Upon check-in, residents receive a fob for their building and other designated areas and a key to their room/mailbox. Duplication of any University keys, including room keys, is prohibited by the code of conduct. For security reasons, it is recommended that students not carry their University ID together with their fob and room key in the event of loss. Loss of keys and fobs should be reported immediately to Residence Life & Housing staff or the University of Delaware Police Department.
Students who lose or misplace their fob must obtain a new fob from Residence Life & Housing staff. Their original fob will be deactivated immediately. The new fob will become the resident's permanent fob and the student will receive a charge to their student account from Facilities.
Students who lose or misplace their key may sign out a spare key from Residence Life & Housing staff, which must be returned within 48 hours. For personal safety, when keys and identification are lost together, an emergency lock core change must be initiated. Students should contact Residence Life & Housing staff or University Police to initiate this lock core change. Students who do not return their key within 48 hours or need an emergency core change will receive a charge to their student account from Facilities.
Students must return fobs and room keys to the Residence Life & Housing staff at the end of fall, winter and spring semesters or if they move out of their residence hall room during the semester. For security reasons, if fobs or keys are not returned within the required time frame, access fobs are considered lost and are deactivated, locks on doors are changed, and residents are billed accordingly.
Repetitive use of spare keys or fobs is an unsafe practice. Any student who checks out more than four spares a semester may face student conduct action.
Students who damage or deface their fob will be billed the amount of the fob.
To review the official Facilities policy on keys and fobs as well as access 2015-2016 billing rates, visit the Facilities website.