Remedy Statistics

Trend Analysis Academic Year 02-03 vs. 03-04 (by month)

Timeframe New
Trouble
Tickets New
NSRs Hits on HC
Home Page Total Calls
to x6000

Sept-03
Sept-02
   AC YTD
Prior AC YTD 3,172
3,720
3,172
3,720 655
687
655
687 15,756
13,591
15,756
13,591 5,881
4,733
5,881
4,733
Oct-03
Oct-02
   AC YTD
Prior AC YTD 1,688
1,567
4,860
5,287 338
343
993
1,030 9,621
7,344
25,377
20,935 2,889
2,892
8,770
7,625
Nov-03
Nov-02
   AC YTD
Prior AC YTD 1,105
1,189
5,965
6,476 224
203
1,217
1,233 8,409
6,315
33,786
27,250 2,292
1,747
11,062
9,372
Dec-03
Dec-02
   AC YTD
Prior AC YTD 814
712
6,779
7,188 233
178
1,450
1,411 7,632
5,285
41,418
32,535 1,401
1,408
12,463
10,780
Jan-04
Jan-03
   AC YTD
Prior AC YTD 1,093
951
7,872
8,139 262
302
1,712
1,713 7,950
6,450
49,368
38,985 1,707
1,897
14,170
12,677

Timeframe	New Trouble Tickets	New NSRs	Hits on HC Home Page	Total Calls to x6000
Sept-03 Sept-02 AC YTD Prior AC YTD	3,172 3,720 3,172 3,720	655 687 655 687	15,756 13,591 15,756 13,591	5,881 4,733 5,881 4,733
Oct-03 Oct-02 AC YTD Prior AC YTD	1,688 1,567 4,860 5,287	338 343 993 1,030	9,621 7,344 25,377 20,935	2,889 2,892 8,770 7,625
Nov-03 Nov-02 AC YTD Prior AC YTD	1,105 1,189 5,965 6,476	224 203 1,217 1,233	8,409 6,315 33,786 27,250	2,292 1,747 11,062 9,372
Dec-03 Dec-02 AC YTD Prior AC YTD	814 712 6,779 7,188	233 178 1,450 1,411	7,632 5,285 41,418 32,535	1,401 1,408 12,463 10,780
Jan-04 Jan-03 AC YTD Prior AC YTD	1,093 951 7,872 8,139	262 302 1,712 1,713	7,950 6,450 49,368 38,985	1,707 1,897 14,170 12,677