| IT Help Center - August 2003 | ||||
| Faculty/Staff Problems | Faculty/Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Security; Hacking | 399 | |
| Access; Activate; UNIX; Faculty/Staff | 11 | Desktop Systems; Use; Faculty/Staff | 125 | |
| Access; Activate; UNIX; Student | 3 | TSC; Virus Repair | 39 | |
| Access; Passwords; MVS | 7 | Security; Virus; Has Virus; Faculty/Staff | 38 | |
| Access; Passwords; Unix | 7 | E-Mail; Other | 37 | |
| Access; PINS; Faculty/Staff | 7 | Learning; WebCT; Other | 33 | |
| Access; PINS; Student | 3 | Desktop Systems; Setup | 28 | |
| Access; UD#1 Card | 1 | E-Mail; Messenger; General (how to use) | 27 | |
| Access; Username | 10 | Software; Word Processing/Editors; MS Word | 26 | |
| Administrative Systems; FIS; Accounts Payable | 1 | Other | 25 | |
| Administrative Systems; FIS; General Accounting | 2 | Connection; PPP; Faculty/Staff | 21 | |
| Administrative Systems; Web; Web Forms | 5 | Web (WWW); Web Pages; Faculty/Staff | 20 | |
| Connection; Duplicate IP | 1 | Security; Other | 20 | |
| Connection; Ethernet; Faculty/Staff | 18 | Connection; Ethernet; Faculty/Staff | 18 | |
| Connection; Ethernet; Student; Troubleshoot | 5 | TSC; Troubleshoot; Software | 14 | |
| Connection; ISP; Faculty/Staff | 3 | Printing; Local; Faculty/Staff | 13 | |
| Connection; PPP; Faculty/Staff | 21 | E-Mail; General; Mail lists | 12 | |
| Connection; PPP; Student | 7 | TSC; PPP; New Setup | 11 | |
| Connection; Software; FTP | 1 | Security; Spam | 11 | |
| Connection; Software; Other | 1 | E-Mail; Outlook; Faculty/Staff | 11 | |
| DCWO | 1 | Access; Activate; UNIX; Faculty/Staff | 11 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| Desktop Systems; Setup | 28 | TSC; PPP; Repair | 10 | |
| Desktop Systems; Use; Faculty/Staff | 125 | Access; Username | 10 | |
| Documentation | 2 | E-Mail; General; Vacation message | 10 | |
| E-Mail; General; Backup | 1 | Web (WWW); Web Proxy | 9 | |
| E-Mail; General; Forward command | 2 | Voice Mail; General Questions | 9 | |
| E-Mail; General; INBOX recover | 1 | TSC; Troubleshoot; Hardware | 9 | |
| E-Mail; General; INBOX too large | 2 | E-Mail; Messenger; Preferences | 9 | |
| E-Mail; General; Mail lists | 12 | Security; Virus; Needs software | 8 | |
| E-Mail; General; Vacation message | 10 | TSC; Troubleshoot; Operating System | 7 | |
| E-Mail; Messenger; Address books | 2 | TSC; Special Request | 7 | |
| E-Mail; Messenger; Compact folders | 1 | Connection; PPP; Student | 7 | |
| E-Mail; Messenger; General (how to use) | 27 | Software; Spreadsheets; Excel | 7 | |
| E-Mail; Messenger; Preferences | 9 | Access; Passwords; MVS | 7 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Security; Bandwidth | 7 | |
| E-Mail; Other | 37 | Printing; RJE | 7 | |
| E-Mail; Outlook Express; Faculty/Staff | 7 | Access; Passwords; Unix | 7 | |
| E-Mail; Outlook; Faculty/Staff | 11 | E-Mail; Outlook Express; Faculty/Staff | 7 | |
| E-Mail; Pine; How To Use | 3 | Access; PINS; Faculty/Staff | 7 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 1 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | |
| EZFORMS; Class Roster Request | 1 | Software; Remedy; Access | 6 | |
| EZFORMS; FAI (Request for Services) | 1 | Service Interruption; Central System Problem | 6 | |
| EZFORMS; General | 1 | Security; Virus; How to use software | 6 | |
| EZFORMS; JVs | 2 | Administrative Systems; Web; Web Forms | 5 | |
| EZFORMS; Sabbatical Leave Request | 1 | Using Unix; Command syntax | 5 | |
| File Management; Disk Quota | 4 | Connection; Ethernet; Student; Troubleshoot | 5 | |
| File Management; UNIX | 1 | Software; Remedy; Changes | 5 | |
| HR; Other | 1 | Service Interruption; Departmental Server | 5 | |
| Instructional Technology; Multimedia | 1 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| Learning; WebCT; Login | 3 | File Management; Disk Quota | 4 | |
| Learning; WebCT; Other | 33 | Telephone; General; Telephone Services | 4 | |
| Other | 25 | Software; Database; Access | 4 | |
| Peoplesoft Financials; Logon | 1 | Security; Copyright | 4 | |
| Peoplesoft Financials; Other | 2 | Using Unix; Other | 3 | |
| Peoplesoft Financials; Using the System | 3 | Access; Activate; UNIX; Student | 3 | |
| Printing; Local; Faculty/Staff | 13 | Peoplesoft Financials; Using the System | 3 | |
| Printing; Local; Student | 1 | Connection; ISP; Faculty/Staff | 3 | |
| Printing; RJE | 7 | Learning; WebCT; Login | 3 | |
| Printing; Unix; Queue | 1 | Access; PINS; Student | 3 | |
| Security; Bandwidth | 7 | E-Mail; Pine; How To Use | 3 | |
| Security; Copyright | 4 | EZFORMS; JVs | 2 | |
| Security; Hacking | 399 | E-Mail; General; Forward command | 2 | |
| Security; Other | 20 | Access; Activate; MVS | 2 | |
| Security; Spam | 11 | Peoplesoft Financials; Other | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 38 | Documentation | 2 | |
| Security; Virus; How to use software | 6 | E-Mail; General; INBOX too large | 2 | |
| Security; Virus; Needs software | 8 | TSC; Troubleshoot; Boot Problems | 2 | |
| Service Interruption; Central System Problem | 6 | Administrative Systems; FIS; General Accounting | 2 | |
| Service Interruption; Departmental Server | 5 | E-Mail; Messenger; Address books | 2 | |
| Software Distribution | 2 | TSC; Ethernet; New Setup | 2 | |
| Software; Database; Access | 4 | Software Distribution | 2 | |
| Software; Database; Other | 1 | Software; Stat/Math Applications; Matlab | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | E-Mail; General; Backup | 1 | |
| Software; Remedy; Access | 6 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Remedy; Changes | 5 | EZFORMS; Class Roster Request | 1 | |
| Software; Spreadsheets; Excel | 7 | File Management; UNIX | 1 | |
| Software; Stat/Math Applications; Maple | 1 | Access; UD#1 Card | 1 | |
| Software; Stat/Math Applications; Matlab | 2 | Software; Stat/Math Applications; Maple | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Database; Other | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; UD Thesis; MS Word | 1 | |
| Software; Word Processing/Editors; MS Word | 26 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; vi | 1 | DCWO | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Software; Word Processing/Editors; vi | 1 | |
| Telephone; General; Telephone Services | 4 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Test Scoring, Freq. Scanning | 1 | E-Mail; Messenger; Subscribe to folders | 1 | |
| TSC; Ethernet; New Setup | 2 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 1 | Administrative Systems; FIS; Accounts Payable | 1 | |
| TSC; PPP; New Setup | 11 | TSC; Ethernet; Repair | 1 | |
| TSC; PPP; Repair | 10 | E-Mail; Messenger; Compact folders | 1 | |
| TSC; Special Request | 7 | Printing; Unix; Queue | 1 | |
| TSC; Troubleshoot; Boot Problems | 2 | HR; Other | 1 | |
| TSC; Troubleshoot; Hardware | 9 | EZFORMS; FAI (Request for Services) | 1 | |
| TSC; Troubleshoot; Operating System | 7 | E-Mail; General; INBOX recover | 1 | |
| TSC; Troubleshoot; Software | 14 | EZFORMS; General | 1 | |
| TSC; Virus Repair | 39 | Connection; Software; Other | 1 | |
| Using Unix; Command syntax | 5 | Printing; Local; Student | 1 | |
| Using Unix; Other | 3 | EZFORMS; Sabbatical Leave Request | 1 | |
| Voice Mail; General Questions | 9 | Connection; Software; FTP | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 6 | Connection; Duplicate IP | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | E-Mail; Pine; Mail lock or corrupted inbox | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 20 | Instructional Technology; Multimedia | 1 | |
| Web (WWW); Web Pages; Student | 1 | Peoplesoft Financials; Logon | 1 | |
| Web (WWW); Web Proxy | 9 | Web (WWW); Web Pages; Student | 1 | |
| Grand Total | 1239 | Grand Total | 1239 |