| IT Help Center - December 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 6 | Security; Virus; Has Virus; Student | 76 | |
| Access; Activate; UNIX; Student | 8 | Desktop Systems; Use; Faculty/Staff | 55 | |
| Access; Inactive users | 4 | Desktop Systems; Use; Students | 49 | |
| Access; Passwords; MVS | 9 | Connection; Ethernet; Student; Troubleshoot | 48 | |
| Access; Passwords; Unix | 13 | Security; Bandwidth | 30 | |
| Access; PINS; Faculty/Staff | 2 | TSC; Virus Repair | 29 | |
| Access; PINS; Student | 1 | E-Mail; Messenger; General (how to use) | 28 | |
| Access; Username | 2 | E-Mail; Other | 25 | |
| Administrative Systems; SIS; Graduate Admissions | 1 | Other | 23 | |
| Administrative Systems; SIS; SIS+ | 2 | Security; Copyright | 21 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Connection; PPP; Faculty/Staff | 19 | |
| Administrative Systems; Web; Credit Card | 1 | Learning; WebCT; Other | 18 | |
| Administrative Systems; Web; Web Forms | 12 | Security; Virus; Has Virus; Faculty/Staff | 16 | |
| Connection; Ethernet; Faculty/Staff | 7 | E-Mail; Outlook Express; Faculty/Staff | 15 | |
| Connection; Ethernet; Student; Troubleshoot | 48 | Web (WWW); Web Pages; Faculty/Staff | 14 | |
| Connection; ISP; Faculty/Staff | 2 | Security; Hacking | 14 | |
| Connection; ISP; Student | 2 | TSC; Troubleshoot; Operating System | 13 | |
| Connection; PPP; Faculty/Staff | 19 | Access; Passwords; Unix | 13 | |
| Connection; PPP; Student | 6 | TSC; Troubleshoot; Software | 12 | |
| Connection; Software; FTP | 2 | TSC; Troubleshoot; Boot Problems | 12 | |
| Connection; Software; WSFTP | 1 | Administrative Systems; Web; Web Forms | 12 | |
| Connection; Wireless; Faculty/Staff | 2 | Security; Spam | 11 | |
| Connection; Wireless; Student | 1 | Access; Passwords; MVS | 9 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | Printing; RJE | 9 | |
| Desktop Systems; Setup | 7 | TSC; Special Request | 8 | |
| Desktop Systems; TSC; Pre-purchase | 3 | Software; Word Processing/Editors; MS Word | 8 | |
| Desktop Systems; Use; Faculty/Staff | 55 | Access; Activate; UNIX; Student | 8 | |
| Desktop Systems; Use; Students | 49 | Voice Mail; General Questions | 7 | |
| Documentation | 1 | Using Unix; Other | 7 | |
| E-Mail; General; Forward command | 2 | Desktop Systems; Setup | 7 | |
| E-Mail; General; INBOX corrupted | 1 | Telephone; General; Telephone Services | 7 | |
| E-Mail; General; INBOX recover | 2 | Security; Virus; General Questions | 7 | |
| E-Mail; General; INBOX too large | 5 | Security; Other | 7 | |
| E-Mail; General; Mail lists | 1 | E-Mail; Outlook; Faculty/Staff | 7 | |
| E-Mail; General; Vacation message | 6 | Connection; Ethernet; Faculty/Staff | 7 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | Connection; PPP; Student | 6 | |
| E-Mail; MAC OS X; Student | 2 | Telephone; General; Information (x2000) | 6 | |
| E-Mail; Messenger; Delete messages | 2 | Access; Activate; UNIX; Faculty/Staff | 6 | |
| E-Mail; Messenger; General (how to use) | 28 | File Management; Disk Quota | 6 | |
| E-Mail; Messenger; Preferences | 1 | E-Mail; General; Vacation message | 6 | |
| E-Mail; Other | 25 | Web (WWW); Web Proxy | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 15 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; Outlook Express; Students | 5 | Printing; Local; Faculty/Staff | 5 | |
| E-Mail; Outlook; Faculty/Staff | 7 | E-Mail; Outlook Express; Students | 5 | |
| E-Mail; Outlook; Student | 1 | File Management; UNIX | 5 | |
| E-Mail; Pine; Attachments | 1 | Web (WWW); Browsers; Faculty/Staff | 4 | |
| E-Mail; Pine; How To Use | 2 | Access; Inactive users | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | TSC; Troubleshoot; Hardware | 4 | |
| EZFORMS; Bi-Weekly Time Report | 1 | TSC; Ethernet; Repair | 4 | |
| EZFORMS; FAI (Request for Services) | 2 | Web (WWW); Browsers; Student | 3 | |
| EZFORMS; JVs | 2 | Using Unix; Command syntax | 3 | |
| EZFORMS; Purchase Requisition | 1 | Desktop Systems; TSC; Pre-purchase | 3 | |
| File Management; Disk Quota | 6 | Software; Presentation/Desktop Publish.; Powerpoint | 3 | |
| File Management; UNIX | 5 | Service Interruption; Central System Problem | 3 | |
| Instructional Technology; Multimedia | 2 | Peoplesoft Financials; Using the System | 3 | |
| Learning; User Services, self-paced mods | 1 | Access; Username | 2 | |
| Learning; WebCT; Login | 1 | Web (WWW); Web Pages; Student | 2 | |
| Learning; WebCT; Other | 18 | EZFORMS; FAI (Request for Services) | 2 | |
| Other | 23 | E-Mail; Pine; How To Use | 2 | |
| Peoplesoft Financials; Logon | 1 | EZFORMS; JVs | 2 | |
| Peoplesoft Financials; Other | 1 | Access; PINS; Faculty/Staff | 2 | |
| Peoplesoft Financials; Using the System | 3 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Printing; Local; Faculty/Staff | 5 | Instructional Technology; Multimedia | 2 | |
| Printing; RJE | 9 | Connection; ISP; Student | 2 | |
| Printing; Unix; Color/Poster | 1 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Security; Bandwidth | 30 | Connection; Software; FTP | 2 | |
| Security; Copyright | 21 | E-Mail; General; Forward command | 2 | |
| Security; Hacking | 14 | Administrative Systems; SIS; SIS+ | 2 | |
| Security; Other | 7 | Connection; ISP; Faculty/Staff | 2 | |
| Security; Spam | 11 | TSC; PPP; Repair | 2 | |
| Security; Virus; General Questions | 7 | Connection; Wireless; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 16 | E-Mail; General; INBOX recover | 2 | |
| Security; Virus; Has Virus; Student | 76 | E-Mail; MAC OS X; Student | 2 | |
| Security; Virus; Needs software | 1 | E-Mail; Messenger; Delete messages | 2 | |
| Service Interruption; Central System Problem | 3 | Software; UD Thesis; MS Word | 2 | |
| Software; Database; Other | 2 | Software; Spreadsheets; Excel | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 2 | Software; Database; Other | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 3 | Software; Presentation/Desktop Publish.; Dreamweaver | 2 | |
| Software; Programming Languages | 1 | Learning; User Services, self-paced mods | 1 | |
| Software; Spreadsheets; Excel | 2 | Software; Programming Languages | 1 | |
| Software; Spreadsheets; Lotus | 1 | Access; PINS; Student | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Software; Spreadsheets; Lotus | 1 | |
| Software; Stat/Math Applications; SAS | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; SAS | 1 | |
| Software; Word Processing/Editors; MS Word | 8 | E-Mail; Outlook; Student | 1 | |
| Telephone; General; Information (x2000) | 6 | EZFORMS; Purchase Requisition | 1 | |
| Telephone; General; Telephone Services | 7 | Security; Virus; Needs software | 1 | |
| Telephone; General; TSC calls | 1 | E-Mail; General; INBOX corrupted | 1 | |
| Test Scoring, Freq. Scanning | 1 | Telephone; General; TSC calls | 1 | |
| TSC; Ethernet; Repair | 4 | Test Scoring, Freq. Scanning | 1 | |
| TSC; PPP; New Setup | 1 | EZFORMS; Bi-Weekly Time Report | 1 | |
| TSC; PPP; Repair | 2 | TSC; PPP; New Setup | 1 | |
| TSC; Special Request | 8 | Connection; Software; WSFTP | 1 | |
| TSC; Troubleshoot; Boot Problems | 12 | E-Mail; Messenger; Preferences | 1 | |
| TSC; Troubleshoot; Hardware | 4 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| TSC; Troubleshoot; Operating System | 13 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| TSC; Troubleshoot; Software | 12 | Printing; Unix; Color/Poster | 1 | |
| TSC; Virus Repair | 29 | E-Mail; General; Mail lists | 1 | |
| Using Unix; Command syntax | 3 | Peoplesoft Financials; Other | 1 | |
| Using Unix; Other | 7 | Peoplesoft Financials; Logon | 1 | |
| Voice Mail; General Questions | 7 | Documentation | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 4 | Administrative Systems; SIS; Graduate Admissions | 1 | |
| Web (WWW); Browsers; Student | 3 | E-Mail; Pine; Attachments | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 14 | Administrative Systems; Web; Credit Card | 1 | |
| Web (WWW); Web Pages; Student | 2 | Connection; Wireless; Student | 1 | |
| Web (WWW); Web Proxy | 5 | Learning; WebCT; Login | 1 | |
| Grand Total | 814 | Grand Total | 814 | |