|
|
|
| Timeframe |
New
Trouble Tickets |
New
NSRs |
Hits on HC
Home Page |
Total Calls
to x6000 |
|
July-06 July-05 AC YTD Prior AC YTD |
844
767 10,254 14,632 |
278
236 2,883 2,617 |
9,662
9,620 106,443 106,585 |
1,650
1,494 18,350 23,295 |
|
June-06 June-05 AC YTD Prior AC YTD |
835
776 9,410 13,865 |
296
200 2,605 2,381 |
9,191
7,160 96,781 96,965 |
1,418
1,392 16,700 21,801 |
|
May-06 May-05 AC YTD Prior AC YTD |
833
1,022 8,575 12,989 |
195
191 2,309 2,181 |
9,599
8,744 87,590 89,805 |
1,248
1,637 15,282 20,409 |
|
April-06 April-05 AC YTD Prior AC YTD |
760
1,022 7,742 11,967 |
266
173 2,114 1,990 |
7,940
8,509 77,991 81,061 |
1,279
1,915 14,034 18,772 |
|
March-06 March-05 AC YTD Prior AC YTD |
939
1,172 6,982 10,945 |
278
205 1,848 1,817 |
9,437
10,673 70,051 72,552 |
1,571
2,043 12,755 16,857 |
|
Feb-06 Feb-05 AC YTD Prior AC YTD |
1,424
1,664 6,043 9,773 |
325
270 1,570 1,612 |
12,184
10,761 60,614 61,879 |
2,185
2,540 11,184 14,814 |
|
Jan-06 Jan-05 AC YTD Prior AC YTD |
861
1,354 4,619 8,109 |
250
251 1,245 1,342 |
10,404
7,748 48,430 51,118 |
1,762
2,019 8,999 12,274 |
|
Dec-05 Dec-04 AC YTD Prior AC YTD |
448
842 3,758 6,755 |
151
158 995 1,091 |
7,351
7,875 38,026 43,370 |
929
1,203 7,237 10,255 |
|
Nov-05 Nov-04 AC YTD Prior AC YTD |
769
1,402 3,310 5,913 |
221
222 844 933 |
8,380
10,236 30,675 35,495 |
1,289
2,327 6,308 9,052 |
|
Oct-05 Oct-04 AC YTD Prior AC YTD |
996
1,761 2,541 4,511 |
243
259 623 711 |
9,720
10,302 22,295 25,259 |
1,737
2,556 5,019 6,725 |
|
Sept-05 Sept-04 AC YTD Prior AC YTD |
1,545
2,750 1,545 2,750 |
380
452 380 452 |
12,575
14,957 12,575 14,957 |
3,282
4,169 3,282 4,169 |