- UD provides both wired and wireless access to the University's network and the Internet. Connect your devices.
- Students, faculty, and staff from UD are encouraged to use eduroam as their primary WiFi network both on campus and while visiting any other eduroam institution.
- All network adapters must be registered for network access. Register your computer's Ethernet or WiFi adapter at the UD Network Page.
- Guest access to UDelNet resources is available in some cases.
Information Technologies (IT) provides a full range of services and technology solutions to the University community. If you need help using a specific form of technology or need to find the right person to help you, begin by submitting a help request form or calling 302-831-6000.
- Win Domain File Services: The Win Domain File Services (Win DFS) is a subscription-based, native Windows storage solution offered by UD IT for University departments to locally manage University information.
- IT backup policies and procedures (includes retention schedule).
- EMC Networker system backups: Submit a help ticket request requesting more information.
- For more information about IT backup services, including pricing, visit the IT backup services Web page or submit a Help Request form to the IT Support Center.
CATV (UD Television)
- For help with any of the technology in a UD classroom, pick up the classroom phone to contact the Classroom Tech Hotline or call 302-831-3546.
- Academic Technology Services and Faculty Commons offer faculty specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, classroom capture, and videoconferencing.
- UD uses Sakai and Canvas—both open source platforms—for learning and collaboration to support our faculty and students. Log in to Sakai@UD or Canvas@UD.
- IT offers test scoring and frequency scanning services.
Collaboration & Sharing
- We have an overview to help you choose the right collaboration tool. Some of the most popular options for collaboration are listed below.
- Sakai@UD—In addition to using Sakai@UD for academic classes, you can use Sakai@UD for collaboration on UD-related projects.
- Canvas@UD—In addition to using Canvas@UD for academic classes, you can use Canvas@UD for collaboration on UD-related projects.
- Google Apps@UD—Even if you don't use Google Apps@UD for email, you can collaborate using Google Drive.
- SharePoint—Microsoft SharePoint 2010 is a Web-based application that allows working groups to collaborate online using any supported Web browser. You can use SharePoint for document management, file management, workflow management, and online discussion.
- Contact the IT Support Center for information about other solutions for collaboration and sharing.
Computer Security at UD
- Information security is everyone's responsibility. To learn how to keep your computer and information safe, read guidelines about computer security at UD. If you have a specific question, contact the IT Support Center.
- Keep abreast of security threats via the Secure UD threat blog.
- Complete the annual security training program at Secure UD training Web site to improve your awareness of information security.
- Hard drive destruction is available for free through UD IT. An Equipment Activity Web Form should be submitted when removing data from a University-owned device.
- UD has over 700 computers available for use around campus. Learn about our computing sites and the services and software available.
- For help with purchasing consulting of desktop, mobile and other devices, software, and related equipment and accessories visit IT Computing Purchases.
- To request help with installing software, data transfer and backup, adding printers, updating, and troubleshooting issues, contact the IT Support Center.
- IT offers email support for Outlook/Exchange, Google Apps, and local email clients.
- KACE is a desktop management software that is used to manage updates that are pushed to various desktops, contact your IT Professional for more information.
- Computer Repair and Troubleshooting provides diagnostic services, virus/malware cleaning and troubleshooting assistance for University students, staff, and faculty in our Smith Hall service area located in the Smith Hall Computing Site (rooms 002, 004, and 006). Appointments are required and can be made by contacting our IT Support Center.
- IT offers extensive technology training options in a variety of formats. Visit the ConnectingU Web site for a list of upcoming sessions.
- For help with any of the technology in a UD classroom, pick up the classroom phone for the Classroom Tech Hotline or call 302-831-3546.
- Professional audio/video production, campus and performance events (including Mitchell and Pearson Hall performance venues): call IT University Media Services at 302-831-3557.
- General multimedia support for faculty: contact Academic Technology Services.
- Students: Multimedia software is available in many University computing sites. You can visit the Student Multimedia Design Center, lower level of Morris Library, to use multimedia systems, reserve a studio, or to borrow equipment.
Network & Server Support
- IT server hosting request
- Register your system's hostname: Send email to email@example.com providing the IP address and the host name.
- Network jack activation & troubleshooting: Send email to firstname.lastname@example.org or call 302-831-6000.
- Request a new IP address for Faculty and staff computers.
- What is my IP? (UD Hosted) or http://www.whatismyip.com
- Central IT maintains some IP lists. Send email to email@example.com.
- If you have printers, servers, or other devices where direct access from the Internet is not needed or is not prudent because of security concerns, send email to firstname.lastname@example.org requesting a "Net 10 address" for that printer, server, or device.
- University faculty, staff, and students can print on a large format color poster printer in the Smith Hall Computing Site (rooms 002, 004, and 006). Information about cost, payment and specific printing information can be found on our poster printing web pages.
- IT supports research by providing access to databases essential to scholarly research, policy formation, information infrastructure, development, and economic growth. Consulting services include assistance with data analysis, data extraction, statistical and mathematical software, geographic information systems and scientific visualization software, and high performance computing.
- UD IT has two HPC community clusters—Mills and Farber—available for purchase and use by UD researchers. Visit the Research Computing Web site for more information on cluster configuration, purchasing, and support.
- To conduct online surveys, link to the Qualtrics survey system or use Google Forms.
- Research-related questions should be submitted to a help request via the Research Computing Web site.
- The University has licensed anti-virus software and a variety of other software applications and utilities for use by students, faculty, and staff for free. View UD-licensed software.
- Microsoft Office 365 is available for UD students, faculty, and staff for free on personally-owned devices. View the Microsoft campus agreement.
- Software License Server
- Find open source alternatives to commercial software.
- UD offers central email service to all undergraduate and graduate students through Google Apps @UD. Faculty and staff may select Google Apps @UD or Exchange for email. To see which central email system you use, log in to the UD Network page. Your email service is listed under "Your Account Information."
- For help with individual IMAP clients (such as Thunderbird or Exchange) for reading your email, contact the IT Support Center.
- UD central mail server mailing lists (including forms to request access)
- UD Dropbox: For sending large files.
- UD P.O. Box: For class rosters, major mailing lists, minor mailing lists, bulk mailing, etc. (Help)
Web Page Support
- Drupal Content Management System
- Google Sites (in Google Apps @UD)
- HTML pages on copland.udel.edu
- Restrict access to Web pages.
- Link checker for UD websites.
- µLink: UD’s microlink service. Provides a shortened URL starting with www.udel.edu, which can easily be shared with others.
- UD Web Idea Center: For Forms Data Processor, customized Google search, etc.
- For information about which solution would be best for you, contact the IT Support Center.
IT Professionals Contacts
- The mailing list email@example.com is used to share important notifications to all those who support computing at the University of Delaware. If you do not receive these notifications, complete a help ticket request, listing the departments you support. This is a Google Group and is searchable by logging into your GoogleApps@UDel account.
- INTEC hardware maintenance: An outside vendor who accepts requests for annual departmental maintenance contracts. They also provide "Time and Materials" repairs for UD-owned equipment and for systems personally owned by UD faculty, staff, and students.
- Report supplies needed or broken technology equipment in a classroom.