from HealthAdvocate are available to all employees, effective immediately and through June 30, 2020. This means that these services are also available employees who are not currently enrolled in a State of Delaware Highmark Delaware or Aetna health plan. Also see the Health Advocate flyer “Feeling worried about coronavirus?”
First State Basic
(10% coinsurance waived through 6/16)
$200 copay (waived if admitted)
$200 copay (waived if admitted)
$100 copay per day with max of $200 per admission
$100 copay per day with max of $200 per admission
|24/7 Nurse Line||
*Fees are waived for visits resulting in administation of or an order for a COVID-19 test
**upon meeting deductible
Additional Insurance Resources:
- Highmark Nurse Line: 1-888-258-3428
- Highmark Urgent Care Resources: https://dhr.delaware.gov/benefits/medical/highmark/urgent-care.shtml
Highmark Telemedicine: https://dhr.delaware.gov/benefits/medical/highmark/telemedicine.shtml
The CARES Act has numerous provisions that alter our employee benefit plans, including our flexible spending accounts and our 403(b) Retirement Savings Plan. The CARES Act permanently reinstates coverage of over-the-counter drugs and medicines without a prescription. In addition, qualifying expenses also now include feminine care products. Learn more.
The CARES Act has also expanded on distributions for retirement plans. Loans and withdrawals for individuals who have been impacted by COVID-19 have increased limits and waives taxes and penalties. Learn more and contact TIAA at 1-800-842-2776 to find out what is available to you.
With the new information released on April 2, 2020 regarding employee pay, how will this impact me based on my role within the University of Delaware?
The University of Delaware understands we are in an unprecedented environment due to the COVID-19 pandemic. We want to provide a sense of economic stability to all of our employees through May 31, 2020. Please refer to the payroll matrix http://www1.udel.edu/payroll/pay/Special_SOE2.html to see how your role is impacted.
I have an employee who is ill and has come into work. I’m concerned about the potential for exposure to other people. Can I send this employee home?
Yes, if an employee appears to have symptoms of respiratory illness, you should send that employee home immediately.
The symptoms of COVID-19 are fever, cough, or shortness of breath. The decision to send an employee home who is exhibiting these symptoms or others is to be made on a case-by-case basis and should not be based on an employee’s national origin, race or any other protected category. If possible, consult with the campus Human Resources office before sending an employee home.
In addition, advise employees of the basic preventative measures (practice good hygiene, including frequent hand washing, covering your nose and mouth with your sleeve if you cough or sneeze, and avoiding touching your eyes, nose or mouth with your hands) and post hand hygiene flyers throughout your work areas.
How much information may I request from employees who report feeling ill at work or who call in sick?
During a pandemic, you may ask such employees if they are experiencing influenza-like symptoms, such as fever or chills and a cough or sore throat. You must treat all information obtained about an employee’s illness as confidential and you should be careful not to single out employees for questioning based on their national origin, race or other protected categories.
When an employee returns from travel during a pandemic, must an employer wait until the employee develops influenza symptoms to ask questions about exposure to pandemic influenza during the trip?
No. If the CDC or state or local public health officials recommend that people who visit specified locations remain at home for several days until it is clear they do not have pandemic influenza symptoms, an employer may ask whether employees are returning from these locations, even if the travel was personal. Supervisors should be careful not to single out employees for questioning based on their national origin, race or other protected categories.
The Department of Homeland Security and the Student and Exchange Visitor Program have informed institutions that they can adapt their procedures and policies to address the significant public health concerns associated with the COVID-19 crisis. On this basis and during this temporary arrangement if deemed necessary, the student’s supervisor must continue to monitor the hours worked and establish supervision for the employee remotely. If your student is on Curricular Practical Training, please continue to follow the original terms of the employment, including the maximum number of hours agreed upon. If your student is a sponsored student, they should check with their sponsoring organization whether employment is still authorized.
The University of Delaware is planning to welcome all students on campus this fall. However, in light of the uncertainty of the pandemic situation and with safety and health as a top priority for all students, faculty and staff, the University is carefully evaluating alternative scenarios for fall semester that may need to be considered. This will be done in alignment with state government and public health authorities to ensure responsible resumption of regular operations. In all instances, the University will incorporate contingency planning for online classes for next year so that all students from around the world are able to attend UD. We encourage you to continue to visit udel.edu/coronavirus for the most up-to-date information about how UD is responding to COVID-19 or email firstname.lastname@example.org with any specific questions for incoming students.
Summer sessions will be available online. Registration for the Summer 2020 semester will now begin on April 20, 2020.
For Summer Sessions 2020, the University of Delaware will offer nonresident students the Alternate Tuition rate of $628 per credit hour. This rate -- which is in keeping with past practice for online classes during the summer and winter terms and is approved by the Board of Trustees -- will benefit students both educationally and financially during the global COVID-19 pandemic.
The alternate rate is made possible because of reduced teaching costs during these terms, when faculty are contracted to teach specific courses. This does not occur during fall and spring semesters
Delaware resident students will continue to receive UD’s lowest tuition rate this summer of $530 per credit hour, and they can realize additional savings when taking more than four credit hours in a single summer session.
On March 26, the University announced temporary emergency academic regulations that are in effect during spring 2020. This means we are implementing some fundamental changes in the delivery of our academic programs that include modification of our grading policy as well as an extension of the period during which students may withdraw from courses without academic penalty. For full details about grading, pass/fail and course withdrawal visit https://www.udel.edu/home/coronavirus/academic-regulations.
For Spring 2020, undergraduate courses that receive a grade of “Passing,” or “Credit,” or a similar non-standard letter grade may be eligible for transfer to UD. The non-letter grade must be equivalent to a C- (1.7 on a 4.0 scale) or better at the institution. This must be clearly stated in the transcript legend, on the institution’s website, or in a letter that accompanies the student’s paper transcript.
If you rely on campus technology resources, you can apply to stay in the residence halls for the remainder of the semester.
Here are free Internet Essentials resources for remote learning.
Charter Spectrum Broadband is also offering free service.
Also, please know that many broadband and wifi providers are offering free and/or reduced access to students who are impacted by the coronavirus situation. See this article from Forbes for additional information.
For other technology questions please email email@example.com.
The University is offering Course Continuity Workshops for faculty should the transition to online course delivery become necessary. Workshop topics include UD Capture, Zoom and Canvas.
Login information and guidance on best practices for online learning are available through this Information Technology resource:
Students Learning Remotely: https://services.udel.edu/TDClient/32/Portal/KB/ArticleDet?ID=702
What is the status of the University’s Osher Lifelong Learning Institute Programs for those 50 years of age and older?
All students using the Post 9/11 GI Bill and enrolled in on-campus coursework, which are now moved to online, will be paid at the on campus BAH rate per VA information.
For more information, please contact Brooks Raup, Student Veteran Services Coordinator, at firstname.lastname@example.org.
List of mindfulness and guided sleep meditations:
Mental Health and Covid-19
Get together with your friends and play fun games! https://houseparty.com/
There is something called QuaratineChat to connect with others stuck at home?
Managing life at home during COVID: How to manage loneliness, avoid stress eating and practice good sleep hygiene:
Specifically related to COVID-19
How to consume news related to COVID
How to sleep better:
Overcoming negative thinking:
Headspace (Free App)
Social Justice Resources
Search for free or reduced cost services like medical care, food, job training, and more.
Resources for Undocumented Persons
Extensive list of resources and information by NAMI:
How do I get care if I don’t have insurance?
Visit www.healthcare.gov for affordable health care options
What do I do if I can’t access insurance right away?
List of financial assistance programs and other resources
Residence Life and Housing and Custodial Services staff members are taking proactive measures to reduce exposure within each residence hall. These efforts include:
Increasing frequency of surface cleaning, especially handrails, elevators, restrooms and doors.
Posting information and raising awareness to include disseminating information on the University website.
Ensuring that in-hall staff know where to direct students with concerns about coronavirus.
Regardless of who they have been in contact with, anyone who is experiencing COVID-19 symptoms (fever, cough, shortness of breath) should self-quarantine and call their healthcare provider.
Students on campus who feel sick are asked to call Student Health Services at 302-831-2226 to discuss their symptoms before visiting in person so that they can be routed most efficiently to appropriate care.
Contact the DE Division of Public Health (1-866-408-1899).
Students, faculty and staff who are returning to the United States from a CDC Level 3 country are required to undergo quarantine at their permanent home residence for at least 14 days. They should NOT return to campus. If you do not have the ability to self-quarantine for 14 days, please do not travel.
Students can contact the Center for Counseling & Student Development at (302) 831-2141 or (302) 831-1001 for after-hours emergencies, or contact Student Health Service at (302) 831-2226 or University Police at (302) 831-UDPD. Faculty and Staff may contact the Employee Assistance Program within Human Resources at (302) 831-2171.
Note: Due to the rapidly evolving situation, the Center for Counseling & Student Development (CCSD) will not be having face to face meetings. Please call CCSD 302-831-2141 (or the UD Helpline 24 hours a day, 302-831-1001) if you are in need of emergent help or consultation. For our most recent updates, please visit their website at https://sites.udel.edu/counseling/. An additional resource available to all is the National Suicide Hotline at 800-273-8355.
Necessary updates to this situation will continue to be provided as they develop and unfold. Please feel free to email any questions you may have to email@example.com
Due to the rapidly evolving situation, the Center for Counseling & Student Development (CCSD) will not be having face to face meetings. Please call CCSD 302-831-2141 (or the UD Helpline 24 hours a day, 302-831-1001) if you are in need of emergent help or consultation. For our most recent updates, please visit their website at https://sites.udel.edu/counseling/. An additional resource available to all is the National Suicide Hotline at 800-273-8355.
Mitigating risk is at the forefront of this decision, along with the safety of the students, staff and our entire community.
Necessary updates to this situation will continue to be provided as they develop and unfold. Please feel free to email any questions you may have to firstname.lastname@example.org
UD’s switch to online classes amid COVID-19 concerns will not impact international students on F-1 and J-1 visa status following procedural adaptations that were recently announced by the U.S. Department of Homeland Security and U.S. Department of State. Typically, international students may only enroll in one online class toward a full course load, but new guidance from federal agencies are allowing schools to provide online instruction for international students on a temporary basis. If you have any questions about your visa status in the U.S., please contact an immigration services advisor at OISS to discuss your situation.
I am an international student or scholar nearing the end of my status. My plan was to return to my home country. I would prefer to stay in the U.S. for now. What are my options?
- Visiting Scholars (J-1 visa): Please get in touch with OISS Scholar Services (email@example.com) as soon as possible. An immigration advisor will work with you to determine your eligibility for changes that would extend your eligibility to stay in the U.S. Please note: if no action is taken, violating your visa status by overstaying your visa can have serious consequences should you attempt to return to the U.S. in the future.
- International Students (J-1 visa): Please contact OISS (firstname.lastname@example.org) with any questions regarding your J-1 status. International students on a J-1 visa who would like to apply for employment authorization should contact OISS BEFORE the program end date on your DS2019.
- International Undergraduate/Graduate Students (F-1 visa): Students who have completed their degree programs (or expect completion this spring) should contact an OISS advisor to discuss options for staying in the U.S. after graduation. F-1 degree-seeking students may be eligible to apply for Optional Practical Training (OPT) work authorization. Students who are continuing studies with another degree program may apply for a "change of level" or a transfer through OISS.
Can international students still access support services such as immigration advising and assistance with CPT and OPT applications?
I am an international student in my home country and unable to return because of COVID-19 travel restrictions. What should I do?
International students who are currently enrolled in online classes or have an approved Leave of Absence will be contacted by OISS with advice on their immigration status and what they will need to do to return to their campus studies. Please keep in mind that students planning to return to campus for the summer or fall 2020 sessions will need to be enrolled full-time in on-campus courses, and have a valid visa and I-20/DS-2019 to return to the U.S. Please contact OISS (email@example.com) for any specific questions regarding students’ immigration or visa status.
If you are a new international student who was not able to start your program at UD this semester, please contact the Office of Undergraduate Admissions (for new undergraduate students) or Graduate College (for new graduate students) to defer your program start date at UD.
Visiting Scholars should notify their host department about their travel delay, and contact OISS Scholar Services (firstname.lastname@example.org) to adjust their SEVIS record and immigration status accordingly.
Students who would like to return to UD to take summer classes should contact OISS (email@example.com) and work with an immigration services advisor at OISS to verify eligibility before reentering the U.S. for summer session courses.
University-sponsored or -affiliated travel is suspended. This includes domestic and international travel. The University also discourages everyone in the UD community to weigh whether any domestic travel between now and May 15 is essential and to explore options to join meetings or events remotely, especially in the growing number of areas with high infection rates.
On March 11, U.S. President Donald Trump issued an update to his presidential proclamation suspending the entry of immigrants and nonimmigrants who pose a risk of transmitting the 2019 novel coronavirus. While this proclamation now extends to the Schengen Area (comprising 26 European states), China and Iran, it does not apply to U.S. citizens or permanent residents.
On Friday, March 13, the Department of Homeland Security issued new rules for Americans returning from Spain and Greece as well as other countries in the Schengen Area. Americans returning from all restricted countries will now be required to travel through one of 13 U.S. airports before reaching their destination.
Upon arrival, students will proceed through standard customs processing. Passengers will continue through enhanced entry screening where they will be asked about their medical history, current condition and asked for contact information for local health authorities. Students will then be given written guidance about COVID-19 and directed to proceed to their final destination and immediately home-quarantine in accordance with CDC best practices.
In order to minimize disruption, TSA, CBP and air carriers are working together to identify affected individuals before their scheduled flight. Students will be rerouted by their airline and at no cost to you.
Please note that the situation remains fluid. If you are a non-U.S. citizen currently abroad in one of the affected locations, please contact the Office for International Students & Scholars at (302) 831-2115 or firstname.lastname@example.org for additional information.
Due to unprecedented measures to restrict travel and limit the spread of COVID-19, UD has canceled all summer and fall study abroad programs.
The Institute for Global Studies continues to closely monitor guidance from the U.S. Centers for Disease Control & Prevention (CDC), University Leadership and the Delaware Division of Public Health, and are communicating regularly with students, faculty, staff and families. Our students’ health and safety are our top priorities.
As of March 13, based upon raised travel advisories from the CDC, UD has canceled its spring study abroad programs in Athens, Australia, Cayman Islands, Copenhagen, Granada, Limerick, Madrid, Rome and Washington, D.C. and advised students to return to their homes immediately. In addition, students have also been advised to return home from their exchange programs in France and Germany.
For members of the University of Delaware community who choose to travel during spring break or during the months ahead, we urge awareness that the COVID-19 situation is continuously evolving. Be aware that if you travel to a Level 3 location, you will be required to self-quarantine for 14 days. These requirements will be imposed for any jurisdiction the CDC raises to Level 3 for coronavirus in the coming weeks.
As a precaution, both March and April Decision Days, Destination Delaware, and all in-person campus visits/tours are now canceled, effective March 12, 2020. We apologize for the inconvenience and recommend you explore our campus digitally by viewing our virtual tour.
With UD in the midst of stopping the majority of its searches, what does that mean for my current opening?
We understand that there are many positions that are in various stages of the recruitment process. In enacting the hiring freeze, we are protecting our current workforce and have put together guidelines on how to proceed based on where you are at in the process. You can also always reach out to your HR Manager or email email@example.com with any additional questions you may have.
With very few exceptions, all events on campus are canceled for the spring semester.
In light of the COVID-19 pandemic and current restrictions on public gatherings, the University of Delaware will postpone its 2020 Commencement, originally scheduled on Saturday, May 30, in Delaware Stadium, along with associated Convocations and other ceremonies.
This is not a cancellation.
The University of Delaware has announced plans for "Blue Hen Celebration: Honoring UD's Class of 2020." Join us online at 11 a.m. on May 30 to celebrate #UDGrad2020. More details are at udel.edu/udgrad2020
For those who have questions about regalia orders, please read the related FAQs on the Commencement website.
More information can be found in this UDaily article.
The University is encouraged by the recent news that the state is moving toward allowing mid-sized and large events, and we continue to hope that UD’s in-person ceremonies may be scheduled for later in 2020 as the public health situation permits. The state’s current guidance, effective June 1, outlines specific coronavirus-related requirements regarding the number of attendees, the venue, social-distancing requirements, personal hygiene measures and parking restrictions, as well as the need to carefully consider the level of transmission in the local community and in the areas from which attendees will travel. In light of these restrictions and other logistic requirements of campus events, the University will develop a comprehensive plan to celebrate the Class of 2020 that accommodates as many of our graduating students and their families as possible. The University expects to provide an update on these plans later in June.
Carpenter Sports Building (Little Bob), Independence Fitness Center and Harrington Fitness Center are closed until further notice, beginning March 13 at 6:00 p.m.
The University of Delaware Athletic Department has decided to suspend all sports competition and practice until further notice. All in-person, on and off campus recruiting has been suspended indefinitely.
The University of Delaware Athletic Department will close the Fred Rust and Gold Arenas, starting March 12, 2020 at 5 p.m. until further notice.
What do I do if myself or someone I know has been discriminated against as a result of this situation?
These types of actions are not in line with our community values. Mental health support is available 24 hours a day and if you would like to speak with a clinician, we encourage you to call 302-831-2141 to connect with our Center for Counseling and Student Development. After-hours support is available by calling 302-831-1001 or texting UDTEXT to 741741. If you would like to officially report this incident, please visit udel.edu/oei to file a complaint with the Office of Equity and Inclusion. If this is potentially a criminal matter, UDPD can assist at 302-831-2222.
Many UD alumni, parents and friends have asked how they can help during this unprecedented time for the University community. Here are just a few ways to show your love for UD: Give to the Student Crisis Fund, which supports eligible students who face a serious financial hardship due to unanticipated circumstances; volunteer for the Career Networking and Mentoring; show your Blue Hen spirit and strength. More information on how to help can be found on this webpage.
No, in order to protect the privacy of our community members, the University is not able to share the identities of individuals who have tested positive for COVID-19. The Delaware Division of Public Health interviews each individual who tests positive for COVID-19 to determine those people with whom they have had close contact. If you are considered to be at risk because you were in close contact with one of those individuals, the Division of Public Health will contact you.