Finding IT Services

Information Technologies (IT) provides a full range of services and technology solutions to the University community. If you need help using a specific form of technology or need to find the right person to help you, begin by visiting the IT Support Center Web site, contacting the Support Center staff using this form, or calling 302-831-6000.

Specific Services and Solutions

Internet Access	UD provides both wired and wireless access to the University's network and the Internet. All network adapters must be registered for network access. Using an Ethernet adapter for wired access? Register your computer's Ethernet adapter at the UD Network Page. Using a wireless network adapter (WiFi)? The easiest method of registering a wireless adapter is to select the UDel Help network only when you are registering a wireless device. (More information about UD's wireless networks)
Technology in the Classroom	For help with any of the technology in a UD classroom, pick up the classroom phone to contact the Classroom Tech Hotline or call 302-831-3546. Academic Technology Services offers faculty specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, classroom capture, and videoconferencing. UD uses Sakai--an open source platform--for learning and collaboration to support our faculty and students. Log in to Sakai@UD.
Business Systems	For more information about our support of business areas such as Collecting Payments via the Web, UD Financials, UD HR Systems, UDSIS, or UD Web Forms, send your questions via this form.
Collaboration & Sharing	We have an overview to help you choose the right collaboration tool. Some of the most popular options for collaboration are listed below. Sakai@UD In addition to using Sakai@UD for academic classes, you can use Sakai@UD for collaboration on UD-related projects. Google Apps@UD Even if you don't use Google Apps@UD for email, you can collaborate using Google Docs or Google Sites. WordPress You can use WordPress, hosted at sites.udel.edu, to set up a Web site, blog, or other collaborative Web space. To conduct online surveys, link to the Qualtrics survey system. Contact the IT Support Center for information about other solutions for collaboration and sharing.
Computing Sites	UD has over 700 computers available for use around campus. Learn about our computing sites and the services and software available.
Computer Security at UD	Information security is an issue we all need to deal with. To learn how to keep your computer and information safe, read guidelines about computer security at UD. If you have a specific question, contact the IT Support Center.
GreenIT	The GreenIT program is part of the University's sustainability initiative, which offers tangible steps to reduce the carbon footprint of your activities. For example, view IT's recommendations for computer power settings.
LearnIT@UD	IT offers extensive technology training options in a variety of formats. Visit the LearnIT@UD Web site.
Media Support	For help with any of the technology in a UD classroom, pick up the classroom phone for the Classroom Tech Hotline or call 302-831-3546. Professional audio/video production, campus and performance events (including Mitchell and Pearson Hall performance venues): call IT University Media Services at 302-831-3557. General multimedia support for faculty: contact Academic Technology Services. Students: Multimedia software is available in many University computing sites. You can visit the Student Multimedia Design Center, lower level of Morris Library, to use multimedia systems, reserve a studio, or to borrow equipment.
Network & Server Support	IT backup policies and procedures (includes retention schedule) UD Virtual Machine Request Form To request assistance with the campus network, Active Directory, telephone services, voice mail, campus card systems, telecommunications, or the campus cable TV distribution system, contact the IT Support Center. Your request will be referred to the appropriate staff member.
Research Support	IT supports research by providing access to databases essential to scholarly research, policy formation, information infrastructure, development, and economic growth. Consulting services include assistance with data analysis, data extraction, statistical and mathematical software, geographic information systems, and scientific visualization software. Send email to researchcomputing@udel.edu for assistance. Also visit the Research Computing Web site.
Software Licensed for UD Use	The University has licensed anti-virus software and a variety of other software applications and utilities for use by students, faculty, and staff for free. View UD-licensed software.
UD Email	UD offers a number of central mail solutions, Google Apps @UD for all undergraduate students and UD Webmail for faculty, staff, and graduate students. (Faculty, staff, and graduate students may select Google Apps @UD for email.) To see which central email system you use, log in to the UD Network page. Your email service is listed under "Your Account Information." For help with individual IMAP clients for reading your email, visit the IT Support Center's Web site.
Web Page Support	Drupal Content Management System Google Sites (in Google Apps @UD) HTML pages on copland.udel.edu Personal pages Student groups WordPress For information about which solution would be best for you, contact the IT Support Center.