|
|
|
| Timeframe |
New
Trouble Tickets |
New
NSRs |
Hits on HC
Home Page |
Total Calls
to x6000 |
|
Sept-03 Sept-02 AC YTD Prior AC YTD |
3,172
3,720 3,172 3,720 |
655
687 655 687 |
15,756
13,591 15,756 13,591 |
5,881
4,733 5,881 4,733 |
|
Oct-03
Oct-02 AC YTD Prior AC YTD |
1,688
1,567 4,860 5,287 |
338
343 993 1,030 |
9,621
7,344 25,377 20,935 |
2,889
2,892 8,770 7,625 |
|
Nov-03
Nov-02 AC YTD Prior AC YTD |
1,105
1,189 5,965 6,476 |
224
203 1,217 1,233 |
8,409
6,315 33,786 27,250 |
2,292
1,747 11,062 9,372 |
|
Dec-03
Dec-02 AC YTD Prior AC YTD |
814
712 6,779 7,188 |
233
178 1,450 1,411 |
7,632
5,285 41,418 32,535 |
1,401
1,408 12,463 10,780 |
|
Jan-04
Jan-03 AC YTD Prior AC YTD |
1,093
951 7,872 8,139 |
262
302 1,712 1,713 |
7,950
6,450 49,368 38,985 |
1,707
1,897 14,170 12,677 |
|
Feb-04
Feb-03 AC YTD Prior AC YTD |
1,789
1,385 9,661 9,524 |
293
288 2,005 2,001 |
11,579
8,354 60,947 47,339 |
2,789
2,409 16,959 15,086 |
|
March-04
March-03 AC YTD Prior AC YTD |
2,124
1,091 11,785 10,615 |
207
265 2,212 2,266 |
11,988
6,761 72,935 54,100 |
3,588
1,923 20,547 17,009 |
|
April-04
April-03 AC YTD Prior AC YTD |
1,378
905 13,163 11,520 |
206
259 2,418 2,525 |
8,740
5,828 81,675 59,928 |
2,073
1,578 22,620 18,587 |
|
May-04
May-03 AC YTD Prior AC YTD |
2,475
793 15,638 12,313 |
237
215 2,655 2,740 |
13,972
5,894 95,647 65,822 |
2,762
1,402 25,382 19,989 |
|
June-04
June-03 AC YTD Prior AC YTD |
1,007
846 16,645 13,159 |
313
267 2,968 3,007 |
7,638
6,092 103,285 71,914 |
1,688
1,547 27,070 21,536 |
|
July-04
June-03 AC YTD Prior AC YTD |
826
928 17,471 14,087 |
248
272 3,217 3,279 |
9,100
7,076 112,305 78,990 |
1,610
1,575 28,710 23,111 |