| IT Help Center - November 2003 | ||||
| Faculty / Staff Problems | Faculty / Staff Problems - sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 2 | Desktop Systems; Use; Faculty/Staff | 68 | |
| Access; Disk quota increase | 1 | Connection; PPP; Faculty/Staff | 26 | |
| Access; Inactive users | 2 | Security; Virus; Has Virus; Faculty/Staff | 25 | |
| Access; Out of funds | 1 | E-Mail; Messenger; General (how to use) | 22 | |
| Access; Passwords; MVS | 7 | Connection; Ethernet; Faculty/Staff | 21 | |
| Access; Passwords; Other | 1 | E-Mail; Other | 19 | |
| Access; Passwords; Unix | 9 | Other | 13 | |
| Access; PINS; Student | 1 | Desktop Systems; Setup | 13 | |
| Access; Username | 4 | Web (WWW); Web Pages; Faculty/Staff | 12 | |
| Administrative Systems; FIS; General Accounting | 1 | Security; Other | 12 | |
| Administrative Systems; FIS; Purchasing | 1 | Security; Hacking | 12 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Printing; RJE | 11 | |
| Administrative Systems; Web; Portal | 1 | Security; Virus; General Questions | 10 | |
| Administrative Systems; Web; Web Forms | 7 | E-Mail; Outlook Express; Faculty/Staff | 10 | |
| Connection; Duplicate IP | 1 | Printing; Local; Faculty/Staff | 9 | |
| Connection; Ethernet; Faculty/Staff | 21 | Access; Passwords; Unix | 9 | |
| Connection; Ethernet; Student; Troubleshoot | 4 | Service Interruption; Central System Problem | 8 | |
| Connection; ISP; Faculty/Staff | 1 | Security; Virus; Has Virus; Student | 8 | |
| Connection; PPP; Faculty/Staff | 26 | Security; Spam | 8 | |
| Connection; Software; FTP | 2 | E-Mail; Outlook; Faculty/Staff | 8 | |
| Connection; Software; Telnet | 1 | Voice Mail; General Questions | 7 | |
| DCWO | 2 | TSC; Special Request | 7 | |
| Desktop Systems; Maintenance; Faculty/Staff | 1 | Access; Passwords; MVS | 7 | |
| Desktop Systems; Maintenance; Student | 1 | Administrative Systems; Web; Web Forms | 7 | |
| Desktop Systems; Setup | 13 | TSC; PPP; New Setup | 6 | |
| Desktop Systems; Use; Faculty/Staff | 68 | Software; Word Processing/Editors; MS Word | 6 | |
| Desktop Systems; Use; Students | 1 | Using Unix; Command syntax | 5 | |
| Documentation | 4 | TSC; Troubleshoot; Software | 5 | |
| E-Mail; General; INBOX recover | 3 | TSC; Troubleshoot; Operating System | 5 | |
| E-Mail; General; INBOX too large | 5 | TSC; Troubleshoot; Boot Problems | 5 | |
| E-Mail; General; Mail lists | 5 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; General; Vacation message | 2 | E-Mail; General; Mail lists | 5 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | Security; Virus; How to use software | 5 | |
| E-Mail; Messenger; Address books | 3 | Security; Bandwidth | 5 | |
| E-Mail; Messenger; Delete messages | 4 | Learning; WebCT; Other | 5 | |
| E-Mail; Messenger; General (how to use) | 22 | Access; Username | 4 | |
| E-Mail; Messenger; Preferences | 3 | Web (WWW); Browsers; Faculty/Staff | 4 | |
| E-Mail; Other | 19 | Documentation | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 10 | TSC; PPP; Repair | 4 | |
| E-Mail; Outlook Express; Students | 1 | Service Interruption; Departmental Server | 4 | |
| E-Mail; Outlook; Faculty/Staff | 8 | Connection; Ethernet; Student; Troubleshoot | 4 | |
| E-Mail; Pine; How To Use | 3 | E-Mail; Messenger; Delete messages | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | File Management; Disk Quota | 4 | |
| EZFORMS; Change of Major/Minor | 1 | E-Mail; Messenger; Preferences | 3 | |
| EZFORMS; Class Roster Request | 1 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | |
| EZFORMS; Request for Leave | 1 | TSC; Virus Repair | 3 | |
| File Management; Disk Quota | 4 | E-Mail; General; INBOX recover | 3 | |
| File Management; UNIX | 3 | Telephone; General; Telephone Services | 3 | |
| HR; Other | 2 | File Management; UNIX | 3 | |
| LAN; Faculty/Staff | 2 | Software; Stat/Math Applications; SAS | 3 | |
| Learning; WebCT; Other | 5 | Software; Remedy; Access | 3 | |
| Other | 13 | E-Mail; Pine; How To Use | 3 | |
| Peoplesoft Financials; Logon | 1 | Software; Other | 3 | |
| Peoplesoft Financials; Using the System | 1 | E-Mail; Messenger; Address books | 3 | |
| Printing; Local; Faculty/Staff | 9 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Printing; RJE | 11 | TSC; Troubleshoot; Hardware | 2 | |
| Printing; VendPrint | 1 | E-Mail; General; Vacation message | 2 | |
| Security; Bandwidth | 5 | DCWO | 2 | |
| Security; Hacking | 12 | HR; Other | 2 | |
| Security; Other | 12 | Software; Word Processing/Editors; Word Perfect | 2 | |
| Security; Spam | 8 | Access; Activate; UNIX; Faculty/Staff | 2 | |
| Security; Virus; General Questions | 10 | Software; UD Thesis; MS Word | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 25 | LAN; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Student | 8 | Access; Inactive users | 2 | |
| Security; Virus; How to use software | 5 | Software; Remedy; Changes | 2 | |
| Security; Virus; Needs software | 1 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Service Interruption; Central System Outage | 1 | Software; Presentation/Desktop Publish.; Dreamweaver | 2 | |
| Service Interruption; Central System Problem | 8 | Connection; Software; FTP | 2 | |
| Service Interruption; Departmental Server | 4 | Web (WWW); Web Proxy | 1 | |
| Software; Database; Access | 1 | E-Mail; Outlook Express; Students | 1 | |
| Software; Other | 3 | Software; Database; Access | 1 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 2 | Peoplesoft Financials; Logon | 1 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Service Interruption; Central System Outage | 1 | |
| Software; Remedy; Access | 3 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Software; Remedy; Changes | 2 | Desktop Systems; Maintenance; Faculty/Staff | 1 | |
| Software; Spreadsheets; Excel | 1 | Security; Virus; Needs software | 1 | |
| Software; Stat/Math Applications; Minitab | 1 | Software; Spreadsheets; Excel | 1 | |
| Software; Stat/Math Applications; SAS | 3 | Software; Stat/Math Applications; Minitab | 1 | |
| Software; UD Thesis; MS Word | 2 | Connection; ISP; Faculty/Staff | 1 | |
| Software; Word Processing/Editors; MS Word | 6 | Administrative Systems; Web; Portal | 1 | |
| Software; Word Processing/Editors; Word Perfect | 2 | Access; Disk quota increase | 1 | |
| Telephone; General; Telephone Services | 3 | Administrative Systems; FIS; General Accounting | 1 | |
| Telephone; General; TSC calls | 1 | Administrative Systems; FIS; Purchasing | 1 | |
| Telephone; Voice Applications | 1 | Telephone; General; TSC calls | 1 | |
| TSC; Ethernet; New Setup | 1 | Telephone; Voice Applications | 1 | |
| TSC; PPP; New Setup | 6 | TSC; Ethernet; New Setup | 1 | |
| TSC; PPP; Repair | 4 | Access; PINS; Student | 1 | |
| TSC; Special Request | 7 | Desktop Systems; Maintenance; Student | 1 | |
| TSC; Troubleshoot; Boot Problems | 5 | Peoplesoft Financials; Using the System | 1 | |
| TSC; Troubleshoot; Hardware | 2 | Printing; VendPrint | 1 | |
| TSC; Troubleshoot; Operating System | 5 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| TSC; Troubleshoot; Software | 5 | Connection; Duplicate IP | 1 | |
| TSC; Virus Repair | 3 | Access; Passwords; Other | 1 | |
| Using Unix; Command syntax | 5 | EZFORMS; Request for Leave | 1 | |
| Using Unix; Other | 1 | Desktop Systems; Use; Students | 1 | |
| Voice Mail; General Questions | 7 | Using Unix; Other | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 3 | Connection; Software; Telnet | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 4 | EZFORMS; Class Roster Request | 1 | |
| Web (WWW); Browsers; Student | 1 | EZFORMS; Change of Major/Minor | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 12 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Pages; Student | 1 | Access; Out of funds | 1 | |
| Web (WWW); Web Proxy | 1 | Web (WWW); Web Pages; Student | 1 | |
| Grand Total | 536 | Grand Total | 536 |