COVID Precautions

COVID-19 Precautions

On campus, our students' safety is our highest priority.  To reduce the density of our campus this fall, we limited the number of students living in residence halls to about 1,300, or about 20% of capacity. We plan to increase that to about 4,000 students in the spring, or about 60% of capacity. 

 

Students’ residence hall assignments are being made with a focus on reduced density and decreasing contagion opportunities. Protocols such as designated interior traffic flow patterns and guidelines on use of shared spaces such as bathrooms and lounges will be enacted to support these efforts. UD has hired additional custodial staff members to allow for multiple daily cleanings in each hall.

 

In addition, Quarantine & Isolation housing is free and available for any student - including off-campus students - who needs a place to relocate due to public health recommendations provided by Student Health Services.

 

Keep to up-to-date with our quarantine and isolation usage via the COVID dashboard. And please, get tested for COVID-19 at either of our indoor testing lcoations: Perkins Student Center or Clayton Hall. Make an appointment today!

Quarantine and Isolation Process

 

Entering

Quarantine and Isolation

It depends! Students whose current housing situation (on or off campus) does not allow them to properly quarantine or isolate will be provided the option to relocate to one of our designated on-campus spaces. Students who live in on-campus apartments can quarantine in their original space, but would be asked to move in the event that they test positive for COVID-19 and therefore need to isolate. All other on-campus students must leave their original space to quarantine or isolate, but can choose whether or not they would like to move to our designated spaces or to a suitable off-campus alternative.

Yes, but we ask that students call Student Health services so they can discuss these arrangements and take note of the new location in case of an emergency. Please notify Residence Life & Housing of your departure 24 hours prior to leaving campus.

The typical stay for quarantine is 14 days and isolation is 10 days. However, there are many circumstances that will affect the length of your stay and the official duration is determined by Student Health Services.

Individuals will be asked to quarantine or isolate to Protect The Flock by minimizing preventable COVID-19 transmission within our community. Students who need to quarantine or isolate will be contacted directly by staff at Student Health Services or Residence Life & Housing.


Quarantine separates people who are awaiting test results or were exposed to COVID-19 from the general population in order to monitor whether or not they become sick. Isolation separates people who have tested positive for COVID-19 and may be contagious from others who are not sick.

 

Students whose current housing situation (on or off campus) does not allow them to properly quarantine or isolate will be asked to relocate to one of our designated on-campus spaces. Any on-campus student who is asked to relocate will not be permitted to stay in their current space, but can choose whether or not they would like to move to the space we provide or to a suitable off-campus alternative.  

All quarantine and isolation spaces have their own

  • bedroom, 
  • bathroom, 
  • refrigerator, 
  • microwave, and 
  • other standard residence hall furnishings.


We will provide:

  • sheets, 
  • a small blanket, 
  • towel, 
  • toilet paper, 
  • tissues, 
  • garbage bags, 
  • toiletry kit, 
  • disinfecting wipes, and 
  • a snack bag. 

Extras of these items are available upon request as well.

 

Students should bring:

  • pillow, 
  • academic materials, 
  • comforter, 
  • electronic devices and chargers, 
  • medications, and 
  • anything else to make them feel comfortable for the duration of their stay.

After confirming their plans to relocate to a quarantine or isolation space, students will have the option to coordinate a pick-up time with UD Transportation to ensure safe and timely arrival at their assigned space.


Students who are able to drive themselves to their assigned space are free to do so and do not need to utilize UD Transportation. In this case, students will be asked to provide their vehicle information to staff in order to ensure they can utilize nearby parking on campus.

While in

Quarantine and Isolation

Each Blue Hen has a responsibility to help Protect the Flock! While living in quarantine or isolation, it is important that students abide by the following procedures to contribute to the health and safety of our community. Any failure to adhere to the items below will be referred to the Office of Student Conduct.

  • Students are not permitted to leave their assigned room unless instructed by Residence Life & Housing or other University personnel or in case of an emergency

  • Guests are prohibited from entering any quarantine or isolation facilities

  • A face covering must be worn before answering the door to retrieve food or any items left at the door

  • Leaving your space to receive a delivery is prohibited at all times.

  • Any delivery that needs to be picked up outside and brought to your room will need to be coordinated as an exception with a Residence Life & Housing staff member.

  • Connect frequently with the assigned Case Manager (see our Student Support section for more info) and engage as needed with Student Health Services to provide updates regarding development of symptoms

  • Place all trash and recycling in a closed garbage bag outside in the main hallway. Pick-up is scheduled for 9:00am each morning.

  • Uphold the University of Delaware Code of Conduct and Residence Hall Regulations

Meal & Snack Orders

Students living in quarantine and isolation are provided meals by University of Delaware Dining Services. In a student’s welcome email, three links are provided to assist students through the meal ordering process. The first is the meal ordering form, the second is the menu, and the third is the snack ordering form.

 

Meal Deliveries

Meals will be delivered within the following time windows directly to a student’s front door: breakfast (weekdays) 8-9:15am, lunch (weekdays) 12-1:15pm, dinner (all days) 6-7:15pm, brunch (weekends) 11:45am-1pm. Snack orders will be delivered daily during the dinner timeframe.

 

Paying for Meals

Students with meal plans will have meals deducted directly from their meal plan. Students without meal plans can pay using flex, or have orders billed to their student account through Student Financial Services. If students have a financial hardship and need assistance in paying for meals during their stay, they can email the Dean of Students Office at deanofstudents@udel.edu.

In quarantine housing, laundry facilities are provided in each residence. In isolation housing, students can schedule a time after 7 PM with a Quarantine Manager or Case Manager to do laundry. Laundry detergent is available upon request.

Departing Quarantine & Isolation

Once the quarantine or isolation period has ended, students will return to their regularly assigned space. Students will be sent instructions to plan for their departure in an exit email provided from Residence Life & Housing. This exil email will be sent to students 24-48 hours prior to their planned departure date. Students in isolation must be cleared by Student Health Services before leaving.

Student Health Services will notify you of the duration of your stay at the start of your quarantine or isolation period. These dates however are subject to change based on development and progression of your symptoms or additional information about your exposure. All students who test positive for COVID-19 are not permitted to leave the isolation space until they are cleared by Student Health Services. You will receive an exit email with instructions for your departure from Residence Life & Housing 24 to 48 hours before your scheduled departure date.

All decisions regarding length of the isolation or quarantine are made by staff at the Student Health Center (302-831-2226). However, in most cases, students must complete the full duration of their quarantine or isolation even if a negative test is received.

Students should complete the following as they plan to leave:

  • Clear all food and beverages from the refrigerator

  • Pick up any trash or discarded items from the apartment and put them in a trash bag outside in the main hallway

  • Leave the fob or key/white ID card inside the space in an easily identifiable location

  • Turn off all lights and close all windows

  • Ensure all belongings are packed; any supplies provided are for students to take or throw away

  • On the day of departure, call the Quarantine Assistant if transportation is needed.

  • Upon leaving, be sure to wear a face covering and practice social distancing.

Support for Students in Quarantine & Isolation

Student Health Services


Student Health Services is open Monday - Friday from 8:30 AM - 5 PM. Students call to make appointments at (302) 831-2226.

The Aetna After-Hours Nurse Medical Advice Line is a 24/7 hotline that is also available for UD students with any immediate needs and questions by calling (800) 681-3957.

Center for Counseling and Student Development


This fall, CCSD is holding a COVID-19 support group for all students at UD who are either quarantining or isolating (whether on or off campus) and would like to discuss ways to stay mentally healthy.

Thursdays from 12:30 - 1:30 PM 
October 8 - November 19, 2020

Sign up here.

Quarantine & Isolation FAQ

If you have questions not answered here, please contact our Quarantine Managers Joe & Lauren via email.

Students will be given permission to leave their assigned space for medical appointments and required testing as coordinated by Student Health Services. To ensure everyone’s safety, you must notify Residence Life & Housing prior to leaving the space.

Yes! We have staff that would be happy to pick up any essential belongings from your assigned room. Please refer back to your welcome email for the Quarantine Assistant duty phone number and give them a call.

Packages should not be ordered directly to your quarantine/isolation space. You can order packages to your original room assignment and retrieve all items upon your return. To request an exception to have someone retrieve an urgent item, please call the Quarantine Assistant on-call.

Contact the Assistant Dean of your College to get an official excused absence. Student Health Services can provide essential documentation as needed, while maintaining your privacy. Also contact your instructor or professor to inform them of your upcoming excused absence.

All students should visit the virtual activities on the Student Centers website and follow @stUDentevents on Instagram to see what opportunities are available to engage with programmatic offerings while in this temporary space. Also, the support options we provide in the section above give you the opportunity to connect with other students, peer mentors, and staff.

Students who live on campus can keep in touch with their building or floor community through virtual community meetings, student-initiated programs (SIPs), and RA Catch-Ups that can all be held virtually. Refer to your Residence Hall Coordinator’s (RHC) Weekly Newsletter for more information about upcoming events!

Yes! If you need one of these spaces, please let the Quarantine Manager know when they talk to you about the move-in process.

For any concerns regarding your space, please contact the Quarantine Assistant (QA). In your welcome email, the 24/7 duty phone number for the QA is provided for both quarantine and isolation housing. Our quarantine and isolation team will work immediately to identify a solution or move you to a suitable space.

If you are staying in your room as instructed but would normally go to the dining hall for meals, you are able to instead complete a form to designate someone else to use your meal plan to pick up a meal for you. Please contact your Resident Assistant (RA) for details, or access the form here.. If you do need to enter a quarantine space, you would order meals to be delivered to you and would not utilize this process.

Daily Health Check & Testing Info

COVID-19 Screening Test This way blue sign on Laird Campus bridge

All students and staff who plan to be on-campus on a given day should complete their Daily Health Check. If the result of your screening provides you with a “Red X” and asks that you stay home for the day to ensure the safety of the community, please do so. If symptoms persist and cannot be explained by another source, please contact Student Health Services (302-831-2226) to discuss treatment, testing, and the possibility of quarantine.

 

COVID-19 surveillance testing is available for all asymptomatic students and staff every Monday and Wednesday. Any students with symptoms should contact Student Health Services (302-831-2226) to schedule an appointment to be tested at Laurel Hall. All COVID-19 Testing options can be found on the Student Health Services website.

Ask Dr. Dowling

In this video series, we ask physician and director of Student Health Services, Dr. Tim Dowling, how we can stay healthy, safe and well during COVID-19 while living on campus.

 

Residence Life & Housing is part of the Division of Student Life, which contributes and facilitates critical learning and development within healthy, inclusive and supportive communities, so that all students may thrive at UD and beyond.