Web Development - UD Application Help Pages

Bugzilla: Create a new bug report

Questions should be directed to Web Development, it-webdev@udel.edu


  1. From the Welcome to Bugzilla page, click on the second link for Enter a new bug report. View Bugzilla welcome image

    -- OR --

    From any of the Bugzilla pages, click on the link for Actions: New in the yellow box at the bottom of the screen.

  2. The first Enter Bug page asks you to choose the product (or category) for your project. View Enter bug image
    Most IT-WD projects are included in the following products:

    • Form Data Processor: UD Form Data Processor.

    • JSP Forms: UD JSP Forms.

    • Servlets: University of Delaware java servlets.

    • WebForms: University of Delaware's java based web forms.


    If you are not sure which product to choose, then contact the Web Developer for your project or email the Web Resource Group.

  3. The second Enter Bug page creates the bug report. View Enter bug image

  4. Required information
    Don't worry about getting all the fields on this form 100% accurate. There are four items that are important for the bug to be processed correctly:

    • Component: Select the abbreviated name of your project.

    • URL: The link of the web page where the bug occurs.
      Tip: The URL field is not required to submit a bug, but it is very helpful for troubleshooting.

    • Summary: A brief descriptive title for the bug report.
      Tip: It helps IT-WD to organize bug reports if the Summary begins with the project name.

      Example: "Courses Search - server error on textbook link"

    • Description: A more detailed summary, notes, or status of the bug.
      Tip: The more detailed information provided, the better the response will be.

      Example of a poor description: "Nothing on this form works. I can't even login!"

      Example of a good description: "When I login to UD&me using Internet Explorer 6.0, I get the error message "invalid password". This bug is specific to UD&Me with Internet Explorer 6.0. I can successfully login to UD&Me with Mozilla 1.7 and Netscape 7.0. I can also successfully login to other forms with Internet Explorer 6.0."

  5. Optional information
    Once you are used to writing bugs, you may want to also set these fields:

    • Severity: The importance of the bug.
      The default is normal. You may see IT-WD managers change the severity of bugs if needed. Clients should only raise the severity of the bug in special circumstances. Severity levels include:

      • Blocker: Blocks development and/or testing work.

      • Critical: Crashes, loss of data, severe memory leak.

      • Major: Major loss of function.

      • Normal: Default level.

      • Minor: Minor loss of function, or other problem where easy work-around is present.

      • Trivial: Cosmetic problem like misspelled words or misaligned text.

      • Enhancement: Request for enhancement.

    • Assigned To: Email address of the person responsible for acting on the bug.
      Only email addresses of people who have Bugzilla accounts are accepted. Leave this field blank to assign this bug to the default programmer.

    • Cc: Email address of a person(s) copied on the bug.
      Each Cc will be notified when the bug is updated. Only email addresses of people who have Bugzilla accounts are accepted. Multiple email addresses should be separated by a comma.

  6. When you are ready to submit the bug report, click the Commit button. After you submit a bug report, you will receive an email notification.

Next step:

After you click Commit, the Bug Submitted page will be presented. View bug submitted image To edit your report, click the bug number in the box at the top of the page. To change pages, click on a link in the yellow box at the bottom of the screen.