Support Services

Support Services provides many specialized services, including training, events management, building security, messenger service, student police aides, escorts and the Emergency Care Unit, to name a few.

The department is committed to ongoing, specialized training for its employees to ensure that quality services are delivered to the University community at a professional level.

Professional Standards and Development

It is paramount that the department follows all the policies and procedures set forth to its members. Professional Standards & Development is responsible for ensuring all its members adhere to the policies and procedures outlined by the department. This unit is also responsible for implementing and assigning members of the department to training initiatives, both internal and external.

It is the policy of the department to investigate all complaints received from the public and its employees and thoroughly investigate any complaints. The resulting Internal Affairs Statistical Summary is available online.

Security and Events Management

The Security Services division provides many services including event security, escorts, building checks, etc. The Department of Public Safety covers numerous events throughout the year, including home football games, concerts, DUI checkpoints, and commencements. Officers are also tasked with providing security for VIP visitors such as the Vice President, state governors, high profile speakers and local celebrities. The department supports more than 450 events each year. Many of the events are large scale; however the department covers a number of small-scale events as well. A tremendous amount of personnel hours are used to cover these assignments. All members of the department that are assigned to work events are given specific instructions on the management of that event. The officers working these events are tasked with keeping the event safe and enjoyable for all that attend.

To request event security or special services submit a Request for Services form. A separate form must be completed for each account code used. All deliveries are required to have a Messenger Request Form completed in full and attached to the package; third party billing, if desired, should be clearly noted on the MRequest Form. Each individual user has the responsibility for rectifying reverse charge and/or third party billing discrepancies with the department who requested the charge.

Public Safety Aides

Public Safety Aides are part-time employees who work closely with the Police and Security Divisions of the Department of Public Safety. They patrol campus, provide safety escorts, secure buildings, monitor security cameras, dispatch in the 911 Communications Center, and provide event security, among other assignments. There are a variety of assignments available throughout the day and night but many of the assignments have late night hours that end after midnight. All new hires can expect at least one permanent shift on a Friday or Saturday night. Base rate of pay is $9.50 or $10.50 per hour depending on the assignment. Applicants must be available to work nights and weekends. Public Safety Aide applications are accepted throughout the calendar year however most applicants are not considered for hire until the end of each Fall semester and Summer Sessions.

All those interested in becoming a Public Safety Aide should send completed applications to MPO Lund at: Carolyn.Lund@udel.edu.

Constable Operations (Wilmington/Lewes)

The Department of Public Safety maintains a security presence on the Wilmington Campus and the Hugh R. Sharp Campus in Lewes, with the Security Services Administrator overseeing the uniformed security services division for those areas.

Public Safety Constables are commissioned by the State of Delaware and have the same duties and powers as law enforcement officers. Constables patrol all UD property located at the Wilmington and Lewes campuses, respond to calls for service, conduct investigations, make arrests, complete incident reports, testify in court hearings, assist outside law enforcement agencies, provide medical transports and execute active warrants. The Lewes unit enforces procedural rules and regulations, ensures the personal safety of staff, visitors and property and maintains security and safety for the southern campus.

In addition, the unit plans and assesses needs for special events held on campus and consults regularly with the dean, facilities manager, Virden Center manager, local law enforcement officials and city officials to evaluate safety and security needs and procedures for Sharp Campus. The Wilmington campus serves a largely older adult student population through the Osher Lifelong Learning Program, as well as special events and conferences with attendance ranging from a handful to several hundred participants.