Remedy Statistics

December 2003

New Trouble Tickets 814 New NSRs 233 Hits on Help Center Home Page 7,632 Total calls to 831-6000 1,401

Individual Reports Student Problems: ( by college class) ( by problem type) Faculty/Staff Problems: ( by department) ( by problem type) Top Problem Types All Problem Types Top User Classifications Tickets Handled by IT group IT Documentation - webpage hits

Trend Analysis (by month) ( by semester)

Timeframe	New Trouble Tickets	New NSRs	Hits on HC Home Page	Total Calls to x6000
Sept-03 Sept-02    AC YTD Prior AC YTD	3,172 3,720 3,172 3,720	655 687 655 687	15,756 13,591 15,756 13,591	5,881 4,733 5,881 4,733
Oct-03 Oct-02    AC YTD Prior AC YTD	1,688 1,567 4,860 5,287	338 343 993 1,030	9,621 7,344 25,377 20,935	2,889 2,892 8,770 7,625
Nov-03 Nov-02    AC YTD Prior AC YTD	1,105 1,189 5,965 6,476	224 203 1,237 1,223	8,409 6,315 33,786 27,250	2,292 1,747 11,062 9,372
Dec-03 Dec-02    AC YTD Prior AC YTD	814 712 6,779 7,188	233 178 1,470 1,411	7,632 5,285 41,418 32,535	1,401 1,408 12,463 10,780

Archived Statistics - 2002/2003