| IT Help Center - January 2003 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 117 | |
| Access; Activate; UNIX; Faculty/Staff | 4 | Connection; Ethernet; Student; Troubleshoot | 38 | |
| Access; Activate; UNIX; Student | 6 | Printing; Local; Faculty/Staff | 35 | |
| Access; Change of Owner | 1 | E-Mail; Other | 33 | |
| Access; Inactive users | 12 | Security; Bandwidth | 27 | |
| Access; Out of funds | 4 | Other | 27 | |
| Access; Passwords; MVS | 10 | Learning; WebCT; Other | 27 | |
| Access; Passwords; Other | 1 | E-Mail; Messenger; General (how to use) | 23 | |
| Access; Passwords; Unix | 16 | Connection; PPP; Student | 23 | |
| Access; PINS; Faculty/Staff | 8 | TSC; PPP; New Setup | 22 | |
| Access; PINS; Student | 10 | TSC; Troubleshoot; Operating System | 21 | |
| Access; Username | 10 | Connection; PPP; Faculty/Staff | 19 | |
| Administrative Systems; FIS; Purchasing | 1 | Software; Word Processing/Editors; MS Word | 18 | |
| Administrative Systems; Kiosks; Several Kiosks Involved | 1 | E-Mail; Messenger; Preferences | 18 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | TSC; Troubleshoot; Software | 17 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Desktop Systems; Setup | 17 | |
| Administrative Systems; Reporting; Supernatural | 1 | TSC; Troubleshoot; Boot Problems | 16 | |
| Administrative Systems; SIS; Graduate Admissions | 1 | Access; Passwords; Unix | 16 | |
| Administrative Systems; SIS; SIS+ | 5 | Connection; Ethernet; Faculty/Staff | 16 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | Security; Hacking | 13 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Desktop Systems; Use; Students | 13 | |
| Connection; Ethernet; Faculty/Staff | 16 | Service Interruption; Central System Problem | 12 | |
| Connection; Ethernet; Student; MoveIn | 2 | Security; Virus; How to use software | 12 | |
| Connection; Ethernet; Student; Troubleshoot | 38 | Access; Inactive users | 12 | |
| Connection; ISP; Faculty/Staff | 1 | Web (WWW); Web Pages; Faculty/Staff | 11 | |
| Connection; ISP; Student | 3 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| Connection; PPP; Faculty/Staff | 19 | Voice Mail; General Questions | 10 | |
| Connection; PPP; Student | 23 | Access; Username | 10 | |
| Connection; Software; FTP | 2 | Access; PINS; Student | 10 | |
| Connection; Software; Other | 2 | TSC; PPP; Repair | 10 | |
| Connection; Software; Telnet | 2 | Access; Passwords; MVS | 10 | |
| Connection; Wireless; Faculty/Staff | 1 | File Management; UNIX | 10 | |
| Connection; Wireless; Student | 2 | File Management; Disk Quota | 10 | |
| DCWO | 1 | E-Mail; Outlook Express; Students | 10 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | Security; Virus; Has Virus; Faculty/Staff | 9 | |
| Desktop Systems; Setup | 17 | Printing; RJE | 9 | |
| Desktop Systems; TSC; Pre-purchase | 1 | E-Mail; Pine; How To Use | 9 | |
| Desktop Systems; Use; Faculty/Staff | 117 | Access; PINS; Faculty/Staff | 8 | |
| Desktop Systems; Use; Students | 13 | TSC; Troubleshoot; Hardware | 7 | |
| Documentation | 1 | TSC; Ethernet; Repair | 7 | |
| E-Mail; General; Forward command | 2 | Telephone; General; Telephone Services | 7 | |
| E-Mail; General; INBOX too large | 4 | E-Mail; Messenger; Address books | 7 | |
| E-Mail; General; Mail lists | 2 | Web (WWW); Browsers; Student | 6 | |
| E-Mail; General; Vacation message | 4 | Using Unix; Other | 6 | |
| E-Mail; Messenger; Address books | 7 | TSC; Special Request | 6 | |
| E-Mail; Messenger; Delete messages | 3 | Access; Activate; UNIX; Student | 6 | |
| E-Mail; Messenger; General (how to use) | 23 | Learning; WebCT; Login | 6 | |
| E-Mail; Messenger; Preferences | 18 | E-Mail; Outlook; Faculty/Staff | 6 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Software; Word Processing/Editors; Word Perfect | 5 | |
| E-Mail; Other | 33 | Service Interruption; Departmental Server | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 4 | Administrative Systems; SIS; SIS+ | 5 | |
| E-Mail; Outlook Express; Students | 10 | Security; Copyright | 5 | |
| E-Mail; Outlook; Faculty/Staff | 6 | E-Mail; General; Vacation message | 4 | |
| E-Mail; Outlook; Student | 1 | Using Unix; Command syntax | 4 | |
| E-Mail; Pine; How To Use | 9 | E-Mail; General; INBOX too large | 4 | |
| EZFORMS; Bi-Weekly Time Report | 2 | TSC; Ethernet; New Setup | 4 | |
| EZFORMS; Change of Grade | 1 | E-Mail; Outlook Express; Faculty/Staff | 4 | |
| EZFORMS; Change of Major/Minor | 3 | Security; Virus; Has Virus; Student | 4 | |
| EZFORMS; Class Roster Request | 1 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| EZFORMS; FAI (Request for Services) | 1 | Access; Activate; UNIX; Faculty/Staff | 4 | |
| EZFORMS; JVs | 1 | Access; Out of funds | 4 | |
| File Management; Disk Quota | 10 | Connection; ISP; Student | 3 | |
| File Management; UNIX | 10 | Voice Mail; Resets/Reinitialize; Student | 3 | |
| HR; Other | 1 | TSC; Virus Repair | 3 | |
| LAN; Faculty/Staff | 1 | Telephone; General; TSC calls | 3 | |
| Learning; User Services, self-paced mods | 2 | Software; UD Thesis; MS Word | 3 | |
| Learning; WebCT; Login | 6 | Software; Remedy; Access | 3 | |
| Learning; WebCT; Other | 27 | Software; Presentation/Desktop Publish.; Other | 3 | |
| Other | 27 | Software; Database; Access | 3 | |
| Printing; Local; Faculty/Staff | 35 | EZFORMS; Change of Major/Minor | 3 | |
| Printing; Local; Student | 2 | E-Mail; Messenger; Delete messages | 3 | |
| Printing; RJE | 9 | Security; Spam | 3 | |
| Scanning | 1 | Security; Other | 3 | |
| Security; Bandwidth | 27 | E-Mail; General; Mail lists | 2 | |
| Security; Copyright | 5 | Connection; Wireless; Student | 2 | |
| Security; Hacking | 13 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | |
| Security; Other | 3 | Connection; Software; FTP | 2 | |
| Security; Spam | 3 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 9 | Connection; Software; Other | 2 | |
| Security; Virus; Has Virus; Student | 4 | Access; Activate; MVS | 2 | |
| Security; Virus; How to use software | 12 | Printing; Local; Student | 2 | |
| Security; Virus; Needs software | 2 | Connection; Ethernet; Student; MoveIn | 2 | |
| Service Interruption; Central System Problem | 12 | Security; Virus; Needs software | 2 | |
| Service Interruption; Departmental Server | 5 | EZFORMS; Bi-Weekly Time Report | 2 | |
| Software Distribution | 1 | E-Mail; General; Forward command | 2 | |
| Software; Database; Access | 3 | Software; Word Processing/Editors; Other | 2 | |
| Software; Database; Other | 1 | Learning; User Services, self-paced mods | 2 | |
| Software; Database; SQL | 1 | Software; Spreadsheets; Excel | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Connection; Software; Telnet | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 1 | Connection; ISP; Faculty/Staff | 1 | |
| Software; Presentation/Desktop Publish.; Other | 3 | Software; Presentation/Desktop Publish.; Dreamweaver | 1 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Software; Presentation/Desktop Publish.; Quark | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| Software; Programming Languages | 1 | Software; Presentation/Desktop Publish.; Quark | 1 | |
| Software; Remedy; Access | 3 | Software; Programming Languages | 1 | |
| Software; Spreadsheets; Excel | 2 | Access; Passwords; Other | 1 | |
| Software; Stat/Math Applications; Maple | 1 | Software; Database; SQL | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Software; Stat/Math Applications; Maple | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; UD Thesis; MS Word | 3 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; Word Processing/Editors; MS Word | 18 | Software; Database; Other | 1 | |
| Software; Word Processing/Editors; Other | 2 | Administrative Systems; FIS; Purchasing | 1 | |
| Software; Word Processing/Editors; Word Perfect | 5 | EZFORMS; JVs | 1 | |
| Telephone; General; Telephone Services | 7 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Telephone; General; TSC calls | 3 | Software Distribution | 1 | |
| Telephone; General; Wrong number | 1 | LAN; Faculty/Staff | 1 | |
| TSC; Ethernet; New Setup | 4 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 7 | Access; Change of Owner | 1 | |
| TSC; PPP; New Setup | 22 | Documentation | 1 | |
| TSC; PPP; Repair | 10 | EZFORMS; Change of Grade | 1 | |
| TSC; Special Request | 6 | EZFORMS; Class Roster Request | 1 | |
| TSC; Troubleshoot; Boot Problems | 16 | Desktop Systems; TSC; Pre-purchase | 1 | |
| TSC; Troubleshoot; Hardware | 7 | Administrative Systems; Reporting; Supernatural | 1 | |
| TSC; Troubleshoot; Operating System | 21 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| TSC; Troubleshoot; Software | 17 | Scanning | 1 | |
| TSC; Virus Repair | 3 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| Using Unix; Command syntax | 4 | HR; Other | 1 | |
| Using Unix; Other | 6 | E-Mail; Outlook; Student | 1 | |
| Voice Mail; General Questions | 10 | Administrative Systems; Kiosks; Several Kiosks Involved | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 2 | Administrative Systems; SIS; Graduate Admissions | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 3 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | Connection; Wireless; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 6 | DCWO | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 11 | EZFORMS; FAI (Request for Services) | 1 | |
| (blank) | (blank) | |||
| Grand Total | 951 | Grand Total | 951 |