|
|
|
| Timeframe |
New
Trouble Tickets |
New
NSRs |
Hits on HC
Home Page |
Total Calls
to x6000 |
|
Sept-04 Sept-03 AC YTD Prior AC YTD |
2,750
3,172 2,750 3,173 |
452
655 452 655 |
14,957
15,756 14,957 15,756 |
4,169
5,881 4,169 5,881 |
|
Oct-04
Oct-03 AC YTD Prior AC YTD |
1,761
1,688 4,511 4,861 |
259
338 711 993 |
10,302
9,621 25,259 25,377 |
2,556
2,889 6,725 8,770 |
|
Nov-04
Nov-03 AC YTD Prior AC YTD |
1,401
1,105 5,912 5,966 |
222
224 933 1,217 |
10,236
8,409 35,495 33,786 |
2,327
2,292 9,052 11,062 |
|
Dec-04
Dec-03 AC YTD Prior AC YTD |
842
814 6,754 6,780 |
158
223 1,091 1,440 |
7,875
7,632 43,370 41,418 |
1,203
1,401 10,255 12,463 |
|
Jan-05
Jan-04 AC YTD Prior AC YTD |
1,354
1,093 8,108 7,873 |
251
262 1,342 1,702 |
7,748
7,950 51,118 49,369 |
2,019
1,707 12,274 14,170 |
|
Feb-05
Feb-04 AC YTD Prior AC YTD |
1,664
1,789 9,772 9,662 |
270
292 1,612 1,994 |
10,761
11,579 61,879 60,948 |
2,540
2,789 14,814 16,959 |
|
March-05
March-04 AC YTD Prior AC YTD |
1,172
2,124 10,944 11,786 |
205
207 1,817 2,201 |
10,673
11,988 72,552 72,936 |
2,043
3,588 16,857 20,547 |
|
April-05
April-04 AC YTD Prior AC YTD |
1,022
1,378 11,966 13,164 |
173
106 1,990 2,307 |
8,509
8,740 81,061 81,676 |
1,915
2,078 18,772 22,625 |
|
May-05
May-04 AC YTD Prior AC YTD |
1,022
2,475 12,988 15,639 |
191
237 2,181 2,544 |
8,744
13,972 89,805 95,648 |
1,637
2,762 20,409 25,387 |