| IT Help Center - January 2003 | ||||
| All Faculty/Staff Problems | All Faculty/Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 116 | |
| Access; Activate; UNIX; Faculty/Staff | 2 | Printing; Local; Faculty/Staff | 34 | |
| Access; Change of Owner | 1 | E-Mail; Other | 27 | |
| Access; Inactive users | 5 | E-Mail; Messenger; General (how to use) | 22 | |
| Access; Out of funds | 2 | Other | 19 | |
| Access; Passwords; MVS | 10 | Connection; PPP; Faculty/Staff | 17 | |
| Access; Passwords; Other | 1 | E-Mail; Messenger; Preferences | 17 | |
| Access; Passwords; Unix | 12 | Software; Word Processing/Editors; MS Word | 17 | |
| Access; PINS; Faculty/Staff | 8 | Desktop Systems; Setup | 16 | |
| Access; Username | 7 | Connection; Ethernet; Faculty/Staff | 15 | |
| Administrative Systems; FIS; Purchasing | 1 | TSC; PPP; New Setup | 15 | |
| Administrative Systems; Kiosks; Several Kiosks Involved | 1 | Learning; WebCT; Other | 13 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Access; Passwords; Unix | 12 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Service Interruption; Central System Problem | 12 | |
| Administrative Systems; Reporting; Supernatural | 1 | TSC; Troubleshoot; Software | 12 | |
| Administrative Systems; SIS; Graduate Admissions | 1 | Access; Passwords; MVS | 10 | |
| Administrative Systems; SIS; SIS+ | 2 | File Management; Disk Quota | 10 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | File Management; UNIX | 10 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Security; Virus; How to use software | 10 | |
| Connection; Ethernet; Faculty/Staff | 15 | TSC; Troubleshoot; Operating System | 9 | |
| Connection; Ethernet; Student; Troubleshoot | 1 | Web (WWW); Web Pages; Faculty/Staff | 9 | |
| Connection; ISP; Faculty/Staff | 1 | Printing; RJE | 9 | |
| Connection; PPP; Faculty/Staff | 17 | Security; Virus; Has Virus; Faculty/Staff | 9 | |
| Connection; PPP; Student | 2 | Access; PINS; Faculty/Staff | 8 | |
| Connection; Software; FTP | 1 | Web (WWW); Browsers; Faculty/Staff | 8 | |
| Connection; Software; Other | 1 | E-Mail; Pine; How To Use | 8 | |
| Connection; Wireless; Faculty/Staff | 1 | Voice Mail; General Questions | 8 | |
| DCWO | 1 | Security; Hacking | 8 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Access; Username | 7 | |
| Desktop Systems; Setup | 16 | E-Mail; Messenger; Address books | 7 | |
| Desktop Systems; Use; Faculty/Staff | 116 | Security; Bandwidth | 7 | |
| Desktop Systems; Use; Students | 1 | E-Mail; Outlook; Faculty/Staff | 6 | |
| Documentation | 1 | TSC; PPP; Repair | 6 | |
| E-Mail; General; Forward command | 1 | Access; Inactive users | 5 | |
| E-Mail; General; INBOX too large | 3 | Telephone; General; Telephone Services | 5 | |
| E-Mail; General; Mail lists | 2 | Service Interruption; Departmental Server | 5 | |
| E-Mail; General; Vacation message | 4 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| E-Mail; Messenger; Address books | 7 | E-Mail; General; Vacation message | 4 | |
| E-Mail; Messenger; Delete messages | 3 | Using Unix; Command syntax | 4 | |
| E-Mail; Messenger; General (how to use) | 22 | E-Mail; Outlook Express; Faculty/Staff | 4 | |
| E-Mail; Messenger; Preferences | 17 | Software; Word Processing/Editors; Word Perfect | 4 | |
| E-Mail; Messenger; Subscribe to folders | 1 | TSC; Ethernet; New Setup | 3 | |
| E-Mail; Other | 27 | Software; Database; Access | 3 | |
| E-Mail; Outlook Express; Faculty/Staff | 4 | TSC; Special Request | 3 | |
| E-Mail; Outlook; Faculty/Staff | 6 | TSC; Troubleshoot; Boot Problems | 3 | |
| E-Mail; Pine; How To Use | 8 | Software; Remedy; Access | 3 | |
| EZFORMS; Bi-Weekly Time Report | 2 | E-Mail; General; INBOX too large | 3 | |
| EZFORMS; Change of Grade | 1 | Security; Spam | 3 | |
| EZFORMS; Change of Major/Minor | 3 | E-Mail; Messenger; Delete messages | 3 | |
| EZFORMS; Class Roster Request | 1 | EZFORMS; Change of Major/Minor | 3 | |
| EZFORMS; FAI (Request for Services) | 1 | Access; Activate; MVS | 2 | |
| EZFORMS; JVs | 1 | Software; Word Processing/Editors; Other | 2 | |
| File Management; Disk Quota | 10 | Security; Copyright | 2 | |
| File Management; UNIX | 10 | Access; Activate; UNIX; Faculty/Staff | 2 | |
| HR; Other | 1 | Access; Out of funds | 2 | |
| Learning; User Services, self-paced mods | 2 | Security; Virus; Needs software | 2 | |
| Learning; WebCT; Login | 2 | Software; Spreadsheets; Excel | 2 | |
| Learning; WebCT; Other | 13 | Administrative Systems; SIS; SIS+ | 2 | |
| Other | 19 | EZFORMS; Bi-Weekly Time Report | 2 | |
| Printing; Local; Faculty/Staff | 34 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Printing; RJE | 9 | Using Unix; Other | 2 | |
| Scanning | 1 | Connection; PPP; Student | 2 | |
| Security; Bandwidth | 7 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Security; Copyright | 2 | E-Mail; General; Mail lists | 2 | |
| Security; Hacking | 8 | Security; Other | 2 | |
| Security; Other | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | |
| Security; Spam | 3 | Learning; User Services, self-paced mods | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 9 | Learning; WebCT; Login | 2 | |
| Security; Virus; How to use software | 10 | EZFORMS; JVs | 1 | |
| Security; Virus; Needs software | 2 | Software; Database; SQL | 1 | |
| Service Interruption; Central System Problem | 12 | Telephone; General; TSC calls | 1 | |
| Service Interruption; Departmental Server | 5 | E-Mail; General; Forward command | 1 | |
| Software Distribution | 1 | Documentation | 1 | |
| Software; Database; Access | 3 | Desktop Systems; Use; Students | 1 | |
| Software; Database; SQL | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Software; UD Thesis; MS Word | 1 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Software; Presentation/Desktop Publish.; Other | 2 | DCWO | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Connection; Wireless; Faculty/Staff | 1 | |
| Software; Presentation/Desktop Publish.; Quark | 1 | Connection; Software; Other | 1 | |
| Software; Programming Languages | 1 | Connection; Software; FTP | 1 | |
| Software; Remedy; Access | 3 | Software; Presentation/Desktop Publish.; Quark | 1 | |
| Software; Spreadsheets; Excel | 2 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Connection; ISP; Faculty/Staff | 1 | |
| Software; UD Thesis; MS Word | 1 | Connection; Ethernet; Student; Troubleshoot | 1 | |
| Software; Word Processing/Editors; MS Word | 17 | Web (WWW); Browsers; Student | 1 | |
| Software; Word Processing/Editors; Other | 2 | Software Distribution | 1 | |
| Software; Word Processing/Editors; Word Perfect | 4 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| Telephone; General; Telephone Services | 5 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Telephone; General; TSC calls | 1 | Administrative Systems; SIS; Graduate Admissions | 1 | |
| TSC; Ethernet; New Setup | 3 | Administrative Systems; Reporting; Supernatural | 1 | |
| TSC; PPP; New Setup | 15 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| TSC; PPP; Repair | 6 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| TSC; Special Request | 3 | Administrative Systems; Kiosks; Several Kiosks Involved | 1 | |
| TSC; Troubleshoot; Boot Problems | 3 | Administrative Systems; FIS; Purchasing | 1 | |
| TSC; Troubleshoot; Operating System | 9 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| TSC; Troubleshoot; Software | 12 | Software; Programming Languages | 1 | |
| Using Unix; Command syntax | 4 | EZFORMS; Change of Grade | 1 | |
| Using Unix; Other | 2 | Access; Passwords; Other | 1 | |
| Voice Mail; General Questions | 8 | HR; Other | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | EZFORMS; Class Roster Request | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 8 | Scanning | 1 | |
| Web (WWW); Browsers; Student | 1 | Access; Change of Owner | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 9 | EZFORMS; FAI (Request for Services) | 1 | |
| Grand Total | 647 | Grand Total | 647 |