| IT Help Center - September 2003 | ||||
| Student Problems | Student Problems sorted by TOTAL | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 43 | Connection; Ethernet; Student; Troubleshoot | 485 | |
| Access; Change of Owner | 1 | Connection; Ethernet; Student; MoveIn | 416 | |
| Access; Inactive users | 7 | Security; Hacking | 133 | |
| Access; Passwords; Unix | 41 | Desktop Systems; Use; Students | 117 | |
| Access; PINS; Student | 4 | E-Mail; Outlook Express; Students | 86 | |
| Access; Register username | 2 | Learning; WebCT; Other | 82 | |
| Access; Username | 24 | Learning; WebCT; Login | 68 | |
| Computing Sites | 1 | Connection; PPP; Student | 54 | |
| Connection; Duplicate IP | 5 | Security; Virus; Has Virus; Student | 46 | |
| Connection; Ethernet; Faculty/Staff | 1 | Access; Activate; UNIX; Student | 43 | |
| Connection; Ethernet; Student; MoveIn | 416 | Access; Passwords; Unix | 41 | |
| Connection; Ethernet; Student; Troubleshoot | 485 | TSC; Virus Repair | 39 | |
| Connection; ISP; Student | 7 | E-Mail; Other | 39 | |
| Connection; Parent | 1 | Security; Bandwidth | 33 | |
| Connection; PPP; Student | 54 | Printing; Local; Student | 31 | |
| Connection; Software; Other | 1 | Other | 27 | |
| Connection; Wireless; Student | 9 | TSC; Ethernet; Repair | 25 | |
| DCWO | 1 | Access; Username | 24 | |
| Desktop Systems; Maintenance; Student | 21 | Desktop Systems; Maintenance; Student | 21 | |
| Desktop Systems; Setup | 1 | Security; Spam | 20 | |
| Desktop Systems; TSC; Pre-purchase | 1 | Web (WWW); Web Proxy | 19 | |
| Desktop Systems; Use; Faculty/Staff | 3 | Web (WWW); Browsers; Student | 18 | |
| Desktop Systems; Use; Students | 117 | Telephone; General; Telephone Services | 17 | |
| E-Mail; General; Forward command | 10 | TSC; Troubleshoot; Operating System | 12 | |
| E-Mail; General; INBOX too large | 3 | Security; Copyright | 11 | |
| E-Mail; General; Mail lists | 3 | E-Mail; Outlook; Student | 11 | |
| E-Mail; MAC OS X; Student | 4 | E-Mail; General; Forward command | 10 | |
| E-Mail; Messenger; Address books | 1 | Connection; Wireless; Student | 9 | |
| E-Mail; Messenger; General (how to use) | 4 | Web (WWW); Web Pages; Student | 8 | |
| E-Mail; Messenger; Preferences | 1 | Security; Virus; Needs software | 8 | |
| E-Mail; Other | 39 | Voice Mail; General Questions | 7 | |
| E-Mail; Outlook Express; Faculty/Staff | 1 | Connection; ISP; Student | 7 | |
| E-Mail; Outlook Express; Students | 86 | TSC; Troubleshoot; Boot Problems | 7 | |
| E-Mail; Outlook; Faculty/Staff | 1 | Security; Other | 7 | |
| E-Mail; Outlook; Student | 11 | Access; Inactive users | 7 | |
| E-Mail; Pine; Attachments | 1 | TSC; PPP; Repair | 6 | |
| E-Mail; Pine; How To Use | 6 | Security; Virus; How to use software | 6 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | E-Mail; Pine; How To Use | 6 | |
| File Management; Disk Quota | 1 | Security; Virus; General Questions | 6 | |
| File Management; UNIX | 1 | TSC; Troubleshoot; Software | 5 | |
| LAN; Student | 1 | TSC; Special Request | 5 | |
| Learning; UDSerf | 1 | TSC; Ethernet; New Setup | 5 | |
| Learning; WebCT; Login | 68 | Software; Presentation/Desktop Publish.; Powerpoint | 5 | |
| Learning; WebCT; Other | 82 | Connection; Duplicate IP | 5 | |
| Library | 1 | E-Mail; Messenger; General (how to use) | 4 | |
| Other | 27 | E-Mail; MAC OS X; Student | 4 | |
| Printing; Local; Student | 31 | Access; PINS; Student | 4 | |
| Printing; Unix; Queue | 1 | Desktop Systems; Use; Faculty/Staff | 3 | |
| Printing; VendPrint | 3 | Using Unix; Other | 3 | |
| Security; Bandwidth | 33 | Printing; VendPrint | 3 | |
| Security; Copyright | 11 | E-Mail; General; Mail lists | 3 | |
| Security; Hacking | 133 | E-Mail; General; INBOX too large | 3 | |
| Security; Other | 7 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Security; Spam | 20 | Software; Word Processing/Editors; MS Word | 2 | |
| Security; Virus; General Questions | 6 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 1 | Software Distribution | 2 | |
| Security; Virus; Has Virus; Student | 46 | Access; Register username | 2 | |
| Security; Virus; How to use software | 6 | Desktop Systems; TSC; Pre-purchase | 1 | |
| Security; Virus; Needs software | 8 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| Service Interruption; Central System Outage | 1 | E-Mail; Messenger; Preferences | 1 | |
| Service Interruption; Central System Problem | 1 | Service Interruption; Central System Outage | 1 | |
| Software Distribution | 2 | Service Interruption; Central System Problem | 1 | |
| Software; Presentation/Desktop Publish.; Other | 2 | Security; Virus; Has Virus; Faculty/Staff | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 5 | File Management; Disk Quota | 1 | |
| Software; Stat/Math Applications; Matlab | 1 | DCWO | 1 | |
| Software; Stat/Math Applications; Minitab | 1 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; Stat/Math Applications; SAS | 1 | Software; Stat/Math Applications; Minitab | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Stat/Math Applications; SAS | 1 | |
| Software; Word Processing/Editors; MS Word | 2 | Software; UD Thesis; MS Word | 1 | |
| Telephone; General; Telephone Services | 17 | Desktop Systems; Setup | 1 | |
| Telephone; General; Wrong number | 1 | Access; Change of Owner | 1 | |
| TSC; Ethernet; New Setup | 5 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 25 | Learning; UDSerf | 1 | |
| TSC; PPP; New Setup | 1 | E-Mail; Messenger; Address books | 1 | |
| TSC; PPP; Repair | 6 | TSC; PPP; New Setup | 1 | |
| TSC; Special Request | 5 | E-Mail; Pine; Attachments | 1 | |
| TSC; Troubleshoot; Boot Problems | 7 | LAN; Student | 1 | |
| TSC; Troubleshoot; Hardware | 1 | Computing Sites | 1 | |
| TSC; Troubleshoot; Operating System | 12 | TSC; Troubleshoot; Hardware | 1 | |
| TSC; Troubleshoot; Software | 5 | Connection; Software; Other | 1 | |
| TSC; Virus Repair | 39 | File Management; UNIX | 1 | |
| Using Unix; Command syntax | 1 | Connection; Ethernet; Faculty/Staff | 1 | |
| Using Unix; Other | 3 | Using Unix; Command syntax | 1 | |
| Using Unix; Setup problems | 1 | Connection; Parent | 1 | |
| Voice Mail; General Questions | 7 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | E-Mail; Outlook Express; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 18 | E-Mail; Outlook; Faculty/Staff | 1 | |
| Web (WWW); Web Pages; Student | 8 | Printing; Unix; Queue | 1 | |
| Web (WWW); Web Proxy | 19 | Library | 1 | |
| Grand Total | 2106 | Grand Total | 2106 |