|
|
|
| Timeframe |
New
Trouble Tickets |
New
NSRs |
Hits on HC
Home Page |
Total Calls
to x6000 |
|
Sept-04 Sept-03 AC YTD Prior AC YTD |
2,750
3,172 2,750 3,173 |
452
655 452 655 |
14,957
15,756 14,957 15,756 |
4,169
5,881 4,169 5,881 |
|
Oct-04
Oct-03 AC YTD Prior AC YTD |
1,761
1,688 4,511 4,861 |
259
338 711 993 |
10,302
9,621 25,259 25,377 |
2,556
2,889 6,725 8,770 |
|
Nov-04
Nov-03 AC YTD Prior AC YTD |
1,401
1,105 5,912 5,966 |
222
224 933 1,217 |
10,236
8,409 35,495 33,786 |
2,327
2,292 9,052 11,062 |
|
Dec-04
Dec-03 AC YTD Prior AC YTD |
842
814 6,754 6,780 |
158
223 1,091 1,440 |
7,875
7,632 43,370 41,418 |
1,203
1,401 10,255 12,463 |
|
Jan-05
Jan-04 AC YTD Prior AC YTD |
1,354
1,093 8,108 7,873 |
251
262 1,342 1,702 |
7,748
7,950 51,118 49,369 |
2,019
1,707 12,274 14,170 |