| IT Help Center - September 2003 | ||||
| Faculty/Staff Problems | Faculty/Staff Problems sorted by TOTAL | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 3 | Desktop Systems; Use; Faculty/Staff | 111 | |
| Access; Activate; UNIX; Faculty/Staff | 18 | Security; Hacking | 110 | |
| Access; Activate; UNIX; Student | 5 | Learning; WebCT; Other | 42 | |
| Access; Change of Owner | 1 | Desktop Systems; Setup | 33 | |
| Access; Inactive users | 4 | Connection; Ethernet; Faculty/Staff | 31 | |
| Access; Passwords; MVS | 16 | Other | 30 | |
| Access; Passwords; Other | 1 | Printing; Local; Faculty/Staff | 25 | |
| Access; Passwords; Unix | 14 | E-Mail; Messenger; General (how to use) | 25 | |
| Access; PINS; Faculty/Staff | 2 | E-Mail; Other | 24 | |
| Access; PINS; Student | 1 | Security; Virus; General Questions | 21 | |
| Access; Register username | 2 | Connection; PPP; Faculty/Staff | 19 | |
| Access; Username | 5 | Web (WWW); Web Pages; Faculty/Staff | 18 | |
| Administrative Systems; FIS; Grants Management | 1 | Access; Activate; UNIX; Faculty/Staff | 18 | |
| Administrative Systems; Kiosks; Several Kiosks Involved | 1 | Access; Passwords; MVS | 16 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | E-Mail; General; Mail lists | 15 | |
| Administrative Systems; Web; Web Forms | 10 | Access; Passwords; Unix | 14 | |
| Computing Sites | 2 | Printing; RJE | 13 | |
| Connection; Duplicate IP | 3 | E-Mail; Outlook Express; Faculty/Staff | 13 | |
| Connection; Ethernet; Faculty/Staff | 31 | Voice Mail; General Questions | 12 | |
| Connection; Ethernet; Student; MoveIn | 1 | Service Interruption; Central System Problem | 12 | |
| Connection; Ethernet; Student; Troubleshoot | 10 | File Management; Disk Quota | 12 | |
| Connection; ISP; Faculty/Staff | 2 | TSC; PPP; New Setup | 11 | |
| Connection; PPP; Faculty/Staff | 19 | Security; Virus; Has Virus; Faculty/Staff | 11 | |
| Connection; PPP; Student | 3 | Security; Spam | 11 | |
| Connection; Software; FTP | 3 | Software; Word Processing/Editors; MS Word | 10 | |
| Connection; Software; SSH | 4 | Connection; Ethernet; Student; Troubleshoot | 10 | |
| Connection; Software; Telnet | 3 | E-Mail; Outlook; Faculty/Staff | 10 | |
| Connection; Wireless; Faculty/Staff | 1 | Administrative Systems; Web; Web Forms | 10 | |
| Desktop Systems; Maintenance; Faculty/Staff | 9 | Web (WWW); Web Proxy | 9 | |
| Desktop Systems; Setup | 33 | Desktop Systems; Maintenance; Faculty/Staff | 9 | |
| Desktop Systems; TSC; Pre-purchase | 3 | TSC; Virus Repair | 9 | |
| Desktop Systems; Use; Faculty/Staff | 111 | TSC; PPP; Repair | 9 | |
| Desktop Systems; Use; Students | 2 | Security; Other | 9 | |
| Documentation | 2 | TSC; Special Request | 8 | |
| E-Mail; General; Forward command | 3 | E-Mail; Pine; How To Use | 8 | |
| E-Mail; General; INBOX recover | 1 | Using Unix; Other | 7 | |
| E-Mail; General; INBOX too large | 2 | Learning; WebCT; Login | 7 | |
| E-Mail; General; Mail lists | 15 | File Management; UNIX | 7 | |
| E-Mail; General; Vacation message | 2 | Web (WWW); Browsers; Faculty/Staff | 6 | |
| E-Mail; MAC OS X; Faculty/Staff | 1 | Telephone; General; Telephone Services | 6 | |
| E-Mail; Messenger; Address books | 1 | Security; Virus; How to use software | 6 | |
| E-Mail; Messenger; Compact folders | 1 | Access; Username | 5 | |
| E-Mail; Messenger; Delete messages | 4 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 5 | |
| E-Mail; Messenger; General (how to use) | 25 | Using Unix; Command syntax | 5 | |
| E-Mail; Messenger; Preferences | 3 | Security; Bandwidth | 5 | |
| E-Mail; Other | 24 | Access; Activate; UNIX; Student | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 13 | E-Mail; Messenger; Delete messages | 4 | |
| E-Mail; Outlook; Faculty/Staff | 10 | Access; Inactive users | 4 | |
| E-Mail; Pine; How To Use | 8 | Software; Stat/Math Applications; SAS | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Software; Spreadsheets; Excel | 4 | |
| EZFORMS; Class Roster Request | 4 | Software; Database; Access | 4 | |
| EZFORMS; FAI (Request for Services) | 2 | EZFORMS; Class Roster Request | 4 | |
| EZFORMS; General | 2 | Printing; VendPrint | 4 | |
| EZFORMS; JVs | 2 | Connection; Software; SSH | 4 | |
| EZFORMS; Sabbatical Leave Request | 4 | EZFORMS; Sabbatical Leave Request | 4 | |
| File Management; Disk Quota | 12 | Connection; Duplicate IP | 3 | |
| File Management; UNIX | 7 | Connection; Software; Telnet | 3 | |
| HR; Other | 1 | Desktop Systems; TSC; Pre-purchase | 3 | |
| Instructional Technology; Classroom Setup | 1 | TSC; Troubleshoot; Boot Problems | 3 | |
| LAN; Faculty/Staff | 1 | Access; Activate; MVS | 3 | |
| Learning; WebCT; Login | 7 | Connection; Software; FTP | 3 | |
| Learning; WebCT; Other | 42 | E-Mail; General; Forward command | 3 | |
| Other | 30 | Connection; PPP; Student | 3 | |
| Peoplesoft Financials; Menu/Page/Data Access | 1 | Security; Copyright | 3 | |
| Peoplesoft Financials; Other | 1 | E-Mail; Messenger; Preferences | 3 | |
| Peoplesoft Financials; Using the System | 2 | Printing; Unix; Queue | 3 | |
| Printing; Local; Faculty/Staff | 25 | E-Mail; General; Vacation message | 2 | |
| Printing; Local; Student | 1 | EZFORMS; JVs | 2 | |
| Printing; RJE | 13 | Documentation | 2 | |
| Printing; Unix; Color/Poster | 1 | Computing Sites | 2 | |
| Printing; Unix; Queue | 3 | Connection; ISP; Faculty/Staff | 2 | |
| Printing; VendPrint | 4 | Peoplesoft Financials; Using the System | 2 | |
| Scanning | 2 | EZFORMS; General | 2 | |
| Security; Bandwidth | 5 | Scanning | 2 | |
| Security; Copyright | 3 | TSC; Ethernet; Repair | 2 | |
| Security; Hacking | 110 | TSC; Ethernet; New Setup | 2 | |
| Security; Other | 9 | Telephone; General; Wrong number | 2 | |
| Security; Spam | 11 | Desktop Systems; Use; Students | 2 | |
| Security; Virus; General Questions | 21 | E-Mail; General; INBOX too large | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 11 | Software; UD Thesis; MS Word | 2 | |
| Security; Virus; How to use software | 6 | Access; Register username | 2 | |
| Security; Virus; Needs software | 1 | Access; PINS; Faculty/Staff | 2 | |
| Service Interruption; Central System Problem | 12 | Software; Remedy; Changes | 2 | |
| Service Interruption; Departmental Server | 2 | Software; Remedy; Access | 2 | |
| Software Distribution | 1 | Service Interruption; Departmental Server | 2 | |
| Software; Database; Access | 4 | Software; Database; Other | 2 | |
| Software; Database; Other | 2 | EZFORMS; FAI (Request for Services) | 2 | |
| Software; Database; SQL | 1 | Access; Change of Owner | 1 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Software; Database; SQL | 1 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Remedy; Access | 2 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Software; Remedy; Changes | 2 | Software Distribution | 1 | |
| Software; Remedy; Enhancements | 1 | Connection; Ethernet; Student; MoveIn | 1 | |
| Software; Spreadsheets; Excel | 4 | Software; Remedy; Enhancements | 1 | |
| Software; Stat/Math Applications; SAS | 4 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| Software; UD Thesis; MS Word | 2 | Security; Virus; Needs software | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | E-Mail; Messenger; Address books | 1 | |
| Software; Word Processing/Editors; LaTeX | 1 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; MS Word | 10 | Software; Word Processing/Editors; LaTeX | 1 | |
| Software; Word Processing/Editors; Other | 1 | Access; PINS; Student | 1 | |
| Telephone; General; Information (x2000) | 1 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Telephone Services | 6 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; Wrong number | 2 | E-Mail; MAC OS X; Faculty/Staff | 1 | |
| TSC; Ethernet; New Setup | 2 | Administrative Systems; Kiosks; Several Kiosks Involved | 1 | |
| TSC; Ethernet; Repair | 2 | Administrative Systems; FIS; Grants Management | 1 | |
| TSC; PPP; New Setup | 11 | Peoplesoft Financials; Menu/Page/Data Access | 1 | |
| TSC; PPP; Repair | 9 | Peoplesoft Financials; Other | 1 | |
| TSC; Special Request | 8 | LAN; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Boot Problems | 3 | Printing; Unix; Color/Poster | 1 | |
| TSC; Troubleshoot; Hardware | 1 | Instructional Technology; Classroom Setup | 1 | |
| TSC; Troubleshoot; Software | 1 | TSC; Troubleshoot; Hardware | 1 | |
| TSC; Virus Repair | 9 | TSC; Troubleshoot; Software | 1 | |
| Using Unix; Command syntax | 5 | HR; Other | 1 | |
| Using Unix; Other | 7 | Connection; Wireless; Faculty/Staff | 1 | |
| Using Unix; Setup problems | 1 | E-Mail; General; INBOX recover | 1 | |
| Voice Mail; General Questions | 12 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 5 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 1 | Printing; Local; Student | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 6 | Voice Mail; Resets/Reinitialize; Student | 1 | |
| Web (WWW); Browsers; Student | 1 | Access; Passwords; Other | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 18 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Proxy | 9 | E-Mail; Messenger; Compact folders | 1 | |
| Grand Total | 959 | Grand Total | 959 |