Learning and Development

Human Resources

Whether you're seeking to deepen your expertise and effectiveness or harness your leadership skills, we offer unparalleled professional development opportunities so that you can develop your inner champion while continuing to build your career.

Our goal is to help you learn and practice new skills and competencies, problem-solve, build your network, and ultimately, to grow and develop at UD.

Explore on-demand courses, webinars and podcasts covering a wide range of topics.

LinkedIn Learning

Visit our learning portal for upcoming live workshops, courses and resources.

ConnectingU

Find UD-specific training for conducting Human Resources activities.

HR Resources

Learning Activities

Administrative Assistant Certificate of Excellence: This program includes best practices in office management, customer service skills and a reference of resources for operational contacts and additional training.
Management Certificate of Excellence: Participants will learn strategies to accelerate their transition into their role as manager with an overview of topics like performance management, HR policies and practices, delegation and team development.
UD Financials: Gain a high level understanding of the University’s funding sources and expenditures, annual budget process, financial departments and systems including UDataGlance. Participants will also get hands-on experience learning how to use Excel Pivot Tables to analyze and summarize financial transactions.
JED-I Master Training: Become a JED-I Master of the crucial JED Web Form that is used for many employee personnel actions including hiring non-benefited employees, updating employee pay, transfers, promotion, demotions and employee offboarding. Successful completion of this training earns new users permission to initiate JED Web Forms.

Explore our certificate programs

Twice each month, we invite managers from throughout the University to join us for an hour-long virtual experience.

Our Monthly Manager Meetups are ideal for:

New Managers
Experienced Managers
Aspiring Managers

These sessions are thoughtfully curated to provide:

Skill Building: Goal setting, wellbeing, time management, delegation, performance feedback, emotional intelligence, recognition and difficult conversations.
Networking Opportunities: Group discussions, breakout activities; starting in September, in-person sessions.

Customized workshops- to meet your team’s specific skill building needs.
Critical Conversations- get the results you need by learning to engage in effective dialogue even with opposing opinions, strong emotions and high stakes.
Communication Skills for Excellent Customer Service- using your team’s experiences as case studies, apply a set of skills to enable them to provide a positive customer experience.
Mental Health Awareness
Psychological Safety
Self-Care, Resilience and Burnout
Customer Service
Leading and Embracing Change

Request a team workshop

Certificates of Excellence

Administrative Assistant Certificate of Excellence: This program includes best practices in office management, customer service skills and a reference of resources for operational contacts and additional training.
Management Certificate of Excellence: Participants will learn strategies to accelerate their transition into their role as manager with an overview of topics like performance management, HR policies and practices, delegation and team development.
UD Financials: Gain a high level understanding of the University’s funding sources and expenditures, annual budget process, financial departments and systems including UDataGlance. Participants will also get hands-on experience learning how to use Excel Pivot Tables to analyze and summarize financial transactions.
JED-I Master Training: Become a JED-I Master of the crucial JED Web Form that is used for many employee personnel actions including hiring non-benefited employees, updating employee pay, transfers, promotion, demotions and employee offboarding. Successful completion of this training earns new users permission to initiate JED Web Forms.

Explore our certificate programs

Monthly Manager Meetups

Twice each month, we invite managers from throughout the University to join us for an hour-long virtual experience.

Our Monthly Manager Meetups are ideal for:

New Managers
Experienced Managers
Aspiring Managers

These sessions are thoughtfully curated to provide:

Skill Building: Goal setting, wellbeing, time management, delegation, performance feedback, emotional intelligence, recognition and difficult conversations.
Networking Opportunities: Group discussions, breakout activities; starting in September, in-person sessions.

Learning for Teams

Customized workshops- to meet your team’s specific skill building needs.
Critical Conversations- get the results you need by learning to engage in effective dialogue even with opposing opinions, strong emotions and high stakes.
Communication Skills for Excellent Customer Service- using your team’s experiences as case studies, apply a set of skills to enable them to provide a positive customer experience.
Mental Health Awareness
Psychological Safety
Self-Care, Resilience and Burnout
Customer Service
Leading and Embracing Change

Request a team workshop

“I like being in class with other UD employees; it provides a good perspective on your own work issues when you share ideas, experiences and can relate to others.”

“Hearing from our peers and teaching via group experiences about handling conflict is very useful. Another solid workshop. Thank you.”

“I was able to use all the information in my current role. It was good to speak with other employees that have many years of management experience.”

Learn and Grow

Connect

550 S. College Ave., Suite 201, Newark, DE 19713 hrhelp@udel.edu Phone 302-831-2171