IT Help Center - Winter Term 2003
All Student Problems			All Student Problems sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; UNIX; Student	6		Connection; Ethernet; Student; Troubleshoot	43
Access; Inactive users	7		Connection; PPP; Student	26
Access; Out of funds	2		Security; Bandwidth	20
Access; Passwords; Unix	4		Learning; WebCT; Other	16
Access; PINS; Student	12		TSC; Troubleshoot; Boot Problems	15
Access; Username	7		Desktop Systems; Use; Students	15
Administrative Systems; SIS; SIS+	3		TSC; Troubleshoot; Operating System	14
Connection; Ethernet; Faculty/Staff	1		Access; PINS; Student	12
Connection; Ethernet; Student; MoveIn	2		E-Mail; Outlook Express; Students	10
Connection; Ethernet; Student; Troubleshoot	43		TSC; Virus Repair	8
Connection; ISP; Student	3		TSC; Troubleshoot; Hardware	8
Connection; PPP; Student	26		TSC; Ethernet; Repair	8
Connection; Software; Other	1		Access; Inactive users	7
Connection; Software; Telnet	2		Access; Username	7
Connection; Wireless; Student	1		Access; Activate; UNIX; Student	6
Desktop Systems; Setup	1		TSC; Troubleshoot; Software	6
Desktop Systems; Use; Students	15		Other	6
E-Mail; General; Forward command	2		Learning; WebCT; Login	6
E-Mail; Messenger; General (how to use)	3		E-Mail; Other	6
E-Mail; Other	6		TSC; PPP; Repair	5
E-Mail; Outlook Express; Students	10		TSC; PPP; New Setup	5
E-Mail; Outlook; Student	1		Security; Virus; Has Virus; Student	5
E-Mail; Pine; How To Use	1		Security; Hacking	5
Learning; WebCT; Login	6		Web (WWW); Browsers; Student	4
Learning; WebCT; Other	16		Voice Mail; Resets/Reinitialize; Student	4
Other	6		Access; Passwords; Unix	4
Printing; Local; Student	2		Security; Copyright	4
Security; Bandwidth	20		Voice Mail; General Questions	3
Security; Copyright	4		Administrative Systems; SIS; SIS+	3
Security; Hacking	5		Connection; ISP; Student	3
Security; Virus; Has Virus; Student	5		E-Mail; Messenger; General (how to use)	3
Security; Virus; How to use software	1		E-Mail; General; Forward command	2
Service Interruption; Central System Problem	1		Web (WWW); Browsers; Faculty/Staff	2
Software; Presentation/Desktop Publish.; Other	1		Connection; Software; Telnet	2
Software; Stat/Math Applications; Maple	1		Access; Out of funds	2
Software; UD Thesis; MS Word	2		Using Unix; Other	2
Software; Word Processing/Editors; MS Word	1		Software; UD Thesis; MS Word	2
Telephone; General; Telephone Services	2		Printing; Local; Student	2
Telephone; General; TSC calls	1		Telephone; General; Telephone Services	2
TSC; Ethernet; New Setup	1		TSC; Special Request	2
TSC; Ethernet; Repair	8		Connection; Ethernet; Student; MoveIn	2
TSC; PPP; New Setup	5		Security; Virus; How to use software	1
TSC; PPP; Repair	5		Connection; Software; Other	1
TSC; Special Request	2		E-Mail; Outlook; Student	1
TSC; Troubleshoot; Boot Problems	15		TSC; Ethernet; New Setup	1
TSC; Troubleshoot; Hardware	8		Connection; Ethernet; Faculty/Staff	1
TSC; Troubleshoot; Operating System	14		E-Mail; Pine; How To Use	1
TSC; Troubleshoot; Software	6		Telephone; General; TSC calls	1
TSC; Virus Repair	8		Desktop Systems; Setup	1
Using Unix; Command syntax	1		Connection; Wireless; Student	1
Using Unix; Other	2		Using Unix; Command syntax	1
Voice Mail; General Questions	3		Software; Word Processing/Editors; MS Word	1
Voice Mail; Resets/Reinitialize; Student	4		Software; Stat/Math Applications; Maple	1
Web (WWW); Browsers; Faculty/Staff	2		Software; Presentation/Desktop Publish.; Other	1
Web (WWW); Browsers; Student	4		Service Interruption; Central System Problem	1
Grand Total	321		Grand Total	321