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IT Services

Information Technologies (IT) provides a full range of services and technology solutions to the University community. If you need help using a specific form of technology or need to find the right person to help you, begin by submitting a help request form or calling 302-831-6000.

Internet Access

  • UD provides both wired and wireless access to the University's network and the Internet. Connect your devices.
  • Students, faculty, and staff from UD are encouraged to use eduroam as their primary WiFi network both on campus and while visiting any other eduroam institution.
  • All network adapters must be registered for network access. Register your computer's Ethernet or WiFi adapter at the UD Network Page.
  • Guest access to UDelNet resources is available in some cases.

Account Management

Backup Services

  • Win Domain File Services: The Win Domain File Services (Win DFS) is a subscription-based, native Windows storage solution offered by UD IT for University departments to locally manage University information.
  • IT backup policies and procedures (includes retention schedule).
  • LEGATO system backups: Submit a help ticket request requesting more information.
  • For more information about IT backup services, including pricing, visit the IT backup services Web page or submit a Help Request form to the IT Support Center.

Business Systems

CATV (UD Television)

Classroom Technology

  • For help with any of the technology in a UD classroom, pick up the classroom phone to contact the Classroom Tech Hotline or call 302-831-3546.
  • Academic Technology Services and Faculty Commons offer faculty specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, classroom capture, and videoconferencing.
  • UD uses Sakai and Canvas—both open source platforms—for learning and collaboration to support our faculty and students. Log in to Sakai@UD or Canvas@UD.
  • IT offers test scoring and frequency scanning services.

Collaboration & Sharing

  • We have an overview to help you choose the right collaboration tool. Some of the most popular options for collaboration are listed below.
  • Sakai@UD—In addition to using Sakai@UD for academic classes, you can use Sakai@UD for collaboration on UD-related projects.
  • Canvas@UD—In addition to using Canvas@UD for academic classes, you can use Canvas@UD for collaboration on UD-related projects.
  • Google Apps@UD—Even if you don't use Google Apps@UD for email, you can collaborate using Google Drive.
  • SharePoint—Microsoft SharePoint 2010 is a Web-based application that allows working groups to collaborate online using any supported Web browser. You can use SharePoint for document management, file management, workflow management, and online discussion.
  • Contact the IT Support Center for information about other solutions for collaboration and sharing.

Computer Security at UD

Computing Sites

  • UD has over 700 computers available for use around campus. Learn about our computing sites and the services and software available.

Desktop Support

  • For help with purchasing consulting of desktop, mobile and other devices, software, and related equipment and accessories visit IT Computing Purchases.
  • To request help with installing software, data transfer and backup, adding printers, updating, and troubleshooting issues, contact the IT Support Center.
  • IT offers email support for Outlook/Exchange, Google Apps, and local email clients.
  • KACE is a desktop management software that is used to manage updates that are pushed to various desktops, contact your IT Professional for more information.
  • Computer Repair and Troubleshooting provides diagnostic services, virus/malware cleaning and troubleshooting assistance for University students, staff, and faculty in our Smith Hall service area located in the Smith Hall Computing Site (rooms 002, 004, and 006). Appointments are required and can be made by contacting our IT Support Center.

Employee Development

  • IT offers extensive technology training options in a variety of formats. Visit the ConnectingU Web site for a list of upcoming sessions.

Guest Access

Institutional Purchases

Media Support

  • For help with any of the technology in a UD classroom, pick up the classroom phone for the Classroom Tech Hotline or call 302-831-3546.
  • Professional audio/video production, campus and performance events (including Mitchell and Pearson Hall performance venues): call IT University Media Services at 302-831-3557.
  • General multimedia support for faculty: contact Academic Technology Services.
  • Students: Multimedia software is available in many University computing sites. You can visit the Student Multimedia Design Center, lower level of Morris Library, to use multimedia systems, reserve a studio, or to borrow equipment.

Network & Server Support

Printing Services

  • University faculty, staff, and students can print on a large format color poster printer in the Smith Hall Computing Site (rooms 002, 004, and 006). Information about cost, payment and specific printing information can be found on our poster printing web pages.

Research Support


Telephone Services

UD Email

Virtual Machines

Web Page Support

IT Professionals Contacts

  • The mailing list is used to share important notifications to all those who support computing at the University of Delaware. If you do not receive these notifications, complete a help ticket request, listing the departments you support. This is a Google Group and is searchable by logging into your GoogleApps@UDel account.
  • INTEC hardware maintenance: An outside vendor who accepts requests for annual departmental maintenance contracts. They also provide "Time and Materials" repairs for UD-owned equipment and for systems personally owned by UD faculty, staff, and students.
  • Report supplies needed or broken technology equipment in a classroom.

IT Professionals User Groups

Join the IT-Pros Google Group