Remedy Statistics - September

Category	Sept. 2003 Total	Sept. 2002 Total	Sept. 2001 Total
New Trouble Tickets	3,172	3,720	2,834
New NSRs	655	687	476
Hits on Help Center Home Page	15,756	13,591	13,330
Total calls to 831-6000	5,881	4,733	5,113

Move-in Weekend   September 2002-2003

Individual September 2003 Reports

Student Problems:                   ( by college class) ( by problem type)
Faculty/Staff Problems:    ( by department) ( by problem type)
Top Problem Types
All Problem Types
Top User Classifications
Tickets Handled by IT group
IT Documentation - webpage hits

Overall Statistics - Current and Prior Academic Year (by month 2002-03, 2003-04) (by semester)
Archived Statistics - 2002/2003

IT Help Center
Questions or Comments
University of Delaware Home Page

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