| IT Help Center - August 2003 | ||||
| All Reported Problems | All Reported Problems | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Security; Hacking | 617 | |
| Access; Activate; UNIX; Faculty/Staff | 11 | Desktop Systems; Use; Faculty/Staff | 131 | |
| Access; Activate; UNIX; Student | 31 | Connection; Ethernet; Student; MoveIn | 106 | |
| Access; Inactive users | 5 | Connection; Ethernet; Student; Troubleshoot | 98 | |
| Access; Passwords; MVS | 7 | TSC; Virus Repair | 62 | |
| Access; Passwords; Unix | 20 | E-Mail; Other | 53 | |
| Access; PINS; Faculty/Staff | 7 | Desktop Systems; Use; Students | 53 | |
| Access; PINS; Student | 26 | Other | 52 | |
| Access; Register username | 1 | Security; Virus; Has Virus; Faculty/Staff | 40 | |
| Access; UD#1 Card | 1 | Learning; WebCT; Other | 39 | |
| Access; Username | 13 | Connection; PPP; Student | 33 | |
| Administrative Systems; FIS; Accounts Payable | 1 | Access; Activate; UNIX; Student | 31 | |
| Administrative Systems; FIS; General Accounting | 2 | Security; Other | 30 | |
| Administrative Systems; Web; Web Forms | 6 | Desktop Systems; Setup | 30 | |
| Connection; Duplicate IP | 2 | E-Mail; Messenger; General (how to use) | 28 | |
| Connection; Ethernet; Faculty/Staff | 19 | Connection; PPP; Faculty/Staff | 27 | |
| Connection; Ethernet; Student; MoveIn | 106 | Software; Word Processing/Editors; MS Word | 26 | |
| Connection; Ethernet; Student; Troubleshoot | 98 | Access; PINS; Student | 26 | |
| Connection; ISP; Faculty/Staff | 3 | Web (WWW); Web Pages; Faculty/Staff | 21 | |
| Connection; ISP; Student | 5 | TSC; Troubleshoot; Software | 20 | |
| Connection; Parent | 1 | Access; Passwords; Unix | 20 | |
| Connection; PPP; Faculty/Staff | 27 | Connection; Ethernet; Faculty/Staff | 19 | |
| Connection; PPP; Student | 33 | TSC; PPP; New Setup | 18 | |
| Connection; Software; FTP | 1 | Web (WWW); Web Proxy | 17 | |
| Connection; Software; Other | 5 | Desktop Systems; TSC; Pre-purchase | 17 | |
| Connection; Software; Telnet | 2 | Security; Virus; Needs software | 16 | |
| Connection; Wireless; Faculty/Staff | 2 | Security; Spam | 14 | |
| Connection; Wireless; Student | 2 | TSC; Troubleshoot; Operating System | 13 | |
| DCWO | 2 | Access; Username | 13 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Printing; Local; Faculty/Staff | 13 | |
| Desktop Systems; Maintenance; Student | 1 | E-Mail; General; Mail lists | 13 | |
| Desktop Systems; Setup | 30 | TSC; Troubleshoot; Hardware | 12 | |
| Desktop Systems; TSC; Pre-purchase | 17 | TSC; PPP; Repair | 12 | |
| Desktop Systems; Use; Faculty/Staff | 131 | E-Mail; Messenger; Preferences | 12 | |
| Desktop Systems; Use; Students | 53 | TSC; Special Request | 11 | |
| Documentation | 3 | TSC; Ethernet; New Setup | 11 | |
| E-Mail; General; Backup | 1 | Security; Virus; How to use software | 11 | |
| E-Mail; General; Forward command | 8 | Learning; WebCT; Login | 11 | |
| E-Mail; General; INBOX recover | 1 | E-Mail; Outlook; Faculty/Staff | 11 | |
| E-Mail; General; INBOX too large | 2 | Access; Activate; UNIX; Faculty/Staff | 11 | |
| E-Mail; General; Mail lists | 13 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| E-Mail; General; Vacation message | 10 | Security; Bandwidth | 10 | |
| E-Mail; MAC OS X; Student | 1 | E-Mail; General; Vacation message | 10 | |
| E-Mail; Messenger; Address books | 2 | E-Mail; Outlook Express; Faculty/Staff | 10 | |
| E-Mail; Messenger; Compact folders | 1 | Voice Mail; General Questions | 9 | |
| E-Mail; Messenger; General (how to use) | 28 | E-Mail; General; Forward command | 8 | |
| E-Mail; Messenger; Preferences | 12 | E-Mail; Outlook Express; Students | 8 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 7 | |
| E-Mail; Other | 53 | Access; Passwords; MVS | 7 | |
| E-Mail; Outlook Express; Faculty/Staff | 10 | Access; PINS; Faculty/Staff | 7 | |
| E-Mail; Outlook Express; Students | 8 | Software; Spreadsheets; Excel | 7 | |
| E-Mail; Outlook; Faculty/Staff | 11 | Service Interruption; Central System Problem | 7 | |
| E-Mail; Outlook; Student | 5 | Security; Virus; Has Virus; Student | 7 | |
| E-Mail; Pine; How To Use | 5 | Printing; RJE | 7 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Using Unix; Command syntax | 6 | |
| EZFORMS; Class Roster Request | 1 | Administrative Systems; Web; Web Forms | 6 | |
| EZFORMS; FAI (Request for Services) | 1 | TSC; Troubleshoot; Boot Problems | 6 | |
| EZFORMS; General | 1 | Software; Remedy; Access | 6 | |
| EZFORMS; JVs | 2 | Security; Copyright | 6 | |
| EZFORMS; Sabbatical Leave Request | 1 | File Management; Disk Quota | 6 | |
| File Management; Disk Quota | 6 | Connection; ISP; Student | 5 | |
| File Management; UNIX | 2 | Connection; Software; Other | 5 | |
| HR; Other | 1 | Telephone; General; Telephone Services | 5 | |
| Instructional Technology; Multimedia | 1 | Software; Remedy; Changes | 5 | |
| Learning; WebCT; Login | 11 | Service Interruption; Departmental Server | 5 | |
| Learning; WebCT; Other | 39 | E-Mail; Outlook; Student | 5 | |
| Other | 52 | E-Mail; Pine; How To Use | 5 | |
| Peoplesoft Financials; Logon | 1 | Access; Inactive users | 5 | |
| Peoplesoft Financials; Other | 2 | Software; Database; Access | 4 | |
| Peoplesoft Financials; Using the System | 3 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| Printing; Local; Faculty/Staff | 13 | Connection; ISP; Faculty/Staff | 3 | |
| Printing; Local; Student | 2 | Peoplesoft Financials; Using the System | 3 | |
| Printing; RJE | 7 | Voice Mail; Resets/Reinitialize; Student | 3 | |
| Printing; Unix; Queue | 1 | Using Unix; Other | 3 | |
| Security; Bandwidth | 10 | TSC; Ethernet; Repair | 3 | |
| Security; Copyright | 6 | Documentation | 3 | |
| Security; Hacking | 617 | Software Distribution | 3 | |
| Security; Other | 30 | Web (WWW); Web Pages; Student | 2 | |
| Security; Spam | 14 | Administrative Systems; FIS; General Accounting | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 40 | Connection; Wireless; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Student | 7 | Printing; Local; Student | 2 | |
| Security; Virus; How to use software | 11 | Connection; Wireless; Student | 2 | |
| Security; Virus; Needs software | 16 | E-Mail; Messenger; Address books | 2 | |
| Service Interruption; Central System Problem | 7 | Connection; Software; Telnet | 2 | |
| Service Interruption; Departmental Server | 5 | File Management; UNIX | 2 | |
| Software Distribution | 3 | Connection; Duplicate IP | 2 | |
| Software; Database; Access | 4 | Access; Activate; MVS | 2 | |
| Software; Database; Other | 1 | Peoplesoft Financials; Other | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | DCWO | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | EZFORMS; JVs | 2 | |
| Software; Remedy; Access | 6 | Software; Stat/Math Applications; Matlab | 2 | |
| Software; Remedy; Changes | 5 | E-Mail; General; INBOX too large | 2 | |
| Software; Spreadsheets; Excel | 7 | Connection; Software; FTP | 1 | |
| Software; Stat/Math Applications; Maple | 1 | Instructional Technology; Multimedia | 1 | |
| Software; Stat/Math Applications; Matlab | 2 | Software; Stat/Math Applications; Maple | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | EZFORMS; General | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; UD Thesis; MS Word | 1 | |
| Software; Word Processing/Editors; MS Word | 26 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; vi | 1 | Administrative Systems; FIS; Accounts Payable | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Software; Word Processing/Editors; vi | 1 | |
| Telephone; General; Information (x2000) | 1 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Telephone; General; Telephone Services | 5 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; Wrong number | 1 | HR; Other | 1 | |
| Test Scoring, Freq. Scanning | 1 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; New Setup | 11 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 3 | Software; Presentation/Desktop Publish.; Other | 1 | |
| TSC; Phone Message; Prepurchase | 1 | E-Mail; MAC OS X; Student | 1 | |
| TSC; PPP; New Setup | 18 | TSC; Phone Message; Prepurchase | 1 | |
| TSC; PPP; Repair | 12 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| TSC; Special Request | 11 | Software; Database; Other | 1 | |
| TSC; Troubleshoot; Boot Problems | 6 | E-Mail; General; INBOX recover | 1 | |
| TSC; Troubleshoot; Hardware | 12 | EZFORMS; FAI (Request for Services) | 1 | |
| TSC; Troubleshoot; Operating System | 13 | EZFORMS; Class Roster Request | 1 | |
| TSC; Troubleshoot; Software | 20 | E-Mail; General; Backup | 1 | |
| TSC; Virus Repair | 62 | EZFORMS; Sabbatical Leave Request | 1 | |
| Using Unix; Command syntax | 6 | Connection; Parent | 1 | |
| Using Unix; Other | 3 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| Voice Mail; General Questions | 9 | Printing; Unix; Queue | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 7 | E-Mail; Messenger; Compact folders | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 3 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | Peoplesoft Financials; Logon | 1 | |
| Web (WWW); Browsers; Student | 1 | Desktop Systems; Maintenance; Student | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 21 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Pages; Student | 2 | Access; UD#1 Card | 1 | |
| Web (WWW); Web Proxy | 17 | Access; Register username | 1 | |
| Grand Total | 2082 | Grand Total | 2082 |