| IT Help Center - November 2003 | ||||
| Student Problems | Student Problems - sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 2 | Security; Virus; Has Virus; Student | 97 | |
| Access; Inactive users | 2 | Security; Other | 58 | |
| Access; Passwords; Unix | 7 | Desktop Systems; Use; Students | 51 | |
| Access; Username | 3 | Connection; Ethernet; Student; Troubleshoot | 45 | |
| Connection; Ethernet; Faculty/Staff | 1 | Security; Bandwidth | 30 | |
| Connection; Ethernet; Student; Troubleshoot | 45 | Security; Hacking | 25 | |
| Connection; ISP; Student | 3 | TSC; Troubleshoot; Operating System | 17 | |
| Connection; PPP; Student | 8 | TSC; Virus Repair | 15 | |
| Connection; Wireless; Student | 5 | Security; Copyright | 14 | |
| Desktop Systems; Maintenance; Faculty/Staff | 1 | Security; Spam | 13 | |
| Desktop Systems; Maintenance; Student | 3 | E-Mail; Outlook Express; Students | 12 | |
| Desktop Systems; Use; Students | 51 | TSC; Troubleshoot; Software | 9 | |
| E-Mail; General; Forward command | 3 | Other | 9 | |
| E-Mail; General; INBOX too large | 3 | Connection; PPP; Student | 8 | |
| E-Mail; MAC OS X; Student | 1 | TSC; Troubleshoot; Boot Problems | 8 | |
| E-Mail; Messenger; General (how to use) | 1 | Learning; WebCT; Other | 8 | |
| E-Mail; Other | 7 | Access; Passwords; Unix | 7 | |
| E-Mail; Outlook Express; Students | 12 | E-Mail; Other | 7 | |
| E-Mail; Outlook; Student | 2 | TSC; Special Request | 5 | |
| E-Mail; Pine; How To Use | 1 | Connection; Wireless; Student | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Printing; Local; Student | 5 | |
| File Management; UNIX | 1 | Learning; WebCT; Login | 5 | |
| Learning; WebCT; Login | 5 | Web (WWW); Web Pages; Student | 4 | |
| Learning; WebCT; Other | 8 | TSC; PPP; Repair | 4 | |
| Other | 9 | TSC; Ethernet; Repair | 4 | |
| Printing; Local; Student | 5 | Security; Virus; General Questions | 4 | |
| Printing; VendPrint | 2 | Web (WWW); Web Proxy | 3 | |
| Security; Bandwidth | 30 | Web (WWW); Browsers; Student | 3 | |
| Security; Copyright | 14 | Using Unix; Other | 3 | |
| Security; Hacking | 25 | E-Mail; General; INBOX too large | 3 | |
| Security; Other | 58 | Access; Username | 3 | |
| Security; Spam | 13 | Desktop Systems; Maintenance; Student | 3 | |
| Security; Virus; General Questions | 4 | Connection; ISP; Student | 3 | |
| Security; Virus; Has Virus; Student | 97 | E-Mail; General; Forward command | 3 | |
| Security; Virus; How to use software | 2 | TSC; Ethernet; New Setup | 3 | |
| Security; Virus; Needs software | 3 | Security; Virus; Needs software | 3 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Printing; VendPrint | 2 | |
| Software; Spreadsheets; Excel | 1 | Access; Inactive users | 2 | |
| Software; Stat/Math Applications; SPSS | 1 | TSC; Troubleshoot; Hardware | 2 | |
| Software; UD Thesis; MS Word | 1 | E-Mail; Outlook; Student | 2 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Access; Activate; UNIX; Student | 2 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Security; Virus; How to use software | 2 | |
| TSC; Ethernet; New Setup | 3 | Software; Presentation/Desktop Publish.; Other | 1 | |
| TSC; Ethernet; Repair | 4 | Software; Word Processing/Editors; Word Perfect | 1 | |
| TSC; PPP; Repair | 4 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| TSC; Special Request | 5 | E-Mail; Messenger; General (how to use) | 1 | |
| TSC; Troubleshoot; Boot Problems | 8 | Software; UD Thesis; MS Word | 1 | |
| TSC; Troubleshoot; Hardware | 2 | E-Mail; MAC OS X; Student | 1 | |
| TSC; Troubleshoot; Operating System | 17 | Software; Stat/Math Applications; SPSS | 1 | |
| TSC; Troubleshoot; Software | 9 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| TSC; Virus Repair | 15 | Desktop Systems; Maintenance; Faculty/Staff | 1 | |
| Using Unix; Other | 3 | Software; Spreadsheets; Excel | 1 | |
| Voice Mail; General Questions | 1 | E-Mail; Pine; How To Use | 1 | |
| Web (WWW); Browsers; Student | 3 | Voice Mail; General Questions | 1 | |
| Web (WWW); Web Pages; Student | 4 | Connection; Ethernet; Faculty/Staff | 1 | |
| Web (WWW); Web Proxy | 3 | File Management; UNIX | 1 | |
| Grand Total | 525 | Grand Total | 525 | |