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|
|
| Timeframe |
New
Trouble Tickets |
New
NSRs |
Hits on HC
Home Page |
Total Calls
to x6000 |
|
May-09 May-08 AC YTD Prior AC YTD |
944
879 11,556 8,663 |
259
258 2,694 2,356 |
6,520
8,523 68,847 81,526 |
1,185
1,012 13,688 11,582 |
|
Apr-09 Apr-08 AC YTD Prior AC YTD |
1,286
940 10,612 7,784 |
227
253 2,435 2,098 |
5,879
8,721 62,327 73,003 |
1,780
1,146 12,503 10,570 |
|
Mar-09 Mar-08 AC YTD Prior AC YTD |
1,284
847 9,326 6,844 |
217
192 2,208 1,845 |
9,047
8,797 56,448 64,282 |
1,452
1,150 10,723 9,424 |
|
Feb-09 Feb-08 AC YTD Prior AC YTD |
1,630
1,260 8,042 5,997 |
249
272 1,991 1,653 |
9,159
9,540 47,401 55,485 |
1,817
1,763 9,271 8,274 |
|
Jan-09 Jan-08 AC YTD Prior AC YTD |
1,190
920 6,412 4,737 |
287
296 1,742 1,381 |
6,946
8,546 38,242 45,945 |
1,213
1,218 7,454 6,511 |
|
Dec-08 Dec-07 AC YTD Prior AC YTD |
837
502 5,222 3,817 |
173
130 1,455 1,085 |
5,950
6,968 31,296 37,399 |
1,061
900 6,241 5,293 |
|
Nov-08 Nov-07 AC YTD Prior AC YTD |
847
802 4,385 3,315 |
344
249 1,282 955 |
6,333
8,870 25,346 30,431 |
1,012
1,090 5,180 4,393 |
|
Oct-08 Oct-07 AC YTD Prior AC YTD |
1,294
1,035 3,538 2,513 |
348
294 938 706 |
8,268
9,880 19,013 21,561 |
1,534
1,412 4,168 3,303 |
|
Sept-08 Sept-07 AC YTD Prior AC YTD |
2,244
1,478 2,244 1,478 |
590
412 590 412 |
10,745
11,681 10,745 11,681 |
2,634
1,891 2,634 1,891 |