Our Units
Office of the CIO
The Office of the CIO provides the operational backbone for UDIT by coordinating financial management, communications, digital accessibility compliance, administration support, and service management activities that support day-to-day operations. It establishes consistent processes, standards, and oversight to ensure IT services are planned, funded, communicated, staffed, and supported effectively. The Office enables UDIT teams to operate efficiently by providing shared operational services, ensuring accountability, and supporting consistent execution of IT services across the University.
Client Success
IT Client Success (IT-CS) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS focuses on helping the UD community use technology effectively and efficiently throughout their entire journey on campus. IT-CS staff members also take the lead supporting ONEcards, productivity tools for the UD community, and assistance with hardware and software issues through the Ask IT Support Center and the Ask IT Smith Hall Service Desk.
Enterprise Architecture
Enterprise Architecture (EA) helps translate the University of Delaware's strategic vision into effective and sustainable technology solutions. The team partners with service owners, business partners, subject matter experts, and the Architecture Review Board (ARB) to provide strategic consultation, architecture guidance, standards development, and application portfolio management. EA serves as a collaborative partner to University stakeholders exploring new ideas, technologies, and business capabilities, helping teams evaluate potential solutions, understand impacts and dependencies, and leverage existing institutional investments. By fostering collaboration across the University, EA helps ensure technology solutions are secure, integrated, scalable, and aligned with institutional priorities while reducing duplication, leveraging enterprise capabilities, and supporting informed decision-making.
Enterprise Solutions & Governance
The Enterprise Solutions & Governance (ES&G) team delivers enterprise system services supporting core university operations. This includes full lifecycle ownership of ERP platforms, integrated web applications, from strategy and solution design through implementation, operations, and continuous improvement. In addition, the team provides enterprise-wide governance, strategic planning, and project management services that support all IT units by establishing clear prioritization, alignment to institutional goals, and disciplined, transparent delivery of technology initiatives.
Information Security
IT Information Security (IT-IS) is responsible for a comprehensive, campus-wide information security and privacy program. IT-IS establishes information security policies, procedures, training, and awareness initiatives designed to protect University information resources, limit liability, and prevent legal and regulatory violations.
Infrastructure and Architecture
Infrastructure & Architecture (IT-IA) is responsible for all central private and public cloud computing systems, Microsoft M365 and Google G-Suite administration, campus-wide networks and Wi-Fi, unified communications services, enterprise architecture, production control, physical maintenance of campus data networking, and telecommunications systems.
Research Cyberinfrastructure
The IT Research Cyberinfrastructure group (IT-RCI) provides the infrastructure, applications, and services required to support the University's diverse and growing research portfolio. Research support is a key strategic and operation activity of the central IT organization and is regarded as integral to the strategic goals of the University.
University Media Services
University Media Services (IT-UMS) is responsible for the planning, management, creation, implementation, and technical support of professional video production, campus and performance events (including Mitchell and Pearson Hall performance venues), classroom technology, AV system installation and maintenance, and technical media support for the University community.