Frequently Asked Questions

General FAQs

Employees, retirees, and their spouses are eligible to participate in our programs and services. Graduate and undergraduate students are not eligible to participate. Dependents are unable to participate in Employee Health & Wellbeing programs, but may use the facilities within Carpenter Sports Building, as long as a parent is present and waiver is completed through the Department of Athletics and Recreation Services. 

The All-Access Membership (AAM) will allow for an annual one-time 75 Wellness Dollar payment to enroll for all programs throughout the year. Programs in membership include a full year of fitness classes, HealthyU cooking classes, fall and spring health campaigns (i.e. Walktober), and discounted personal training services. Programs listed in the All-Access Membership cannot be purchased individually.

If wellness dollars are available, please fill out this form and you will receive confirmation when the membership is added to your account.

If no wellness dollars are available, please go online to recreation.udel.edu/membership (choose the All Access Membership) and pay $75 with a credit card.  If this is not possible, please pay with a check at the front desk at Carpenter Sports Building.

 

Wellness Dollars are virtual dollars that you can spend on health and wellbeing services annually from July 1-June 30. Full-time employees, part-time employees, and retirees receiving benefits will get 75 Wellness Dollars per fiscal year. Employees working part-time and receiving benefits will also receive 75 Wellness Dollars per fiscal year. Wellness dollars do not roll over to the next fiscal year.

Wellness Dollars can be used for Employee Health & Wellbeing (EHW) and Recreation programs and services. They are not real dollars and cannot be spent on items external to the University. Throughout the year, you may use these dollars for the EHW All-Access Membership for University-wide health challenges, cooking classes, and fitness classes, but may also use these dollars for personal training services, fitness classes, lockers, and more. To purchase the All-Access Membership for EHW all-inclusive services, please complete this form. To purchase EHW personal training services with your wellness dollars, please complete this interest form. To purchase Recreation Services, including a UD CROSSFIT membership, lockers, or group exercise class passes, please contact recreation@udel.edu. If you deplete your Wellness Dollars, you can pay out of pocket. If you do not use all of your Wellness Dollars by June 30, you lose them. You cannot roll them into the next year’s bank. Each July 1, you will start fresh with 75 Wellness Dollars.

You are the only one who can use your Wellness Dollars for programs and services. Although your spouse is able to participate in our programs, they cannot access your Wellness Dollar account. Spouses will pay the equivalent cost out of pocket. Wellness Dollars are non-transferable, which means you cannot give them to a co-worker if you are not planning to use them. Miscellaneous wage employees do not receive Wellness Dollars, however they can participate in Employee Health & Wellness programs by paying the equivalent out of pocket fee.

Recreation Services Programs

Aside from the Employee Health & Wellbeing services offered, you are eligible to take the Recreation Services group fitness classes, UD CROSSFIT, or participate in their personal training program. For more information on their programs, visit their website. 

Lockers & Laundry Service

Employees may also use their wellness dollars to purchase a locker in the Carpenter Sports Building. There are two locker rooms within Carpenter Sports Building. To rent a locker in the employee locker room, there is a small fee of $75 per year. Lockers are available for rent for the fiscal year starting in July. If you do not wish to purchase a locker in the employee locker room, there are general locker rooms for you to use. The CSB front desk can provide you with a lock for daily use. There is no fee associated with using the general locker room. You also have access to laundry service, for a fee of $60 per year. Laundry service includes daily washing & machine drying of your items in a mesh bag (provided), and a towel. Clean laundry is returned to a passcode-protected room on the main level. Lockers and laundry service can be rented by contacting recreation@udel.edu or in person at the cashier’s desk in the Carpenter Sports Building.

 

We are located in the Carpenter Sports Building (CSB), affectionately known as the Little Bob. You can access the CSB from North College Avenue or from Main Street. Our program office is room 125, right across from the pool down the hallway to the right in between Gym 1 & 2. The Employee Fitness Center is just past our office, located in room 127. In order to enter the CSB, you will need a valid University ID. When you enter through the main doors, simply tap your ID at the turnstiles for access to the building. Once in, you have access to all facilities within the CSB, provided there is not a scheduled event in a specific area.

The Employee Fitness Center is just past our office in the Carpenter Sports Building (CSB), located in room 127. In order to enter the building, you will need a valid University ID. When you enter through the main doors, simply tap your ID at the turnstiles for access to the building. Once in, you have access to all facilities within the CSB, provided there is not a scheduled event in a specific area.

 

Starting August 30, 2021, the Employee Fitness Center will be open during hours that the Carpenter Sports Building is open. For the most up-to-date information on building hours, please visit Recreation Service’s website.

Complete All-Access Membership (AAM) using this registration form. Spouses are required to pay for an AAM “out of pocket” since they are not entitled to Wellness Dollars.  Before purchasing an AAM, spouses need to have a UD ID number*. To pay for an AAM online with a credit card (you will need a UD ID number and log in using the Central Authentication System). To pay for an AAM in person at Carpenter Sports Building (CSB), you will need a UD ID number and may use a credit card or a check.  Click on these links for CSB hours and contact information.

 *To obtain a spouse UD ID number, the employee should send an email to hr-onboard@udel.edu and provide their UD ID number, name of spouse and spouse date of birth. Please type ‘Spousal ID One Card Request’ in the subject line.  Human Resources will then guide you through the process.

 

Please email wellbeing@udel.edu and one of our staff members can check your balance.

Please visit the Registration portal, login with CAS credentials, select “Memberships”, select “All-Access Membership”, and add to cart to pay with credit card. 

Access to the Lil’ Bob facilities is free to all full-time employees, retirees, and spouses with a UD OneCard. Please bring your OneCard to enter the building. Please note that there may be times that facilities are reserved for classes or other events and may be unavailable to the public. Feel free to contact the CSB front desk (831-8600) or recreation@udel.edu if you have any questions about facility use or reservation. For more information about the Lil’ Bob and building hours, please visit Recreation Service's website.

Employee Health & Wellbeing workshops and programs are free to all UD employees, retirees, and spouses. Please visit our website for more information on our upcoming programs. Unable to make it to a live workshop? Check out our workshop recordings here.

On-Demand Fitness Class recordings are accessible for free to be watched any time and anywhere! Check out our fitness class recordings here. 

Program Specific FAQs

In this 6-week online physical activity challenge offered each Fall semester, you will be inspired and motivated to more. As you accumulate steps/activity minutes, you will virtually travel the world and explore scenic autumn locations, browse through fall images, receive weekly wellness tips, and have access to a library filled with healthy recipes. Participants may sign-up as an individual, but are encouraged to join a team of 4-10 other Walktober users for an added challenge.

This program is open to All-Access Members. If you are not a current All-Access Member, you may purchase a membership using your wellness dollars or out of pocket by completing the registration form or emailing wellbeing@udel.edu.

 

“HealthyU Cooking School” is a demonstration-based cooking class that features local dietitians and chefs from the UD area. In demonstration classes, the instructor cooks up one or two dishes for the group to sample, while you listen and watch. The instructor provides recipes and offers tips, tricks and all the info you need to build on your cooking skills and recreate the same dishes at home.

Let's Cook! is a chance for you to get in on the action and prepare a meal either in person or virtually! For virtual classes, a meal kit is provided to you in advance. Roll up your sleeves because you’ll be doing the slicing and dicing. These hands-on classes are approximately 1.5 hour long (including eating) under the guidance and instruction of Employee Health & Wellbeing's Nutrition Outreach Coordinator Chef Jen.

Purposeful is a brand new kind of mobile app that helps you define your unique purpose in life by illustrating your best self and clarifying what matters most to you. A beautifully designed and customized experience takes you on a journey of self-awareness and inspiration, driven by multimedia content created and curated by leading behavior change experts.

Text “UDEL” to 734.436.3939 to get started

 

Fitness Services

If you are interested in personal training, please complete this interest form for a free consultation with one of our Nationally certified personal trainers. Based upon your goals and availability, a package will be recommended to you to purchase either in person at the Carpenter Sports Building (CSB) or online using the Registration Portal

Personal training an be paid using wellness dollars and/or credit card. If you are using only wellness dollars to cover your personal training package, you may either email wellbeing@udel.edu or visit the CSB Cashier to complete your purchase. If you are doing a split payment with both wellness dollars and credit card payment, this transaction can only be done at the CSB cashier. All credit card payments can either be online or by visiting the CSB cashier.

 

If you are interested in personal training, please complete this interest form for a free consultation with one of our Nationally certified personal trainers.

Once complete, please allow up to 1 week for access to our online portal, Total PT Fitness to be activated. Follow the instructions in your inbox to log-in and complete a short questionaire. 


Once our staff has matched your availability with another personal trainer's, you will be emailed within 1-2 business days to schedule a free consultation. Based upon your goals and availability, a package will be recommended to you to purchase either in person at the Carpenter Sports Building (CSB) or online using the Registration Portal

If you need to cancel your appointment, please contact wellbeing@udel.edu or call 302-831-8388 to cancel your appointment within 24 hours or more notice in advance to reschedule. If you are currently working with a personal trainer, you may also contact your personal trainer directly to reschedule your next session.

 

 
  1. Search for an email from NoReply@totalptfitness.com with subject line “Account Information for Total PT Fitness from Chelsea Finch.”
  2. Please open the email and follow its directions to create your Total PT Fitness profile. Your login username and password can be found in the email. Please create a new username and password after logging in for the first time
  3. Please bookmark the website onto your computer’s internet browser for easy access to login and access your profile.
  4. Complete all 3 questionnaires that are assigned to you on your Total PT Fitness profile. These questionnaires must be completed before we can schedule a free consultation with one of our personal trainers. Questionnaires include:
    1. Health Risk Questionnaire
    2. Personal Training Intake Form
    3. Pre-Exercise Questionnaire
  5. If you would like to view your Total PT Fitness profile on your phone, there is a free app with no ads called “Fitness Now” that allows fast access to your exercise programs and calendar.
    1. Google Android App
    2. Apple iPhone App

Class & Program Registration

Starting July 1, 2021, all fitness classes and cooking classes must require an All-Access Membership. To purchase an All-Access Membership for the fiscal year of 21-22, please fill out and submit this form.

  • “Log in” on the Registration Portal with your CAS credentials

  • Select “Employee Wellbeing Programs”

  • Scroll down the list and select either “Healthy U Cooking School” or “Let’s Cook!”. 

  • Find the date and time of class that you are looking to take (there may be more than 1 class so read carefully).

  • Select “Register“ and “Checkout” to complete registration.

  • “Log in” on the Registration Portal with your CAS credentials

  • Select “Employee Wellbeing Programs”

  • Scroll down the list and select the workshop or program you are looking to attend. 

  • Find the date and time of the program that you would like to attend (there may be more than 1 offering so read carefully).

  • Select “Register“ and “Checkout” to complete registration.

  • “Log in” on the Registration Portal with your CAS credentials

  • Select “Employee Wellbeing Fitness Classes”

  • Scroll down the list and select the specific program you are wanting to attend.

  • Select “Register“, “Accept” waiver if applicable, and “Checkout” to complete registration.

For fitness classes, registration opens 24 hours before the start of class and closes 5 minute after the start of class. If you are trying to register more than 24 hours in advance of class, you will be unable to see the list of offerings.

Please note that our registration system is having a problem with sending email confirmations at this time, but you may enter the virtual session by following these instructions below:

  • Log into the Registration Portal

  • Click on your username at the top right of the page

  • Click “Profile” from the dropdown

  • Click “Programs” from the list on the left of the page

  • Find the class you would like to join within check-in period

  • “Join session” by clicking on the camera icon.

Guests must join within the check-in period of 15 minutes before class and 10 minutes after the class has started. For safety reasons, we cannot let participants into classes later than 10 minutes after the designated start time.

If you are unable to attend the program any longer, guests must cancel their registration through the Registration Portal by following these steps:

  • Click on your username at the top right of the Registration Portal home page

  • Click “Profile” from the dropdown

  • Click “Programs” from the list on the left of the page

  • Click “Cancel Registration“ on the class that you no longer want to attend

 

Delaware Recreation has released a new App, “UDLilBob”, which is available now in the Apple Store and the Google Play Store. The app puts Delaware Recreation, Employee Health & Wellbeing, and the UDLilBob at your fingertips. It features easy click access to:

  • Sign up for Fitness Classes and Programs
  • Access to the On Demand Virtual Fitness Offerings
  • Access to Intramural Sports
  • UDLilBob Hours
  • Quick access to our social media accounts

You can also receive notifications about changes to hours and submit feedback all in one spot. If you have any questions, please contact us at recreation@udel.edu.

 

Our Partners

UD Health’s comprehensive health clinics use research and education to take healthcare in a new direction. Major health and prevention services include: primary care, physical therapy, speech therapy, mental health services, care coordination, nutrition counseling, exercise counseling, and health coaching — all on one STAR Campus. For more information, please visit UD Health’s website.

ComPsych is UD’s Employee Assistance Program (EAP) provider that is a work-based program designed to assist employees in resolving personal problems that may be adversely affecting the employee’s performance and personal life. The service includes a maximum of five (5) sessions at no cost. Should you need to go beyond five (5) sessions on a particular topic, ComPsych will work with your insurance to find in-network providers. Employees should use “State of Delaware” as their work location when logging in to the ComPsych portal for the first time. To register for an account and learn more, please visit ComPsych’s website or call 877-527-4742.

 

It's up to all of us to #ProtectTheFlock. Whether you'll be in Newark or at home, be sure to follow all COVID-19 guidelines to keep your community healthy and safe. Wear a face covering, monitor your symptoms, and maintain physical distancing of at least three feet apart. If you are on campus, be sure to complete the Daily COVID Symptom Check before you arrive. If you have forgotten your mask, disposable masks are available for free at the information desks in: Perkins Student Center, Trabant University Center, Morris Library, Carpenter Sports Building, STAR Tower. Learn more about the #ProtectTheFlock campaign and latest updates on return to work here.

Our Working at UD collaborative consists of the Department of Intercollegiate Athletics and Recreation Services, Employee Health & Wellbeing, Equity & Inclusion, Development & Alumni Engagement and Human Resources. We aim to streamline pertinent employee information from various campus departments into one convenient location for employees to access. The goal of the Working at UD collaborative is to create a positive employee experience at the University of Delaware. In higher education, where the focus is primarily students, we want to focus on you! Be informed by visiting #WorkingatUD’s website.

 

UD is committed to supporting its employees’ overall health and wellbeing and provides all employees and their families a number of benefits to meet the diverse needs.  Consult the resources below to assist in the adjustment to working from home, returning to work, tele-health options, as well as cope with the broader realities of the pandemic, create new family experiences and maintain optimal emotional wellbeing.  

Email Wellbeing@udel.edu or call 302-831-8388 to learn more about any of the programs and services offered above

 

Your Wellbeing IS our Mission, please utilize the following resources to feel your best:

  1. Employee Health & Wellbeing Home

  2. Wellbeing Weekly Newsletter

  3. Working at UD Facebook Page

  4. UD Mental Health Resources

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