| IT Help Center - December 2003 | ||||
| Faculty / Staff Problems | Faculty / Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Faculty/Staff | 5 | Desktop Systems; Use; Faculty/Staff | 50 | |
| Access; Passwords; MVS | 8 | E-Mail; Messenger; General (how to use) | 24 | |
| Access; Passwords; Unix | 3 | E-Mail; Other | 17 | |
| Access; PINS; Faculty/Staff | 2 | Security; Virus; Has Virus; Faculty/Staff | 15 | |
| Administrative Systems; SIS; Graduate Admissions | 1 | Learning; WebCT; Other | 14 | |
| Administrative Systems; SIS; SIS+ | 1 | Web (WWW); Web Pages; Faculty/Staff | 13 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Other | 13 | |
| Administrative Systems; Web; Credit Card | 1 | Administrative Systems; Web; Web Forms | 12 | |
| Administrative Systems; Web; Web Forms | 12 | E-Mail; Outlook Express; Faculty/Staff | 11 | |
| Connection; Ethernet; Faculty/Staff | 7 | Connection; PPP; Faculty/Staff | 11 | |
| Connection; Ethernet; Student; Troubleshoot | 3 | Security; Bandwidth | 10 | |
| Connection; ISP; Faculty/Staff | 2 | Printing; RJE | 9 | |
| Connection; PPP; Faculty/Staff | 11 | Security; Hacking | 8 | |
| Connection; Software; WSFTP | 1 | Access; Passwords; MVS | 8 | |
| Connection; Wireless; Faculty/Staff | 2 | Telephone; General; Telephone Services | 7 | |
| Connection; Wireless; Student | 1 | Security; Spam | 7 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | Connection; Ethernet; Faculty/Staff | 7 | |
| Desktop Systems; Setup | 7 | E-Mail; Outlook; Faculty/Staff | 7 | |
| Desktop Systems; TSC; Pre-purchase | 3 | Desktop Systems; Setup | 7 | |
| Desktop Systems; Use; Faculty/Staff | 50 | Voice Mail; General Questions | 6 | |
| Desktop Systems; Use; Students | 1 | TSC; Special Request | 6 | |
| Documentation | 1 | Software; Word Processing/Editors; MS Word | 6 | |
| E-Mail; General; Forward command | 1 | File Management; Disk Quota | 6 | |
| E-Mail; General; INBOX corrupted | 1 | E-Mail; General; Vacation message | 6 | |
| E-Mail; General; INBOX recover | 2 | Access; Activate; UNIX; Faculty/Staff | 5 | |
| E-Mail; General; INBOX too large | 5 | Security; Virus; General Questions | 5 | |
| E-Mail; General; Mail lists | 1 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; General; Vacation message | 6 | Printing; Local; Faculty/Staff | 5 | |
| E-Mail; MAC OS X; Faculty/Staff | 2 | Web (WWW); Browsers; Faculty/Staff | 4 | |
| E-Mail; Messenger; Delete messages | 1 | Using Unix; Other | 4 | |
| E-Mail; Messenger; General (how to use) | 24 | TSC; Virus Repair | 4 | |
| E-Mail; Messenger; Preferences | 1 | TSC; Troubleshoot; Software | 4 | |
| E-Mail; Other | 17 | TSC; Troubleshoot; Operating System | 4 | |
| E-Mail; Outlook Express; Faculty/Staff | 11 | Security; Virus; Has Virus; Student | 4 | |
| E-Mail; Outlook; Faculty/Staff | 7 | Security; Other | 4 | |
| E-Mail; Pine; How To Use | 1 | Using Unix; Command syntax | 3 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Access; Passwords; Unix | 3 | |
| EZFORMS; Bi-Weekly Time Report | 1 | Service Interruption; Central System Problem | 3 | |
| EZFORMS; FAI (Request for Services) | 2 | Desktop Systems; TSC; Pre-purchase | 3 | |
| EZFORMS; JVs | 2 | Connection; Ethernet; Student; Troubleshoot | 3 | |
| EZFORMS; Purchase Requisition | 1 | Peoplesoft Financials; Using the System | 3 | |
| File Management; Disk Quota | 6 | File Management; UNIX | 3 | |
| File Management; UNIX | 3 | E-Mail; MAC OS X; Faculty/Staff | 2 | |
| Instructional Technology; Multimedia | 2 | E-Mail; General; INBOX recover | 2 | |
| Learning; User Services, self-paced mods | 1 | Instructional Technology; Multimedia | 2 | |
| Learning; WebCT; Other | 14 | TSC; Troubleshoot; Hardware | 2 | |
| Other | 13 | TSC; PPP; Repair | 2 | |
| Peoplesoft Financials; Logon | 1 | Connection; Wireless; Faculty/Staff | 2 | |
| Peoplesoft Financials; Other | 1 | Telephone; General; Information (x2000) | 2 | |
| Peoplesoft Financials; Using the System | 3 | Software; UD Thesis; MS Word | 2 | |
| Printing; Local; Faculty/Staff | 5 | Software; Spreadsheets; Excel | 2 | |
| Printing; RJE | 9 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| Printing; Unix; Color/Poster | 1 | Connection; ISP; Faculty/Staff | 2 | |
| Security; Bandwidth | 10 | Software; Presentation/Desktop Publish.; Dreamweaver | 2 | |
| Security; Copyright | 1 | EZFORMS; JVs | 2 | |
| Security; Hacking | 8 | Software; Database; Other | 2 | |
| Security; Other | 4 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Security; Spam | 7 | EZFORMS; FAI (Request for Services) | 2 | |
| Security; Virus; General Questions | 5 | Access; PINS; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 15 | Web (WWW); Web Proxy | 1 | |
| Security; Virus; Has Virus; Student | 4 | E-Mail; General; Mail lists | 1 | |
| Service Interruption; Central System Problem | 3 | Administrative Systems; Web; Credit Card | 1 | |
| Software; Database; Other | 2 | EZFORMS; Bi-Weekly Time Report | 1 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 2 | Connection; Wireless; Student | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | Security; Copyright | 1 | |
| Software; Programming Languages | 1 | Printing; Unix; Color/Poster | 1 | |
| Software; Spreadsheets; Excel | 2 | Software; Programming Languages | 1 | |
| Software; Spreadsheets; Lotus | 1 | E-Mail; General; INBOX corrupted | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Software; Spreadsheets; Lotus | 1 | |
| Software; Stat/Math Applications; SAS | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; SAS | 1 | |
| Software; Word Processing/Editors; MS Word | 6 | EZFORMS; Purchase Requisition | 1 | |
| Telephone; General; Information (x2000) | 2 | Documentation | 1 | |
| Telephone; General; Telephone Services | 7 | Peoplesoft Financials; Other | 1 | |
| Telephone; General; TSC calls | 1 | Peoplesoft Financials; Logon | 1 | |
| Test Scoring, Freq. Scanning | 1 | Telephone; General; TSC calls | 1 | |
| TSC; PPP; New Setup | 1 | Test Scoring, Freq. Scanning | 1 | |
| TSC; PPP; Repair | 2 | TSC; PPP; New Setup | 1 | |
| TSC; Special Request | 6 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| TSC; Troubleshoot; Boot Problems | 1 | Desktop Systems; Use; Students | 1 | |
| TSC; Troubleshoot; Hardware | 2 | TSC; Troubleshoot; Boot Problems | 1 | |
| TSC; Troubleshoot; Operating System | 4 | Administrative Systems; SIS; Graduate Admissions | 1 | |
| TSC; Troubleshoot; Software | 4 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| TSC; Virus Repair | 4 | E-Mail; Messenger; Preferences | 1 | |
| Using Unix; Command syntax | 3 | Connection; Software; WSFTP | 1 | |
| Using Unix; Other | 4 | E-Mail; Pine; How To Use | 1 | |
| Voice Mail; General Questions | 6 | E-Mail; Messenger; Delete messages | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 4 | Learning; User Services, self-paced mods | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 13 | E-Mail; General; Forward command | 1 | |
| Web (WWW); Web Pages; Student | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Web Proxy | 1 | Web (WWW); Web Pages; Student | 1 | |
| Grand Total | 415 | Grand Total | 415 |