IT Support Center

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A
- Abroad: Study Abroad Technology Support
- Abuse(reporting incidents)
- Academic Technology Services (ATS)
- Access Forms
- Access to computing resources at UD
- Account UDelNet)
- Activate email account (Student), (Staff)
- Active Directory
- Adapter: ethernet
- Address Books:
  - Outlook Express
    - Creating and using
  - Webmail Direct:
    - Import contacts to Google Apps at UD
- Adobe Flash player
- Adobe Reader (Uncheck "Free McAfee Security Scan Plus")
- Aim Fix tool
- Alcohol Resource Page
- Alternate incoming Inbox (How to request)
- Anti-Virus software - McAfee
  - Disable Vshield (Windows)
  - Manually scan your computer: (Windows), (Mac)
  - Manually scan your Windows computer in Safe Mode
  - Manually update VirusScan (Windows)
  - McAfee Threat Center
  - McAfee Tools (Super DAT file and Stinger)
  - Uninstalling other anti-virus programs (Windows)
- AOL IM:
  - Online Security FAQs
  - Help with Trojans & Viruses
  - Aim Fix tool
- ArcGIS Desktop (ArcView, ArcEditor, ArcInfo)
- ATS: Academic Technology Services
- Away from campus (connecting to UD network)
- AxCrypt (data encryption)
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B
- Back up data from hard drive(s)
- Backup local email: (Outlook Express)
- Before you Arrive (New students)
- Billing & Payment: eBilling & ePayment
- Broken Technology Equipment in a Classroom or Supplies Needed--Reporting
- Browser
- Bulk E-Mail Tickets
- Bus: real-time UD Shuttle information
- Buying a computer
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C
- C and C++ Programming:
  - Sun Studio IDE (Workshop)
  - C with IMSL Library
- Cable modem service
- Cable TV
- Cache--how to clear
- Call waiting (temporarily disable)
- CAS Guidelines
- Computer repair and maintenance
- Central UNIX computing systems
- Check links (for UD Websites)
- Checklists
  - New faculty and staff
  - Returning faculty and staff
  - Before you Arrive...(new student)
  - Move-In and Beyond... (all students)
  - Protect and Clean your Computer:
    - (Windows 7) (Windows Vista) (Windows XP)
    - (Mac OS X 10.6) (Mac OS X 10.5) (Mac OS X 10.4)
- Chemistry applications: Gaussian (G03)
- Class Mailing lists
  - (PO Box Login)
  - (Using UD PO Box)
  - (Form to request special access to PO BOX)
- Class Rosters
  - Electronic Class Rosters (how to view and download)
  - UDSIS demo for Faculty
- Classes
  - LearnIT@UD computer training
  - Self-paced computer training
- Classroom equipment list
  - Reporting Broken Technology Equipment in a Classroom or Supplies Needed
- "Clean" a hard drive
- "Cleaning" Policy - computers
- Clickers in Classrooms
- Cognos reporting
- Compilers
- Computer account activation (Student) (Staff)
- Computer Classes - see Learning
- Computer cleaning policy (IT-CS&S)
- Computer purchase
- Computer repair and maintenance
- Computer Security at UD
- Computing sites:
  - Location
  - Software inventory
- Configuring email
  - Mac OS X
  - Thunderbird
- Connecting to the UD network
  - Dial-up
  - Direct network connection - Ethernet
    - Troubleshooting your network connection
  - Internet Service Provider (ISP)
  - Virtual Private Network-VPN: (Windows), (Mac)
  - While away from campus
- Consulting - request for help (IT Support Center)
- Copyright Infringement Policy
- Course Evaluations (for Faculty)
- Course Management Systems:
  - Sakai@UD
  - Sakai Support and Training
- Create UDelNet ID (username)
- CTT (Computational Technology Toolkit)
- Cygwin/X
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D
- Databases: image collections (see VisualCat)
- Data Encryption Tools
- Data Eradication Tools
- Data management services (RDMS)
- Desktop systems - pre-purchase information
- Desktop systems--repair and maintenance
- DI3000
- Dial-in
  - Numbers (modem)
  - PPP setup
  - Temporarily blocking call waiting
  - Troubleshooting
- Digital Subscriber Line (DSL)
- Directory help (UD) and updating personal information
- Disable Internet Connection Sharing (Windows)
- Disable/Turn off wireless connection: (Windows XP and Vista), (Mac)
- Disable Windows XP messenger service
- Disable Windows XP System Restore
- Disk Cleanup for Windows computers
- Disk Quota:
  - Email disk quota
  - Central Systems disk quota
- Disposal: UD Equipment End-of-Life Practices
- Distance learners and computing
- Dorm Network Connection: (ethernet), (troubleshooting)
- Downloadable software for UD users (Windows, Mac)
- Dropbox (file transfer):
  - Log in to UD Dropbox
  - Using the UD Dropbox
- IT Support Center
- DSL (Digital Subscriber Line)
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E
- eBilling & ePayment
- Editors (UNIX):
  - Pico
  - vi
- Electronic access forms
- Email
  - Activate account (Student), (Staff)
  - Departmental Remote Access with 800 Number
  - Forward (all users)
  - Full headers:
    - Common email programs-from SpamCop.Net
    - GoogleApps mail- choose Gmail
    - MS Outlook 2007
  - HELP
  - iPhone or iPod Touch:
    - Setup to access GoogleApps email
    - Setup to access MS Exchange (Faculty/Staff only)
  - Mac OS X Mail Client
  - Mail Folder List Application(Login required)
  - Mail lists:
    - Bulk Email Tickets
    - Class
    - Graphic Communications Center (GCC)
    - Majors
    - Manually maintained
    - UNIX
  - Outlook/Exchange Server
  - Outlook:
    - Setup for Google Apps at UD email
  - Outlook Express:
    - Configuration
  - Over quota:
    - Email Disk Quota
  - Pine
    - Kill command (read-only session)
  - Preparing to leave campus
  - Quick start
  - Read-only (Pine)
  - Recover: Files on the Central UNIX Computers
  - Sending large files by email
  - Smartphone configuration
  - SPAM:
    - SPAM: dealing with it
    - Reporting SPAM
- Encryption tools (data)
- Eradication tools (data)
- Equipment Listing in Classrooms
- E-Portfolios @ UD
- Ethernet (direct network connection)
- Exceed--See Xming
- Exchange Server/Outlook
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F
- Faculty/Staff
  - Class Rosters
    - Electronic Class Rosters (how to view and download)
    - UDSIS demo for Faculty
  - Computing help
  - Course Evaluations (for Faculty)
  - Faculty teaching with technology
  - New employee checklist
  - Request for UDSIS Student Records Access
  - UDelNet Account
  - UDSIS Grade Rosters movie demo
  - Voice mail
  - Voice mail class list
- Fetch(Mac)
  - Publishing a Registered Student Organization Web page
- FIDAP
- File management- UNIX
- File Transfer:
- Financial Systems--requesting access
- Firefox browser: (Download), (How to Customize), (How to clear Cache and History)
- Flash - Adobe Flash player
- Forms:
  - Request access to UD computing resources
- Fortran:
- Forward email
- Frequency scanning and test scoring (optical mark reader scanning)
- FTP (Main Page), (Secure Shell FTP for Windows), (Mac)
- Full headers: (GoogleApps mail-choose "Gmail")
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G
- GAMBIT
- GAMS
- Gaussian (G03)
- GCC Mailing Lists (Unix Graphic Communications Center)
- Geographic Information Systems, (off-campus access)
  - ArcGIS Desktop (ArcView,ArcEditor,ArcInfo)
  - GIS Software downloads
- Getting connected to UD's electronic campus
- Getting started with computing: (New students), (All students), (Staff)
- Gnome Desktop for UD Sun Ray Terminals - See Sun Ray Terminals at UD
- Gnuplot
- Google Apps at UD: (Home), (Login)
  - Email Message Headers (choose "Gmail")
  - FAQs
  - IMAP Settings for PC, Mac, mobile phone or iPad email clients
  - Special Situations
  - Google Help: (Google Docs), (Calendar Clients), (IMAP), (Spam), (Unlock CAPTCHA)
- Grade Rosters, UDSIS demo for Faculty
- Graphics:
  - Gnuplot
  - DI3000
  - Origin
  - PV-Wave
  - UDigital Portfolio: (original), (new)
- GreenIT at UD
- Group access to Web folders
- Guest access to Sakai@UD: (Login), (Help)
- Guest access to UD Network: (Guest Registration Setup -UD Login required), (Guest Login page)
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H
- Hardware maintenance
- Headers: Common email programs-from SpamCop.Net, GoogleApps mail- choose Gmail, MS Outlook 2007
- Support Center (formerly Help Center)
  - Computing and technology help request
- High-speed remote access
- Hoax, email (Snopes.com)
- Home pages:
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I
- ID: (Student ID)
- Identity Theft (Identity Theft NCSAM video)
- Image databases (see VisualCat)
- IMSL: Computational Technology Toolkit
- Information Technologies Home
  - IT activity reports
- International: Study Abroad Technology Support
- Internet Connection:
  - Outside Internet Service Provider (ISP)
  - PPP (dial-up modem)
- Internet Connection Sharing: How to disable
- Internet Explorer
- Internet Service Provider (ISP)
- IP address
  - Register for roaming IP
  - What is my current IP?
- iPad:
  - Setup to access GoogleApps email
  - Setup to access MS Exchange (Faculty/Staff only)
- iPhone or iPod Touch:
  - Setup to access GoogleApps email
  - Setup to access MS Exchange (Faculty/Staff only)
- ITEMAL
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J
- Java
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K
- Kill (UNIX command)
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L
- Labs: computer sites
- LaTeX and TeX
- Learning
  - LearnIT@UD computing classes & self-paced training
  - LearnIT@UD Calendar
- Learning Management Systems
  - Sakai@UD
  - Sakai Support & Training
- LINDO
- Legal Tunes- legal options for downloading media
- Link Checker (for UD Websites)
- LIMDEP
- Linux
  - Installing PPP
  - User's Group
- Lists: mailing
- Logos: UD
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M
- Macintosh computers
  - Clean and Protect MAC OS X: (10.6) (10.5) (10.4)
  - Ethernet network connection
  - Mail Client (OS X)
  - PPP network connection
  - Purchasing assistance
  - Software to download
  - Terminal Program - Mac OS X (for secure connections)
  - UDLite Power Setting Recommendations
  - VPN Connection to UD
- Mail
  - Activate account (Student), (Staff)
  - Alternate incoming Inbox (How to request)
  - Bulk E-Mail Tickets
  - Forward (all users)
  - Full headers:
    - Common email programs-from SpamCop.Net
    - GoogleApps mail- choose Gmail
    - MS Outlook 2007
- HELP
- iPhone or iPod Touch:
  - Setup to access GoogleApps email
  - Setup to access MS Exchange (Faculty/Staff only)
- Mac OS X Mail Client
- Mail lists:
  - General Information
  - Bulk Mail Tickets
  - Class (PO Box Login) (Using UD PO Box) (Form to request special access to PO BOX)
  - Graphic Communications Center (GCC)
  - Mailman
  - Majors (PO Box Login) (Using UD PO Box) (Form to request special access to PO BOX)
  - Manually maintained
    - UD MMML (Manually-Maintained Mailing List) Manager
- Outlook-Keeping Your Outlook Messages on the UD Mail Server
- Outlook/Exchange Server
- Outlook:
  - Setup for Google Apps at UD email
- Outlook Express:
  - Configuration
- Over quota
  - Email Disk Quota
- Pine
  - Kill command (read-only session)
- Preparing to leave campus
- Read-only
- Smartphone configuration
  - SPAM: Dealing with it
  - Reporting SPAM
- Thunderbird email (Google Apps @UDel.edu): (Thunderbird- ver 2&3) (Windows-ver 6) (Mac- ver 6)
- Maintenance
- Majors Mailing lists (PO Box Login) (Using UD PO Box) (Form to request special access to PO BOX)
- Management Information Services - IT
- Maple
- Math and Statistics Software
  - FIDAP/GAMBIT
  - GAMS
  - IMSL Computational Technology Toolkit
  - LINDO
  - Maple
  - Mathematica (Download) (off-campus access)
  - Matlab (Download) (off-campus access)
  - NAG
  - Nastran
  - Origin
  - Patran
- Matlab (Download) (off-campus access)
- Anti-Virus software - McAfee
  - Disable Vshield (Windows)
  - Manually scan your computer: (Windows) (Macintosh)
  - Manually scan your Windows computer in Safe Mode
  - Manually update VirusScan (Windows)
  - McAfee Threat Center
  - McAfee Tools (Super DAT file and Stinger)
  - Uninstalling other anti-virus programs (Windows)
- Media Services
- Mobile phone - See "Smartphone configuration".
- Micro link (μLink) -service to shorten URLs
- Microsoft Campus Agreement
- MMML (UD Manually-Maintained Mailing List) Manager
- Modem
  - Cable Modem
  - Connection Troubleshooting (Windows Systems)
  - Phone numbers
  - Settings
- Move-In and Beyond...(checklist for all students)
- Multimedia - Student Multimedia Design Center
- Music
  - iTunes at UD
  - Legal options for downloading media
  - MIT's MTV University Channel
- Music 101 software: Error message installing or starting an MS-DOS or 16-bit Windows-based program
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N
- NAG: Numerical Algorithms Group
- Nastran
- National Cybersecurity Awareness Month videos
- Network
  - Dorm ethernet connection
  - Guest Registration (Login required)
  - Off-campus PPP connection
  - Office ethernet connections
- New faculty/staff checklist
- New student checklists:
  - Before you Arrive...
  - Move-In and Beyond...
- News, Information Technologies
- NT Admin User Group
- Numerical Libraries
  - IMSL Library
  - NAG Library
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O
- Off-campus network connection (PPP)
- OpenVMS Educational License Program
- Operating System - Unix
- Origin
- OS X Mail Client (Mac)
- Outlook-Keeping Your Outlook Messages on the Mail Server
- Outlook/Exchange Server
- Outlook:
  - Setup for Google Apps at UD email
- Outlook Express:
  - Configuration
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P
- Password (UDelNet)
  - How to Create a Strong Password
  - Passwords NCSAM video
  - Reset UDelNet password
- Patran
- Peoplesoft (Cognos)
- Permissions
  - Check file/folder permissions using the SSH File Transfer program
  - Check file/folder permissions using UNIX commands
- Personal Information - Updating UD Directory personal information
- Phishing (Phishing NCSAM video)
- Pico editor
- PII--Protecting Personally Identifiable Information
  - Data Encryption Tools
  - Data Eradication Tools
- PIN (UD PIN)
- Pine mail
  - Kill command (read-only session)
- PO Box (Class and Majors Miling lists)
  - PO Box Login page
  - Using UD PO Box (Form to request special access to PO BOX)
- Policies: UD Computing
  - Responsible Computing
    - Student manual
    - Staff manual
- Polls
  - Web-based
  - In-class
- Pop-ups (enabling)
  - Using Internet Explorer with UD Applications
- Portfolios @ UD (electronic)
- Posters (printing)
- PowerPoint
  - PowerPoint Poster PC Layout
  - PowerPoint Poster Mac Layout
- Power Setting Recommendations:
  - UDLite
- PPP (dial-in connection)
  - Troubleshooting modem connection
- Pre-purchase consulting
- Presentation software: PowerPoint
- Printers/printing
  - Buying a printer
  - Printing from UNIX
  - Printing posters
    - PowerPoint Poster PC Layout
    - PowerPoint Poster Mac Layout
  - Printing at campus computing sites
  - Printing from your own computer to a VendPrint print queue
  - Repairs
- Private voice mailbox (Faculty/Staff) (Student)
- Programming Languages
  - Java
  - Prolog
  - Scheme - DrScheme
  - Sun Studio IDE (Workshop)
- Protect and Clean your Computer:
  - (Windows 7) (Windows Vista) (Windows XP)
  - (Mac OS X 10.6) (Mac OS X 10.5) (Mac OS X 10.4)
- Protecting Personal Non-Public Information (PII)
  - Data Encryption Tools
  - Data Eradication Tools
- Proxy server (Web)
  - Off-Campus Access to Library Resources: Proxy Sign-In
- Publish
  - Publishing official University of Delaware Web pages on the central Web server: www.udel.edu
  - Publishing personal Web pages at the University of Delaware
  - Publishing student organization Web pages at the University of Delaware
  - Tutorials for publishing Web pages
- Purchasing a computer
- PuTTY--Secure connection and file transfer program.
- PV-Wave
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Q
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R
- Radio locator (Radio Stations on the Internet)
- Read-only (Pine email session)
- Recover files on central UNIX computers
- Realplayer
- Register your computer (dorm rooms) (Instructions)
- Registation Setup for Network Guests (UD Login required)
- Registration Tutorial Videos (UDSIS)
- Release/Renew an IP address
- Repairs - Computers & Printers
- Report Broken Technology Equipment in a Classroom or Supplies Needed
- Reporting (abuse, copyright infringements, SPAM, electronic threats)
- Reporting - Cognos
- Research Computing
  - Research & Data Management Services (RDMS)
- Reset UD PIN (students)
- Reset UDelNet password
- Residence hall ethernet connections
- Responsible computing policy
  - Student manual
  - Staff manual
- Restrict Access to Web pages
- Returning faculty and staff Checklist
- Rogue DHCP: How to disable Internet Connection Sharing
- Rosters
  - Electronic Class Rosters (how to view and download)
  - UDSIS demo for Faculty
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S
- Safe Mode--Windows
- Safe Mode- McAfee Anti-Virus Scan
- SAS
- Sakai@UD: (Login) (Sakai Training)
  - Basics of Sakai@UD
  - E-Portfolios @ UD
  - Faculty/Staff FAQs
  - Faculty/Staff Tasks
  - Guest Management: (Login) (Help)
  - Technical Requirements
  - Student FAQs
- Scams, email (snopes.com)
- Scanning: test scoring and frequency scanning (Optical Mark Reader Scanning)
- Scheme - DrScheme
- Second Life - UD campus portal
- Secure Shell (SSH)
  - Instructions
  - Publishing a Registered Student Organization Web page
  - PuTTY
  - Secure Shell FTP for Windows
  - Secure Terminal Program (Mac OS X)
  - Software download
- Security: for Computers at UD
  - Protect and Clean your Computer
  - Reporting security incidents
  - Safe practices
  - Security for home computers
  - UD security alerts
  - UD security tool chest
  - UD computing policies
- Self-paced computer training
- SharePoint 2010 (teamwork.udel.edu)
- Shuttle: real-time arrival information
- Skype: Disable Supernode
- Sites: Computing sites
  - Site Software Inventory
- Smartphone configuration:
  - Google Apps mail
  - iPhone access of MS Exchange (Faculty/Staff only)
- Social Networks NCSAM video
- Software distribution
  - Software distribution - license server access from off campus
  - Microsoft Campus Agreement
- Solaris OS and Sun-supported compilers and applications
- Spam
  - Dealing with SPAM
  - Reporting SPAM
- Speed-Modem
- Spider (data search tool)
- Spreadsheets: Excel
- SPSS
- Spyware / Malware
  - Introduction: What are Spyware and Malware?
  - Removing Spyware (Windows)
  - Preventing Spyware
    - How to Install Spyblaster
    - How to use/update SpywareBlaster
- SSH--See "Secure Shell (SSH)" - Secure connection and file transfer software
- SSN usage
  - Identity Theft
  - Protect Confidential Personally Identifiable Information (PII)
- STATA
- Statistical and math applications
  - FIDAP/GAMBIT
  - ITEMAL
  - LIMDEP
  - Maple
  - Mathematica
  - Matlab (Download) (off-campus access)
  - Nastran
  - Origin
  - Patran
  - SAS
  - SPSS
  - STATA
  - TSP
- Stinger (McAfee's stand-alone anti-virus tool)
- Students: Register valuable property with Public Safety
- Student checklists:
  - Before you Arrive...(new students)
  - Move-In and Beyond...(all students)
- Student Phones in Dorms:
  - Requesting dorm phone service
  - Dorm phone repairs
  - Dialing instructions
  - Student private voicemail
- Student ID
- Student Multimedia Design Center
- Student Organizations:
  - Publishing your student organization Web page
  - Directory Path & How to Publish
- Subscribe in iTunes to a podcast
- Study Abroad Technology Support
- Supervisor's checklist
- Sun Ray Terminals at UD
  - Introduction
  - Java Desktop
    - Troubleshooting
  - Over Quota
  - StarOffice
  - WinSun (Windows desktop on a Sun Ray Terminal)
- Surplus: UD Equipment End-of-Life Practices
- Surveys, Web-based
- Sustainability: GreenIT at UD
- Systems access and authorization
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T
- teamwork.udel.edu (SharePoint 2010)
- Technology Support Brochure, International
- Telephone Services
- Terminal Program - Mac OS X (for secure connections)
- Test scoring and frequency scanning (Optical Mark Reader Scanning)
- TeX and LaTeX
- Text editors (UNIX)
  - Pico
  - vi
- Thesis layouts
- Thunderbird email (Google Apps @UDel.edu): (Thunderbird--ver 2&3) (Windows- ver 6) (Mac--ver 6)
- Training Resources
- Troubleshooting
  - Dorm ethernet connection
  - Dial-in PPP connection
- TrueCrypt (data encryption)
- TSP
- Turn off your wireless connection: (Windows XP and Vista) (Macintosh)
- Tutorials: Publishing Web pages
- TV - UD cable
  - MIT's MTV University Channel
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U
- UD Directory help-updating personal information
- UD ID
- UD Logos
- UDelNet Account
  - Activation
  - UDelNet Account Description and Activation
- UD Online: Continuing and Distance Education
- UD Pins
- UD Podcasts
- UDel Secure wireless network
- UDeploy Software Distribution
  - Microsoft Campus Agreement
- UDigital Portfolio: (original) (new)
- UDLite Power Setting Recommendations
- UDSIS
  - Faculty/Staff: Request for UDSIS Student Records Access
  - Students:
    - Tutorial videos to help with UDSIS Registration
    - UDSIS Web Registration
  - UDSIS system help
- UDThesis layouts
- University Media Services (classroom equipment)
- University System Admins Group
- UNIX
  - Administrative User Group
  - Email (Pine)
  - File management commands
  - Mailing lists (class lists)
  - Permissions
    - Check file/folder permissions using the SSH File Transfer program
    - Check file/folder permissions using UNIX commands
  - Printing
  - Recover command - Files on Central UNIX Computers
  - Requesting access
  - Unix Admin User group
  - Using UNIX systems
- Updates: Windows
- User education (IT computer training program is now called LearnIT@UD.)
- User Groups
  - NT Admin
  - UNIX Admin
- Username (UDelNet ID)
- Using UNIX systems
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V
- vi editor
- Virus
  - Computer cleaning policy (IT-CS&S)
  - Hoax (snopes.com)
  - Virus protection: McAfee (Windows/Macintosh)
- Vista: Windows
- VisualCat: UD image databases
- Voice Communications, International
- Voice mail
- VPN (Virtual Private Network) connection to UD
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W
- WebDAV Web publishing
- Web pages
- Web proxy server
  - Off-Campus Access to Library Resources:Proxy Sign-In
- Web surveys and polls
- Welcome, new students
- Wii consoles: Registering a Wii to use UD's wireless network
- Windows
  - Windows 7
  - Dial-in PPP connection
  - Disk Cleanup
  - Ethernet connection
  - Operating system updates
  - Pre-purchase assistance
  - Protect and Clean your Computer: (Windows 7) (Windows Vista) (Windows XP)
  - Remove / uninstall other anti-virus software
  - Safe Mode- Windows
  - Software to download
  - UDLite Power Setting Recommendations
  - VPN connection to UD
  - Windows Updates
  - Windows Vista - See Vista: Windows
  - Windows XP - See XP: Windows
  - Winsock Fix
- WinSun Terminals at UD
  - See also "Sun Ray Terminals at UD"
- Wireless networking at UD:
  - Wireless access in UD Residence Halls
  - UDel Secure wireless network
  - View wireless connection details - My WIFI (must be connecting wirelessly)
  - Turn off your wireless connection: (Windows) (Macintosh)
- Word (Microsoft) See Microsoft Word
- WordPress MU at UD
- Worm Removal Instructions, UD's
  - DCOM removal for: Windows XP
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X
- Xbox 360 consoles: Registering an Xbox 360 to use UD's wireless network
- Xming
- XP: Windows
- X Windows Servers
  - Xming
  - Cygwin/X
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