Remedy Statistics

January 2003 Statistics

Category	Total
New Trouble Tickets	951
New NSRs	302
Hits on Help Center Home Page	6,450
Total calls to 831-6000	1,897

Individual January Reports

Student Problems:                   ( by college class) ( by problem type)
Faculty/Staff Problems:    ( by department) ( by problem type)
Top Problem Types
All Problem Types
Top User Classifications
Tickets Handled by IT group
IT Documentation - webpage hits

Quarterly Reports - 2002  Faculty/Staff only
Semester Reports - 2002/2003  Student

Help Center Home Page
UD Home Page

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