Remedy Statistics

August 2003 Statistics

Category	Total
New Trouble Tickets	2,082
New NSRs	504
Hits on Help Center Home Page	11,879
Total calls to 831-6000	3,827

Individual August Reports

Student Problems: ( by college class) ( by problem type)
Faculty/Staff Problems: ( by department) ( by problem type)
Top Problem Types
All Problem Types
Top User Classifications
Tickets Handled by IT group
IT Documentation - webpage hits

Overall Statistics - Current and Prior Academic Year (by month) (by semester)
Archived Statistics - 2002/2003

IT Help Center
Questions or Comments
University of Delaware Home Page

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