IT Help Center - December 2003
Student Problems			Student Problems sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; UNIX; Student	8		Security; Virus; Has Virus; Student	72
Access; Inactive users	4		Desktop Systems; Use; Students	46
Access; Passwords; MVS	1		Connection; Ethernet; Student; Troubleshoot	45
Access; Passwords; Unix	8		TSC; Virus Repair	25
Access; PINS; Student	1		Security; Copyright	20
Access; Username	1		Security; Bandwidth	20
Connection; Ethernet; Student; Troubleshoot	45		TSC; Troubleshoot; Boot Problems	11
Connection; ISP; Student	2		TSC; Troubleshoot; Operating System	9
Connection; PPP; Faculty/Staff	1		Access; Passwords; Unix	8
Connection; PPP; Student	3		TSC; Troubleshoot; Software	8
Connection; Software; FTP	2		Access; Activate; UNIX; Student	8
Desktop Systems; Use; Faculty/Staff	2		Other	7
Desktop Systems; Use; Students	46		E-Mail; Other	7
E-Mail; General; Forward command	1		Security; Hacking	5
E-Mail; MAC OS X; Student	2		E-Mail; Outlook Express; Students	5
E-Mail; Messenger; Delete messages	1		Web (WWW); Web Proxy	4
E-Mail; Other	7		TSC; Ethernet; Repair	4
E-Mail; Outlook Express; Faculty/Staff	2		Access; Inactive users	4
E-Mail; Outlook Express; Students	5		Learning; WebCT; Other	4
E-Mail; Outlook; Student	1		Web (WWW); Browsers; Student	3
E-Mail; Pine; How To Use	1		Connection; PPP; Student	3
File Management; UNIX	1		Using Unix; Other	2
Learning; WebCT; Login	1		Connection; ISP; Student	2
Learning; WebCT; Other	4		TSC; Troubleshoot; Hardware	2
Other	7		E-Mail; MAC OS X; Student	2
Security; Bandwidth	20		Desktop Systems; Use; Faculty/Staff	2
Security; Copyright	20		TSC; Special Request	2
Security; Hacking	5		E-Mail; Outlook Express; Faculty/Staff	2
Security; Other	2		Connection; Software; FTP	2
Security; Spam	2		Security; Other	2
Security; Virus; General Questions	1		Security; Spam	2
Security; Virus; Has Virus; Student	72		E-Mail; Messenger; Delete messages	1
Security; Virus; Needs software	1		Security; Virus; General Questions	1
Software; Presentation/Desktop Publish.; Powerpoint	1		Security; Virus; Needs software	1
Software; Word Processing/Editors; MS Word	1		Software; Presentation/Desktop Publish.; Powerpoint	1
Telephone; General; Information (x2000)	1		Software; Word Processing/Editors; MS Word	1
TSC; Ethernet; Repair	4		Telephone; General; Information (x2000)	1
TSC; Special Request	2		E-Mail; General; Forward command	1
TSC; Troubleshoot; Boot Problems	11		Access; PINS; Student	1
TSC; Troubleshoot; Hardware	2		Access; Passwords; MVS	1
TSC; Troubleshoot; Operating System	9		Access; Username	1
TSC; Troubleshoot; Software	8		Learning; WebCT; Login	1
TSC; Virus Repair	25		E-Mail; Pine; How To Use	1
Using Unix; Other	2		Connection; PPP; Faculty/Staff	1
Voice Mail; General Questions	1		File Management; UNIX	1
Web (WWW); Browsers; Student	3		Voice Mail; General Questions	1
Web (WWW); Web Pages; Student	1		E-Mail; Outlook; Student	1
Web (WWW); Web Proxy	4		Web (WWW); Web Pages; Student	1
Grand Total	355		Grand Total	355