New VoIP phones

University's Central Campus gets new VoIP phones

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9:13 a.m., July 12, 2013--The University of Delaware’s campus-wide deployment of new VoIP phones will proceed to Central Campus this week. 

Dimension Data, the approved UD vendor in charge of the deployment, has completed delivery of thousands of new VoIP phones to faculty and staff in the north, west, south, and east parts of campus. 

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Central Campus is defined as buildings with codes beginning with NC (Newark Central).

Visit the VoIP website for more details, including a list of buildings in the Central Campus deployment.

Telephone Services reminds the University community to read the VoIP website for details on this extensive technology upgrade, which includes an initial “like for like” replacement of old to new phones. If a department currently has a conference phone, it will be replaced with a VoIP conference phone. Existing headsets will be upgraded with an adapter to work with the new VoIP phone. 

Until the entire campus is “cut over” to the new VoIP phone service in mid-August, it is important to remember: 

  • Existing Centrex phone service continues in its entirety, handling incoming calls, outgoing calls, and voice mail.
  • New VoIP phones will only function for outgoing calls and voice mail for calls received from other VoIP phones. 
  • Upon receipt of your new phone, look on the back or bottom of the phone to see what model number you have (e.g., 3905, 6961, etc.). Specific training resources for each model VoIP phone are on the VoIP website

Telephone Services assures everyone that unique telephone needs will be resolved.

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