Remedy Statistics - November 2003

Category	Total
New Trouble Tickets	1,105
New NSRs	244
Hits on Help Center Home Page	8,409
Total calls to 831-6000	2,292

Individual November 2003 Reports

Student Problems: ( by college class) ( by problem type)
Faculty/Staff Problems: ( by department) ( by problem type)
Top Problem Types
All Problem Types
Top User Classifications
Tickets Handled by IT group
IT Documentation - webpage hits

Overall Statistics - Current and Prior Academic Year (by month 2002-03, 2003-04) (by semester)
Archived Statistics - 2002/2003

IT Help Center
Questions or Comments
University of Delaware Home Page

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