Joining UD
Your Guide for Starting at UD
Ask IT Welcomes New Students: https://capture.udel.edu/media/1_h2inyk1w/
Before New Student Orientation
- Create and check your UD email. You may get some emails to your personal address, but the University will primarily use your @udel.edu email to contact you.
- Take and submit a photo for your ONEcard (student ID) before NSO so you can pick your card up that day.
Tips & Tricks for Your @udel.edu Email
Welcome to UD! Your @udel.edu email is your go-to for all things University related—class updates, student life announcements, and messages from your professors. Check it often (or set up notifications) so you don’t miss anything important.
- Keep it professional—this is the email you’ll use for official university business and be sure to follow the responsible use policy.
- We recommend you do not use it for personal accounts (social media, banking, paying bills etc).
Heads-up for new students: your UD email won’t stick around forever. A year after you graduate, it’s deactivated—so before you toss your cap, make sure to back up anything you want to keep (like contacts, Google Drive files, or important messages). Pro tip: set a reminder in your final semester to forward anything you’ll need later! We will also send you a few reminders.
Before The Semester Starts
Peruse our tech checklists, which include recommendations of what technology you should bring to campus, and our Frequently Asked Questions for families. Also, as the semester approaches, you’ll be able to access software like Microsoft Office 365 with your UD account for FREE.
Questions?
Visit the Ask IT Service Desk in Smith Hall
Before New Student Orientation (NSO)
- Create & check your UD email
- Submit ID Photo for ONEcard (student ID)
- Set up Eduroam certificate (Wi-Fi)
- Download the UD Connect App
What to Bring
- Computer (Learn more about device purchases and discounts)
- TV
- Gaming Consoles
- Chargers (Phone, laptop, other devices)
- Cables for devices (HDMI, power, etc.)
- Headset with mic (Recommended: USB or Bluetooth noise isolating or active noise canceling headphones with a boom microphone)
- Webcam (Many computers have sufficient built-in webcams. Your computer needs a decent processor (CPU) – Intel Core i5 or better, to run your webcam (and Zoom) well. For external webcams we recommend USB models with at least 720p resolution)
- Printer (Printing is available at various campus locations and every student gets printing credits – Learn more about printing on campus)
When You Arrive on Campus
- Connect to eduroam / connect to network in other ways
- Install anti-virus software. Free options: Windows Defender (read our Anti-Virus Policy)
- Install Office 365
- Install Zoom
- Install software needed for class or use remote lab
- Store your files (Google Drive / OneDrive)
- Review available Learning Tools & Resources
- Review important Security Information
- Check the UDIT Knowledgebase or submit a Service Request for technical support.
No matter what computer you plan to purchase, you should order it as soon as possible to ensure it arrives before the start of the semester. We have basic specifications mapped out, but each college may have particular recommendations.
Please note that newer Apple computers cannot run virtual windows (in Bootcamp or virtualization software). Students who purchase a Mac and need to use Windows software can often use UD Remote Labs.
Ready to purchase? Check out offers from campus partners that offer deals to UD students.
We use “eduroam” for WiFi. We have a how-to article and a couple of how-to videos that will walk through getting connected to eduroam. If you’re having trouble on move-in day, look for a friendly helper in an ASK IT shirt or visit us during the school year at the Ask IT Service Desk in Smith Hall.
If you have devices such as gaming consoles, smart TVs, or printers, they will connect to a special WiFi network for devices.
With A3 licensing, fully matriculated students can download Microsoft Office from https://office.com at no charge.
Students may continue to use Office as long as they remain enrolled in classes at the University.
UD students and employees can download Office using the Microsoft Office 365 Portal (office.com), App Store (Apple iOS devices), or Google Play Store (Android Phones). New students can begin downloading Office in either August or January after they register for classes.
Students with Windows computers will have access to Teams, Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, OneDrive, Forms, Sway, ToDo, Whiteboard, Exchange (optional), and SharePoint (sites can be requested).
Students with Apple computers will have access to Teams, Word, Excel, PowerPoint, OneNote, Publisher, Outlook, OneDrive, Sway, ToDo, Whiteboard, Exchange (optional), and SharePoint (sites can be requested).
There is no official anti-virus software at the University. We recommend the following free option:
- Windows Defender for Windows computers
Read our Anti-Virus Policy in our Knowledgebase.
IT provides access to remote systems with a wide range of IT-licensed software installed, similar to what we provide in our computer classrooms. This software can be accessed through a web browser so students do not need to install or license the software on their own computers. This also allows students to use software that may not be available for their particular computer. Files can be stored in OneDrive so that they can be accessed from multiple systems.
Software available includes:
- Adobe Acrobat Reader
- Apache Netbeans
- Web browsers (Chrome, Firefox and Edge)
- Mathematical software (Mathematica, MATLAB, Maple)
- Microsoft Office (Word, Excel, Access, Powerpoint, OneNote, Publisher, Outlook, Teams, etc)
- GIS software (ArcGIS Pro, ArcGIS Desktop, ArcGIS Online)
- Statistical software (SPSS, Minitab, SAS)
- TeX software (MiKTeX, TeXstudio, TeXworks)
- Python
- Miscellaneous utilities (Notepad++, VLC player, Weka)
- Graphics utilities (Inkscape, Origin)
- Network Clients (PuTTY, WinSCP)
If your student anticipates needing to print a lot of color images, then they may want to bring their own printer.
Each student gets $5 of free printing on campus through Papercut (5 cents per single-sided b/w page, 4 cents each side double-sided, and 25 cents for color), and can pay through their FLEX account after that.
Prints can be submitted through the student’s wirelessly-attached computer and released (printed) at most campus computing labs or printing stations.
If you’re bringing your own printer, we recommend:
- USB Printer
- USB Cable for Printer – strongly recommended for printers. (Printers can be added to wireless via the UD Devices Network. However, printing with a USB cable is easier and faster to set up.)
Short-term loaner computers are available on a first-come, first-served basis to students who lose access to their personal device (for example, their personal laptop is getting repaired). These short term loaner computers are available for a maximum of two weeks.
We have a limited number of long-term loaner computers. These computers must be approved by the Dean of Students and are for students who are experiencing financial hardship.