Before You Arrive ...

An active UDelNet account provides access to UD e-mail and a host of other services available to UD students.

1. Review UD Policies:
   • Responsible Use of the Campus Network- A Student Handbook in preparation for ECCE (Electronic Campus Citizenship Exam)
   • UD Responsible Computing Policy
2. Activate UDelNet Account:
   • Know your UD ID (number with 5 or 9 characters) and your PIN
     • If you don't know these identifiers and you are on campus, go to the Student Services Building. If you are off campus, call (302) 831-2132. If you are a Continuing Education student, call the Access Center at (302) 831-2741.
   • Choose your UDelNet ID and password:
     • Go to http://www.udel.edu/network, login using your UD ID and PIN, and follow the prompts to activate your account. You may be asked to complete online examinations. You will set a UDelNet ID and password and the system will confirm their acceptance.
       Internet Explorer or Firefox are supported browsers. DO NOT use the AOL Browser.
     • Your account is now FULLY ACTIVE.   Within a few minutes you will have access to the following using your UDelNet ID and password:
       • UD Student Records (UDSIS) - your course registration, financial info, etc.
       • UD e-mail - web-based e-mail available using any browser
       • UD-licensed software download
       • UD discount pricing for hardware/software
       • central UNIX servers and personal web space
       • UD dial-up access (through your 56K modem)
3. SOME classes use Sakai@UD or MyCourses (WebCT) course management software. If your class uses Sakai@UD, check the Sakai@UD portal page to determine when you can login to your course. Access to MyCourses (WebCT) classes begins on the FIRST day of classes.
4. Your UDelNet account is active while you are currently registered for classes. See Access to Computing Resources for information on terms and length of use.

Click here to learn how

1. Know your Security Responsibilities.
2. If your computer is hacked or infected, your Residence Hall port or Dial-in access will be turned off until the problem is resolved.
3. Review Information Technologies-User Services Computer Cleaning Policy and the associated charges.

1. After activating your UDelNet Account, use any internet browser to access UD e-mail at http://mail.udel.edu.
2. Login with your UDelNet ID and password. Any questions? See Webmail Direct Documentation.
3. Want to forward your UD mail to another account (AOL, Hotmail, etc.)?  Review the warnings and instructions.

1. Review the Technology Solutions Center's recommendations on buying or bringing a computer to campus. For substantial savings, see How do I Purchase Software? BEFORE including popular software with your new computer purchase. You must have an active UDelNet account to purchase specially-priced hardware/software.
2. BRING TO CAMPUS all computer software disks and documentation/manuals in order to receive support from the computer manufacturer or UD's computer support staff if your operating system and other software has to be reinstalled.
3. Know what is covered under your computer's warranty and the level of service you should expect, along with the manufacturer's support number.
4. Students may Register Valuable Property (computer equipment, etc.) with Public Safety.
5. Before connecting your computer to the campus network, make sure it is not set to share its network connection:
   Windows-Turn off Internet Connection Sharing    Macintosh- Do NOT allow computer to create networks.
6. Off-campus students: See Connecting to the UD network.

1. Cable TV in Residence Halls: What You Need to Hook Up Your TV and more...
2. Residence Halls information - room/furniture dimensions, floor plans, etc.
3. Your RA will provide late-breaking news concerning connecting to the UD network.
4. Set up your room voicemail the day you arrive.
   • Landline phone required for all Residence Hall students.
   • UD students living in a Residence Hall have telephone answering mailboxes associated with the telephone line in their room. The mailbox number is their 7-digit phone number. If you need computing setup help, IT staff will call your room phone and leave you a message. You cannot access these messages until you set up your room voicemail.
5. If you have further questions,
   • Check out the IT Help Center web site and other Helpful Links.
   • Call the IT Help Center at (302) 831-6000, Monday-Friday, 8:00 am - 5:00 pm   OR    e-mail your question to our consult address.