IT Help Center - November 2003
All Reported Problems			All Reported Problems - sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; UNIX; Faculty/Staff	2		Security; Virus; Has Virus; Student	105
Access; Activate; UNIX; Student	2		Security; Other	70
Access; Disk quota increase	1		Desktop Systems; Use; Faculty/Staff	70
Access; Inactive users	4		Desktop Systems; Use; Students	52
Access; Out of funds	1		Connection; Ethernet; Student; Troubleshoot	49
Access; Passwords; MVS	7		Security; Hacking	37
Access; Passwords; Other	1		Security; Virus; Has Virus; Faculty/Staff	35
Access; Passwords; Unix	16		Security; Bandwidth	35
Access; PINS; Student	1		E-Mail; Other	30
Access; Username	7		Connection; PPP; Faculty/Staff	27
Administrative Systems; FIS; General Accounting	1		E-Mail; Messenger; General (how to use)	24
Administrative Systems; FIS; Purchasing	1		TSC; Troubleshoot; Operating System	22
Administrative Systems; Reporting; Data Warehousing	1		Other	22
Administrative Systems; Web; Portal	1		Connection; Ethernet; Faculty/Staff	22
Administrative Systems; Web; Web Forms	7		Security; Spam	21
Connection; Duplicate IP	1		TSC; Virus Repair	19
Connection; Ethernet; Faculty/Staff	22		Web (WWW); Web Pages; Faculty/Staff	16
Connection; Ethernet; Student; Troubleshoot	49		Access; Passwords; Unix	16
Connection; ISP; Faculty/Staff	1		Security; Virus; General Questions	15
Connection; ISP; Student	3		Security; Copyright	15
Connection; PPP; Faculty/Staff	27		TSC; Troubleshoot; Software	14
Connection; PPP; Student	12		E-Mail; Outlook Express; Students	14
Connection; Software; FTP	2		TSC; Troubleshoot; Boot Problems	13
Connection; Software; Telnet	1		Learning; WebCT; Other	13
Connection; Wireless; Student	6		Desktop Systems; Setup	13
DCWO	2		TSC; Special Request	12
Desktop Systems; Maintenance; Faculty/Staff	2		Connection; PPP; Student	12
Desktop Systems; Maintenance; Student	4		Printing; RJE	11
Desktop Systems; Setup	13		E-Mail; Outlook Express; Faculty/Staff	11
Desktop Systems; Use; Faculty/Staff	70		TSC; PPP; Repair	9
Desktop Systems; Use; Students	52		Printing; Local; Faculty/Staff	9
Documentation	4		Voice Mail; General Questions	8
E-Mail; General; Forward command	4		Software; Word Processing/Editors; MS Word	8
E-Mail; General; INBOX recover	3		Service Interruption; Central System Problem	8
E-Mail; General; INBOX too large	8		E-Mail; Outlook; Faculty/Staff	8
E-Mail; General; Mail lists	5		E-Mail; General; INBOX too large	8
E-Mail; General; Vacation message	2		Access; Username	7
E-Mail; MAC OS X; Faculty/Staff	2		Security; Virus; How to use software	7
E-Mail; MAC OS X; Student	2		Administrative Systems; Web; Web Forms	7
E-Mail; Messenger; Address books	3		Access; Passwords; MVS	7
E-Mail; Messenger; Delete messages	4		Web (WWW); Web Pages; Student	6
E-Mail; Messenger; General (how to use)	24		Web (WWW); Browsers; Faculty/Staff	6
E-Mail; Messenger; Preferences	3		TSC; PPP; New Setup	6
E-Mail; Other	30		E-Mail; Pine; How To Use	6
E-Mail; Outlook Express; Faculty/Staff	11		Connection; Wireless; Student	6
E-Mail; Outlook Express; Students	14		Web (WWW); Web Proxy	5
E-Mail; Outlook; Faculty/Staff	8		Using Unix; Command syntax	5
E-Mail; Outlook; Student	2		E-Mail; General; Mail lists	5
E-Mail; Pine; How To Use	6		Printing; Local; Student	5
E-Mail; Pine; Mail lock or corrupted inbox	3		Learning; WebCT; Login	5
EZFORMS; Change of Major/Minor	1		E-Mail; Messenger; Delete messages	4
EZFORMS; Class Roster Request	1		Web (WWW); Browsers; Student	4
EZFORMS; Request for Leave	1		Documentation	4
File Management; Disk Quota	4		Using Unix; Other	4
File Management; UNIX	4		File Management; Disk Quota	4
HR; Other	2		File Management; UNIX	4
LAN; Faculty/Staff	2		TSC; Troubleshoot; Hardware	4
Learning; WebCT; Login	5		TSC; Ethernet; Repair	4
Learning; WebCT; Other	13		TSC; Ethernet; New Setup	4
Other	22		E-Mail; General; Forward command	4
Peoplesoft Financials; Logon	1		Service Interruption; Departmental Server	4
Peoplesoft Financials; Using the System	1		Security; Virus; Needs software	4
Printing; Local; Faculty/Staff	9		Desktop Systems; Maintenance; Student	4
Printing; Local; Student	5		Access; Inactive users	4
Printing; RJE	11		Voice Mail; Resets/Reinitialize; Faculty/Staff	3
Printing; VendPrint	3		E-Mail; Messenger; Preferences	3
Security; Bandwidth	35		Printing; VendPrint	3
Security; Copyright	15		E-Mail; Pine; Mail lock or corrupted inbox	3
Security; Hacking	37		Connection; ISP; Student	3
Security; Other	70		E-Mail; Messenger; Address books	3
Security; Spam	21		Telephone; General; Telephone Services	3
Security; Virus; General Questions	15		Software; Word Processing/Editors; Word Perfect	3
Security; Virus; Has Virus; Faculty/Staff	35		Software; UD Thesis; MS Word	3
Security; Virus; Has Virus; Student	105		Software; Stat/Math Applications; SAS	3
Security; Virus; How to use software	7		Software; Remedy; Access	3
Security; Virus; Needs software	4		Software; Other	3
Service Interruption; Central System Outage	1		E-Mail; General; INBOX recover	3
Service Interruption; Central System Problem	8		Desktop Systems; Maintenance; Faculty/Staff	2
Service Interruption; Departmental Server	4		HR; Other	2
Software; Database; Access	1		E-Mail; Outlook; Student	2
Software; Other	3		E-Mail; General; Vacation message	2
Software; Presentation/Desktop Publish.; Dreamweaver	2		LAN; Faculty/Staff	2
Software; Presentation/Desktop Publish.; Other	2		Software; Presentation/Desktop Publish.; Dreamweaver	2
Software; Remedy; Access	3		Software; Presentation/Desktop Publish.; Other	2
Software; Remedy; Changes	2		E-Mail; MAC OS X; Faculty/Staff	2
Software; Spreadsheets; Excel	2		Software; Remedy; Changes	2
Software; Stat/Math Applications; Minitab	1		Software; Spreadsheets; Excel	2
Software; Stat/Math Applications; SAS	3		Connection; Software; FTP	2
Software; Stat/Math Applications; SPSS	1		Access; Activate; UNIX; Faculty/Staff	2
Software; UD Thesis; MS Word	3		DCWO	2
Software; UD Thesis; Tex, LaTex, AmsTex, emTex	1		Access; Activate; UNIX; Student	2
Software; Word Processing/Editors; MS Word	8		E-Mail; MAC OS X; Student	2
Software; Word Processing/Editors; Word Perfect	3		Service Interruption; Central System Outage	1
Telephone; General; Telephone Services	3		Connection; ISP; Faculty/Staff	1
Telephone; General; TSC calls	1		Administrative Systems; Reporting; Data Warehousing	1
Telephone; General; Wrong number	1		Telephone; General; TSC calls	1
Telephone; Voice Applications	1		Telephone; General; Wrong number	1
TSC; Ethernet; New Setup	4		Telephone; Voice Applications	1
TSC; Ethernet; Repair	4		Connection; Software; Telnet	1
TSC; PPP; New Setup	6		Software; UD Thesis; Tex, LaTex, AmsTex, emTex	1
TSC; PPP; Repair	9		Access; Out of funds	1
TSC; Special Request	12		Access; Disk quota increase	1
TSC; Troubleshoot; Boot Problems	13		Access; Passwords; Other	1
TSC; Troubleshoot; Hardware	4		Software; Stat/Math Applications; SPSS	1
TSC; Troubleshoot; Operating System	22		Software; Stat/Math Applications; Minitab	1
TSC; Troubleshoot; Software	14		Administrative Systems; FIS; Purchasing	1
TSC; Virus Repair	19		Peoplesoft Financials; Using the System	1
Using Unix; Command syntax	5		Connection; Duplicate IP	1
Using Unix; Other	4		Software; Database; Access	1
Voice Mail; General Questions	8		Peoplesoft Financials; Logon	1
Voice Mail; Resets/Reinitialize; Faculty/Staff	3		EZFORMS; Request for Leave	1
Web (WWW); Browsers; Faculty/Staff	6		Access; PINS; Student	1
Web (WWW); Browsers; Student	4		Administrative Systems; FIS; General Accounting	1
Web (WWW); Web Pages; Faculty/Staff	16		EZFORMS; Class Roster Request	1
Web (WWW); Web Pages; Student	6		Administrative Systems; Web; Portal	1
Web (WWW); Web Proxy	5		EZFORMS; Change of Major/Minor	1
Grand Total	1105		Grand Total	1105