| IT Help Center - August 2003 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 23 | Security; Hacking | 168 | |
| Access; Inactive users | 2 | Connection; Ethernet; Student; MoveIn | 106 | |
| Access; Passwords; Unix | 9 | Connection; Ethernet; Student; Troubleshoot | 90 | |
| Access; PINS; Student | 20 | Desktop Systems; Use; Students | 41 | |
| Access; Register username | 1 | Access; Activate; UNIX; Student | 23 | |
| Access; Username | 3 | Connection; PPP; Student | 22 | |
| Connection; Ethernet; Student; MoveIn | 106 | Access; PINS; Student | 20 | |
| Connection; Ethernet; Student; Troubleshoot | 90 | TSC; Virus Repair | 19 | |
| Connection; ISP; Student | 5 | Other | 14 | |
| Connection; PPP; Faculty/Staff | 1 | Access; Passwords; Unix | 9 | |
| Connection; PPP; Student | 22 | TSC; Ethernet; New Setup | 9 | |
| Connection; Software; Other | 2 | Learning; WebCT; Login | 8 | |
| Connection; Software; Telnet | 1 | E-Mail; Other | 8 | |
| Connection; Wireless; Faculty/Staff | 1 | Desktop Systems; TSC; Pre-purchase | 8 | |
| Connection; Wireless; Student | 1 | Security; Virus; Has Virus; Student | 7 | |
| DCWO | 1 | Web (WWW); Web Proxy | 6 | |
| Desktop Systems; Maintenance; Student | 1 | TSC; Troubleshoot; Operating System | 6 | |
| Desktop Systems; Setup | 1 | TSC; PPP; New Setup | 6 | |
| Desktop Systems; TSC; Pre-purchase | 8 | Security; Virus; Needs software | 6 | |
| Desktop Systems; Use; Faculty/Staff | 1 | Learning; WebCT; Other | 6 | |
| Desktop Systems; Use; Students | 41 | TSC; Troubleshoot; Software | 5 | |
| E-Mail; General; Forward command | 5 | Security; Virus; How to use software | 5 | |
| E-Mail; MAC OS X; Student | 1 | E-Mail; General; Forward command | 5 | |
| E-Mail; Messenger; General (how to use) | 1 | Security; Other | 5 | |
| E-Mail; Messenger; Preferences | 2 | Connection; ISP; Student | 5 | |
| E-Mail; Other | 8 | E-Mail; Outlook Express; Students | 5 | |
| E-Mail; Outlook Express; Students | 5 | TSC; Troubleshoot; Boot Problems | 4 | |
| E-Mail; Outlook; Student | 4 | E-Mail; Outlook; Student | 4 | |
| E-Mail; Pine; How To Use | 1 | Voice Mail; Resets/Reinitialize; Student | 3 | |
| File Management; UNIX | 1 | TSC; Troubleshoot; Hardware | 3 | |
| Learning; WebCT; Login | 8 | TSC; Special Request | 3 | |
| Learning; WebCT; Other | 6 | Access; Username | 3 | |
| Other | 14 | Security; Bandwidth | 3 | |
| Printing; Local; Student | 1 | Access; Inactive users | 2 | |
| Security; Bandwidth | 3 | Connection; Software; Other | 2 | |
| Security; Copyright | 2 | E-Mail; Messenger; Preferences | 2 | |
| Security; Hacking | 168 | Security; Copyright | 2 | |
| Security; Other | 5 | TSC; Ethernet; Repair | 2 | |
| Security; Spam | 2 | Security; Spam | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 1 | DCWO | 1 | |
| Security; Virus; Has Virus; Student | 7 | Security; Virus; Has Virus; Faculty/Staff | 1 | |
| Security; Virus; How to use software | 5 | Connection; Wireless; Student | 1 | |
| Security; Virus; Needs software | 6 | E-Mail; MAC OS X; Student | 1 | |
| Service Interruption; Central System Problem | 1 | Connection; Wireless; Faculty/Staff | 1 | |
| Software Distribution | 1 | Service Interruption; Central System Problem | 1 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Software Distribution | 1 | |
| Telephone; General; Telephone Services | 1 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Telephone; General; Wrong number | 1 | Telephone; General; Telephone Services | 1 | |
| TSC; Ethernet; New Setup | 9 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 2 | Desktop Systems; Use; Faculty/Staff | 1 | |
| TSC; Phone Message; Prepurchase | 1 | E-Mail; Messenger; General (how to use) | 1 | |
| TSC; PPP; New Setup | 6 | TSC; Phone Message; Prepurchase | 1 | |
| TSC; PPP; Repair | 1 | Desktop Systems; Setup | 1 | |
| TSC; Special Request | 3 | TSC; PPP; Repair | 1 | |
| TSC; Troubleshoot; Boot Problems | 4 | Access; Register username | 1 | |
| TSC; Troubleshoot; Hardware | 3 | Connection; Software; Telnet | 1 | |
| TSC; Troubleshoot; Operating System | 6 | File Management; UNIX | 1 | |
| TSC; Troubleshoot; Software | 5 | Desktop Systems; Maintenance; Student | 1 | |
| TSC; Virus Repair | 19 | Printing; Local; Student | 1 | |
| Using Unix; Command syntax | 1 | Connection; PPP; Faculty/Staff | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 3 | Using Unix; Command syntax | 1 | |
| Web (WWW); Browsers; Student | 1 | E-Mail; Pine; How To Use | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 1 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Proxy | 6 | Web (WWW); Web Pages; Faculty/Staff | 1 | |
| Grand Total | 672 | Grand Total | 672 |