Onboarding

Onboarding is the process of welcoming a new employee to the University of Delaware.  A comprehensive onboarding program begins at the moment of an employment offer and lasts through the first twelve months of employment. Thoughtful and intentional onboarding sets the new hire up for success, accelerates employee engagement and reduces turnover. 

This site provides managers with resources and best practices for an effective onboarding program.    

Onboarding has two components: 

  • Institutional Onboarding: This is completed by Human Resources. New employees complete their new hire paperwork, review benefit offerings, understand parking options, obtain their  ONEcard, attend new employee orientation and more. Review the Full-Time Employee Onboarding Guide for a complete overview. 

  • Departmental Onboarding: This is completed in the unit where the new employee works. Departments help new employees understand their roles, expectations, departmental and university structures and more. This aspect is critical to ensuring the employee feels supported and connected to their work, colleagues, department and the university. 

The four categories of departmental onboarding

Commence: Create a solid foundation for your new employee by discussing responsibilities, setting expectations and introducing them to their new role.  

Connect: Immerse your new employee into the organization and support them in building interpersonal relationships, creating awareness of organizational and knowledge networks, and establishing performance goals. 

 

Culture: Share with your new employee the intricacies of the University of Delaware, our rich history, and the way we operate. 

Commit: Invest in your employee’s success by connecting with them regularly, giving them a platform to share progress and providing them with meaningful performance feedback.  

Suggested onboarding practices by timeframe

Preboarding is the time period between when a candidate accepts their job offer and their first day of employment. Connecting with your new hire during this time can help jumpstart your relationship and allow the employee to feel informed and engaged before starting work.   

Commence

Order technology and arrange for set up.   

  • Contact your local IT representative to book a time to set up equipment. If you do not have an assigned representative, email askit@udel.edu for coordination.

Connect

Pre-schedule 1:1 meetings throughout the employee’s first month of employment for the employee to meet with colleagues.

  • Schedule meetings with unit leaders for formal introductions and the opportunity to explain the function of their unit and how the employee interacts with them.
  • Schedule meetings with the employee’s direct peer group for informal introductions/get-to-know-you conversations.
  • Use a meeting calendar template to track scheduled meetings and provide them to an employee on their first day.
    • Ensure that New Employee Orientation, which takes place the second Wednesday of each month on Zoom, is on the schedule to avoid conflicts. 
    • Consider that your employee’s onboarding appointment may be on their first day of employment. Confirm these details with HR as you work to finalize the schedule. 

Culture

Set up system access and schedule training.   

  • Examples: Concur, Procurement, WebEx, UDSIS, Tableau, Slack, Teams, scheduling conference rooms, etc.  

Commit

Pre-schedule 1:1 meetings with your new employee. 

  • Set up a recurring calendar invitation to formalize the meetings. 

  • Establish expectations for your meetings. Consider the following:  

    • What topics will be covered?  

    • How/should these meetings be memorialized? 

    • Does the employee need to prepare anything ahead of time?  

    • Is your meeting long enough to allow ample time for both parties to provide updates?   

Before the first day, downloadable PDF check list

The first 30 days are when the employee should focus on learning about their job responsibilities, the team structure, their co-workers, and the organization.    

Consider the following activities with your new hire on their first day:

  • Provide a tour of the office and/or building in which the employee works,  pointing out the closest restroom, refrigerator, water station, microwave, etc. 
  • Point out the nearest parking options and campus shuttle stops
  • Introduce your employee to any colleagues who are in the office that day
  • Arrange a first-day lunch with a few teams to welcome your new employee to the community 

Commence

  • Provide the employee with their job description and meet with them to discuss their responsibilities.  

  • Set expectations with the employee. Suggested topics are:

    • Productivity/Deadlines 

    • Behavior 

    • Communication 

    • Team Collaboration 

    • If applicable, ask the employee to complete a Telework form Set expectations regarding work hours, days in the office and remote work. 

  • Discuss time off procedures: 

  • Coverage needed, call-out procedures, vacation request preference, etc. 
  • UD Workforce
    • How to submit time-off
    • Non-exempt employees: how to submit timesheets 

Connect

  • Explain the University’s structure, leadership, mission and values.  

  • Review your department’s Org Chart. 

    • Discuss your team’s purpose with your new employee. What is your main objective? How does your team’s mission and vision fit into UD’s strategic mission and goals?  

    • Review your unit’s organizational chart and provide a high-level explanation of each department and/or role. Explain how your unit fits within the organizational structure of the entire University.   

  • Have the employee reach out to a list of additional contacts you provide for them to meet with.   

  • Give the employee tour of the office, main street, food options and other key areas. Ask a colleague to conduct the tour, if possible, so the employee can connect with another individual.

  • Share Campus Map   

  • Inform your employee of communication avenues.  

    • Provide a list of centralized email addresses to your employee and explain the appropriate use of each.   

    • Add your employee to all applicable list servs.  

    • Forward your employee all calendar invites for any reoccurring team meetings.  

  • Inform your employee of any professional affiliations or memberships available. 

Culture

Commit 

  • Conduct 1:1 meetings

  • Set up meeting dates for 30-, 60-, 90- and 180-day check ins 

  • Conduct 30-day check in. Here are some questions you may want to ask: 

    • What do you like about the job and the organization so far?   

    • How have your interactions with the team been? 

    • Have you faced any surprises since joining us?   

    • Are you experiencing any challenges that I can assist you with?   

    • Are all your technological/access need needs being met? Are there other resources you may need? 

First 30 days, downloadable PDF check list

The second month of employment can be dedicated to planning. Invest in your employee’s professional growth and development from the very start. Though the entirety of the first year of employment is largely dedicated to training and fully understanding their new role, we want our new employees to know that we are invested in their growth with the organization early on.  

Commence 

Encourage the employee to schedule a headshot with OCM. 

Connect 

Culture 

Commit 

  • Conduct 1:1 meetings 

  • Conduct 60-day check in. Here are some questions you may want to ask: 

    • How are things going?  

    • Are you connecting with your peers?    

    • How is your workload? Do you feel you have enough work to keep you busy?  

    • Are there any areas where you feel you could benefit from additional support or training, or any challenges I can assist with? 

Days 31-60, downloadable PDF check list

While the employee continues to understand his/her job responsibilities, the third month can be a good time to further expand the employee’s knowledge of the organization and opportunities to get involved.

Connect 

  • Share committee opportunities with the employee and encourage them to get involved. 

  • Encourage the employee to sign up for campus admissions tour. 

Culture 

Commit

  • Conduct 1:1 meetings 

  • Conduct 90-day check-in. Here are some questions you may want to ask: 

    • What areas/tasks/projects do you enjoy most in your position?     

    • Are there other areas/tasks/projects you enjoy or would like to be involved in?  

    • Do you feel you have the information, tools, and resources you need to do your job successfully?   

    • Are there any skills you would like the opportunity to develop more in the upcoming weeks and months?  

Days 61-90, downloadable PDF check list

By now, the employee is likely conducting some responsibilities independently.  Months three through six are a good time to focus on progress to date, preparation for their 180-day review, continuing to provide meaningful feedback, and conducting their 180-day review.  

Commit

 

Conduct 180-day review

  • Manager and employee discuss manager’s feedback.  
  • Manager shares what is going well and where there are areas of opportunity. 
  • Employee shares feedback. 
  • Manager and employee revisit/tweak goals. 

Days 91-180, downloadable PDF check list

Culture

Encourage your employee to do all the items on the Blue Hen HR Employee Bucket List

Commit

Days 181-365, downloadable PDF check list