Remedy Statistics

Trend Analysis Academic Year 04-05 vs. 05-06 (by month)

Timeframe New
Trouble
Tickets New
NSRs Hits on HC
Home Page Total Calls
to x6000

Dec-05
Dec-04
   AC YTD
Prior AC YTD 448
842
3,798
6,755 151
158
995
1,091 7,351
7,875
38,026
43,370 929
1,203
7,237
10,255

Nov-05
Nov-04
   AC YTD
Prior AC YTD 769
1,402
3,310
5,913 221
222
844
933 8,380
10,236
30,675
35,495 1,289
2,327
6,308
9,052

Oct-05
Oct-04
   AC YTD
Prior AC YTD 996
1,761
2,541
4,511 243
259
623
711 9,720
10,302
22,295
25,259 1,737
2,556
5,019
6,725

Sept-05
Sept-04
   AC YTD
Prior AC YTD 1,545
2,750
1,545
2,750 380
452
380
452 12,575
14,957
12,575
14,575 3,282
4,169
3,282
4,169

Timeframe	New Trouble Tickets	New NSRs	Hits on HC Home Page	Total Calls to x6000
Dec-05 Dec-04 AC YTD Prior AC YTD	448 842 3,798 6,755	151 158 995 1,091	7,351 7,875 38,026 43,370	929 1,203 7,237 10,255
Nov-05 Nov-04 AC YTD Prior AC YTD	769 1,402 3,310 5,913	221 222 844 933	8,380 10,236 30,675 35,495	1,289 2,327 6,308 9,052
Oct-05 Oct-04 AC YTD Prior AC YTD	996 1,761 2,541 4,511	243 259 623 711	9,720 10,302 22,295 25,259	1,737 2,556 5,019 6,725
Sept-05 Sept-04 AC YTD Prior AC YTD	1,545 2,750 1,545 2,750	380 452 380 452	12,575 14,957 12,575 14,575	3,282 4,169 3,282 4,169