Cash Advance Questions:
How do I get a cash advance? [Expand]
Who is eligible to receive a Cash Advance Card? [Expand]
All UD employees are eligible, as are graduate students under contract. However, Cash Advance Cards are intended for the 'infrequent' traveler. An individual who travels often as part of his or her job here at UD should apply for a UD Credit Card.
Can I get a Cash Advance Card if I already have a UD Credit Card? [Expand]
Can the Cash Advance Card be used for cash? [Expand]
Absolutely. On the card application, there's a place to indicate what percentage of the total amount will be taken as cash. This is for out-of-pocket expenses that cannot be paid by credit card, e.g. tolls, housekeeping tips, etc.
I applied for a Cash Advance Card. Will it be mailed to me? [Expand]
For security reasons, we do not send cards through campus mail; cards are sent via messenger to the Card Administrator.
How long does it take to get a Cash Advance Card? [Expand]
Whenever possible, please allow five working days from the time your web form clears the chain of approvals.
Can I use a Cash Advance Card to purchase a ticket on Egencia? [Expand]
Yes! Note that you must first register with Egencia and build your profile.
What if I am abroad and I suddenly find that my Cash Advance Card doesn't work? [Expand]
Should you encounter any difficulty, please call the number on the back of the card (i.e. the customer service number for Bank of America). If Bank of America is unable to resolve the problem without UD intervention, contact the University at 302-831-2161
during working hours; during off hours, contact campus security at 302-831-2222
and explain that you are having difficulty with the UD Cash Advance Card. They will have a call list for Procurement and will be able to reach someone here who can help you. In the event that email is a more convenient communication method for you, please contact email@example.com
What if I receive my Cash Advance Card but discover, while traveling, that I have underestimated the amount of cash I need? [Expand]
The approval for additional funds must come from your department. Please contact them to request an increase.
How do I change my PIN? [Expand]
Call the number on the back of your card (or visit a branch location, e.g. Greenville).