Ask IT Support
Ask IT Service Desk in Smith Hall
In-person support is available at the Ask IT Service Desk in the lower level of Smith Hall (view on map). You can also call (302) 831-6000, email askit@udel.edu, or submit a help request for technical support.
Please enter the building through the northwest entrance facing Main Street across from 140 Smith. The computing site and the scanning and printing services desk are located on the lower level. Enter using the atrium staircase. Rooms 002, 004, 006, 040.
Spring Hours:
February 2 - May 20
Monday - Friday: 8 a.m. - 8 p.m.
Saturday & Sunday: 10 a.m. - 3 p.m.
Closed: 3/21 through 3/29 for Spring Break, 4/17 for Inauguration
Summer Hours:
May 21 - August 14
Monday - Friday: 10 a.m. - 3 p.m.
Saturday & Sunday: Closed
Closed: 5/25 for Memorial day, 6/19 for Juneteenth, 7/3 for July 4
Services Offered
- Wi-Fi setup
- Poster Printing
- Personal computer troubleshooting
- Class software support
- Self-service printing
- Limited computer hardware repair
- IT Support
Faculty & Staff Support
The Smith Hall Ask IT Service Desk provides general technical support for the campus community. It is important to note that some colleges and administrative units maintain dedicated IT support teams for specialized software, instructional technologies, and university-owned faculty/staff devices.
For support related to:
College-specific academic software
Canvas course configuration beyond general guidance
Specialized research or instructional tools
University-owned faculty or staff laptops managed by a college IT unit.
UD systems, services, or processes beyond immediate hardware and software break-fix issues.
Ask IT is happy to help route you to the appropriate group. If you are unsure which team supports your request, don’t hesitate to stop by and speak with one of our Ask IT Service Desk representatives, email askit@udel.edu, or call 302-831-6000.
Smith Hall Computing Site
Operating on the same hours as our Ask IT Service Desk, the computing site in Smith Hall offers computers with class software, docking stations for your devices, and space to collaborate or hang out between classes. It is also a printer location for printing through PaperCut. Learn more about Remote Labs to access class software anywhere on campus.