| How do I get a cash advance? Please complete a UD Credit Card Enrollment Web Form and select 'Cash Advance Card Only' from the dropdown menu. We recommend that you also view the appropriate online tutorials. [Back to Top] |
| Can I still get a cash advance using the Business Expense Request (BER) - Advance web form? No. The Business Expense Request (BER) - Advance web form is no longer used to apply for cash advances. [Back to Top] |
| Who is eligible to receive a Cash Advance Card? All UD employees are eligible, as are graduate students under contract. However, Cash Advance Cards are intended for the 'infrequent' traveler. An individual who travels often as part of his or her job here at UD should apply for a UD Credit Card. [Back to Top] |
| Can I get a Cash Advance Card if I already have a UD Credit Card? Yes! [Back to Top] |
| Can the Cash Advance Card be used for cash? Absolutely. On the card application, there's a place to indicate what percentage of the total amount will be taken as cash. This is for out-of-pocket expenses that cannot be paid by credit card, e.g. tolls, housekeeping tips, etc. [Back to Top] |
| I applied for a Cash Advance Card. Will it be mailed to me? For security reasons, we do not send cards through campus mail; cards are sent via messenger to the Card Administrator. [Back to Top] |
| How long does it take to get a Cash Advance Card? Whenever possible, please allow five working days from the time your web form clears the chain of approvals. [Back to Top] |
| Can I use a Cash Advance Card to purchase a ticket on Egencia? Yes! Note that you must first register with Egencia and build your profile. [Back to Top] |
| What if I am abroad and I suddenly find that my Cash Advance Card doesn't work? Should you encounter any difficulty, please call the number on the back of the card (i.e. the customer service number for Bank of America). If Bank of America is unable to resolve the problem without UD intervention, contact the University at 302-831-2161, 302-831-2159 or 302-831-8524 during working hours; during off hours, contact campus security at 302-831-2222 and explain that you are having difficulty with the UD Cash Advance Card. They will have a call list for Procurement and will be able to reach someone here who can help you. In the event that email is a more convenient communication method for you, please contact procurement@udel.edu for assistance. [Back to Top] |
| What if I receive my Cash Advance Card but discover, while traveling, that I have underestimated the amount of cash I need? The approval for additional funds must come from your department. Please contact them to request an increase. [Back to Top] |
| How do I change my PIN? Call the number on the back of your card (or visit a branch location, e.g. Greenville). [Back to Top] |
