IT Help Center - September 2003
All Reported Problems			All Reported Problems sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; MVS	3		Connection; Ethernet; Student; Troubleshoot	500
Access; Activate; UNIX; Faculty/Staff	21		Connection; Ethernet; Student; MoveIn	417
Access; Activate; UNIX; Student	48		Security; Hacking	256
Access; Change of Owner	2		Learning; WebCT; Other	124
Access; Inactive users	13		Desktop Systems; Use; Faculty/Staff	123
Access; Passwords; MVS	16		Desktop Systems; Use; Students	120
Access; Passwords; Other	1		E-Mail; Outlook Express; Students	88
Access; Passwords; Unix	58		Learning; WebCT; Login	75
Access; PINS; Faculty/Staff	2		E-Mail; Other	73
Access; PINS; Student	5		Other	62
Access; Register username	4		Connection; PPP; Student	61
Access; Username	29		Access; Passwords; Unix	58
Administrative Systems; FIS; Grants Management	1		TSC; Virus Repair	51
Administrative Systems; Kiosks; Several Kiosks Involved	1		Access; Activate; UNIX; Student	48
Administrative Systems; SIS; Student Records (100-199)	1		Security; Virus; Has Virus; Student	46
Administrative Systems; Web; Web Forms	10		Security; Bandwidth	38
Computing Sites	3		Desktop Systems; Setup	34
Connection; Duplicate IP	8		Printing; Local; Student	33
Connection; Ethernet; Faculty/Staff	32		Connection; Ethernet; Faculty/Staff	32
Connection; Ethernet; Student; MoveIn	417		Security; Virus; General Questions	31
Connection; Ethernet; Student; Troubleshoot	500		Security; Spam	31
Connection; ISP; Faculty/Staff	2		E-Mail; Messenger; General (how to use)	31
Connection; ISP; Student	8		Web (WWW); Web Proxy	29
Connection; Parent	1		Access; Username	29
Connection; PPP; Faculty/Staff	25		TSC; Ethernet; Repair	27
Connection; PPP; Student	61		Connection; PPP; Faculty/Staff	25
Connection; Software; FTP	3		Printing; Local; Faculty/Staff	25
Connection; Software; Other	1		Telephone; General; Telephone Services	23
Connection; Software; SSH	4		Desktop Systems; Maintenance; Student	23
Connection; Software; Telnet	3		Access; Activate; UNIX; Faculty/Staff	21
Connection; Wireless; Faculty/Staff	1		Web (WWW); Browsers; Student	20
Connection; Wireless; Student	11		Voice Mail; General Questions	19
DCWO	1		Web (WWW); Web Pages; Faculty/Staff	18
Desktop Systems; Maintenance; Faculty/Staff	9		TSC; PPP; Repair	18
Desktop Systems; Maintenance; Student	23		E-Mail; General; Mail lists	18
Desktop Systems; Setup	34		E-Mail; Outlook Express; Faculty/Staff	17
Desktop Systems; TSC; Pre-purchase	4		Security; Other	16
Desktop Systems; Use; Faculty/Staff	123		Access; Passwords; MVS	16
Desktop Systems; Use; Students	120		TSC; Special Request	15
Documentation	2		Security; Copyright	15
E-Mail; General; Forward command	13		E-Mail; Pine; How To Use	15
E-Mail; General; INBOX recover	2		Security; Virus; How to use software	14
E-Mail; General; INBOX too large	5		Access; Inactive users	13
E-Mail; General; Mail lists	18		TSC; PPP; New Setup	13
E-Mail; General; Vacation message	2		Software; Word Processing/Editors; MS Word	13
E-Mail; MAC OS X; Faculty/Staff	1		Service Interruption; Central System Problem	13
E-Mail; MAC OS X; Student	4		Security; Virus; Has Virus; Faculty/Staff	13
E-Mail; Messenger; Address books	2		Printing; RJE	13
E-Mail; Messenger; Compact folders	1		File Management; Disk Quota	13
E-Mail; Messenger; Delete messages	5		E-Mail; General; Forward command	13
E-Mail; Messenger; General (how to use)	31		TSC; Troubleshoot; Operating System	12
E-Mail; Messenger; Preferences	4		Connection; Wireless; Student	11
E-Mail; Other	73		E-Mail; Outlook; Student	11
E-Mail; Outlook Express; Faculty/Staff	17		E-Mail; Outlook; Faculty/Staff	11
E-Mail; Outlook Express; Students	88		Web (WWW); Web Pages; Student	10
E-Mail; Outlook; Faculty/Staff	11		Using Unix; Other	10
E-Mail; Outlook; Student	11		TSC; Troubleshoot; Boot Problems	10
E-Mail; Pine; Attachments	1		Security; Virus; Needs software	10
E-Mail; Pine; How To Use	15		Administrative Systems; Web; Web Forms	10
E-Mail; Pine; Mail lock or corrupted inbox	2		File Management; UNIX	10
EZFORMS; Class Roster Request	4		Desktop Systems; Maintenance; Faculty/Staff	9
EZFORMS; FAI (Request for Services)	2		Connection; ISP; Student	8
EZFORMS; General	2		Connection; Duplicate IP	8
EZFORMS; JVs	2		TSC; Ethernet; New Setup	7
EZFORMS; Sabbatical Leave Request	4		Printing; VendPrint	7
File Management; Disk Quota	13		Web (WWW); Browsers; Faculty/Staff	6
File Management; UNIX	10		Using Unix; Command syntax	6
HR; Other	1		TSC; Troubleshoot; Software	6
Instructional Technology; Classroom Setup	1		Telephone; General; Wrong number	6
LAN; Faculty/Staff	1		Software; Presentation/Desktop Publish.; Powerpoint	6
LAN; Student	1		Voice Mail; Resets/Reinitialize; Faculty/Staff	5
Learning; UDSerf	1		E-Mail; General; INBOX too large	5
Learning; User Services, self-paced mods	1		Software; Stat/Math Applications; SAS	5
Learning; WebCT; Login	75		E-Mail; Messenger; Delete messages	5
Learning; WebCT; Other	124		Access; PINS; Student	5
Library	1		E-Mail; Messenger; Preferences	4
Other	62		EZFORMS; Class Roster Request	4
Peoplesoft Financials; Menu/Page/Data Access	1		Connection; Software; SSH	4
Peoplesoft Financials; Other	1		Access; Register username	4
Peoplesoft Financials; Using the System	2		Software; Spreadsheets; Excel	4
Printing; Local; Faculty/Staff	25		Software; Database; Access	4
Printing; Local; Student	33		Software Distribution	4
Printing; RJE	13		E-Mail; MAC OS X; Student	4
Printing; Unix; Color/Poster	1		Desktop Systems; TSC; Pre-purchase	4
Printing; Unix; Queue	4		EZFORMS; Sabbatical Leave Request	4
Printing; VendPrint	7		Printing; Unix; Queue	4
Scanning	2		Voice Mail; Resets/Reinitialize; Student	3
Security; Bandwidth	38		Computing Sites	3
Security; Copyright	15		Software; UD Thesis; MS Word	3
Security; Hacking	256		Connection; Software; FTP	3
Security; Other	16		Connection; Software; Telnet	3
Security; Spam	31		Access; Activate; MVS	3
Security; Virus; General Questions	31		EZFORMS; FAI (Request for Services)	2
Security; Virus; Has Virus; Faculty/Staff	13		Scanning	2
Security; Virus; Has Virus; Student	46		E-Mail; Messenger; Address books	2
Security; Virus; How to use software	14		Using Unix; Setup problems	2
Security; Virus; Needs software	10		E-Mail; General; INBOX recover	2
Service Interruption; Central System Outage	1		E-Mail; Pine; Mail lock or corrupted inbox	2
Service Interruption; Central System Problem	13		Connection; ISP; Faculty/Staff	2
Service Interruption; Departmental Server	2		TSC; Troubleshoot; Hardware	2
Software Distribution	4		Service Interruption; Departmental Server	2
Software; Database; Access	4		EZFORMS; General	2
Software; Database; Other	2		Access; PINS; Faculty/Staff	2
Software; Database; SQL	1		Software; Database; Other	2
Software; Presentation/Desktop Publish.; Adobe Go-Live	1		Access; Change of Owner	2
Software; Presentation/Desktop Publish.; Dreamweaver	1		EZFORMS; JVs	2
Software; Presentation/Desktop Publish.; Other	2		E-Mail; General; Vacation message	2
Software; Presentation/Desktop Publish.; Powerpoint	6		Software; Presentation/Desktop Publish.; Other	2
Software; Remedy; Access	2		Documentation	2
Software; Remedy; Changes	2		Software; Remedy; Access	2
Software; Remedy; Enhancements	1		Software; Remedy; Changes	2
Software; Spreadsheets; Excel	4		Peoplesoft Financials; Using the System	2
Software; Stat/Math Applications; Matlab	1		Printing; Unix; Color/Poster	1
Software; Stat/Math Applications; Minitab	1		Software; Stat/Math Applications; Matlab	1
Software; Stat/Math Applications; SAS	5		Software; Stat/Math Applications; Minitab	1
Software; UD Thesis; MS Word	3		Learning; User Services, self-paced mods	1
Software; UD Thesis; Tex, LaTex, AmsTex, emTex	1		Software; Remedy; Enhancements	1
Software; Word Processing/Editors; LaTeX	1		Software; UD Thesis; Tex, LaTex, AmsTex, emTex	1
Software; Word Processing/Editors; MS Word	13		Software; Word Processing/Editors; LaTeX	1
Software; Word Processing/Editors; Other	1		LAN; Faculty/Staff	1
Telephone; General; Information (x2000)	1		Software; Word Processing/Editors; Other	1
Telephone; General; Telephone Services	23		Telephone; General; Information (x2000)	1
Telephone; General; Wrong number	6		Connection; Software; Other	1
TSC; Ethernet; New Setup	7		Instructional Technology; Classroom Setup	1
TSC; Ethernet; Repair	27		Software; Presentation/Desktop Publish.; Dreamweaver	1
TSC; PPP; New Setup	13		Peoplesoft Financials; Other	1
TSC; PPP; Repair	18		Peoplesoft Financials; Menu/Page/Data Access	1
TSC; Special Request	15		Software; Presentation/Desktop Publish.; Adobe Go-Live	1
TSC; Troubleshoot; Boot Problems	10		Learning; UDSerf	1
TSC; Troubleshoot; Hardware	2		Software; Database; SQL	1
TSC; Troubleshoot; Operating System	12		Administrative Systems; Kiosks; Several Kiosks Involved	1
TSC; Troubleshoot; Software	6		E-Mail; MAC OS X; Faculty/Staff	1
TSC; Virus Repair	51		HR; Other	1
Using Unix; Command syntax	6		Administrative Systems; FIS; Grants Management	1
Using Unix; Other	10		Service Interruption; Central System Outage	1
Using Unix; Setup problems	2		Connection; Parent	1
Voice Mail; General Questions	19		E-Mail; Pine; Attachments	1
Voice Mail; Resets/Reinitialize; Faculty/Staff	5		Library	1
Voice Mail; Resets/Reinitialize; Student	3		LAN; Student	1
Web (WWW); Browsers; Faculty/Staff	6		Administrative Systems; SIS; Student Records (100-199)	1
Web (WWW); Browsers; Student	20		E-Mail; Messenger; Compact folders	1
Web (WWW); Web Pages; Faculty/Staff	18		Connection; Wireless; Faculty/Staff	1
Web (WWW); Web Pages; Student	10		DCWO	1
Web (WWW); Web Proxy	29		Access; Passwords; Other	1
Grand Total	3172		Grand Total	3172