Fees, adds, moves, changes, new service

New phone service requests and phone moves/adds/changes

Requests for installations, moves, adds, or changes should be sent to Telephone Services. Standard phone requests should be submitted at least 2 weeks prior to the actual due date needed. For larger orders or projects, requests should be submitted at least 6 weeks prior to the completion date. If there are questions about the amount of time your order may take, please call Telephone Services at (302) 831-2411.

With each order, please include a contact name, phone number, and a purpose code to charge. Information about the type of service that is needed, building, room number(s), phone model(s), and due date are also helpful for smooth order processing. Users should also refer to Public Safety's 911 policy, 7-45 to make sure the service request adheres to Public Safety requirements.

Fees and rates

  1.  Telephone Services Technician Labor Charges:
    1. Telephone equipment moves--$60.00 per hour
    2. Telephone equipment installation--$60.00 per hour
    3. Programming changes, unless individually spelled out--$60.00 per hour
    4. Telephone repairs for tech charges if found to be user error, or repair needed from the data jack to the phone--$60.00 per hour
    5. Configuration/programming changes, existing phones:
      1. Models 3905, 7937, 8831--$10.00 per phone
      2. Models 6945, 6961, 7945, 7975, 7916 (sidecar)--$60.00 per hour, charged in 10 minute increments
    6. Troubleshooting over telephone with Telephone Services staff--no charge
    7. ATAs
      1. Existing equipment line configuration change--$10.00 per port plus tech charges at $60.00 per hour for site visit
    8. VG224s
      1. Existing equipment line configuration change--$10.00 per port plus tech charges at $60.00 per hour for site visit
    9. Minimum of a $10.00 labor charge for any installation, move, add, or change

  2. Equipment Costs:
    1. New Telephone Equipment (Technician installation labor charges at $60.00 per hour is NOT included in the equipment price.)
      1. Phone model 3905--$60.00 (includes provisioning charge of $10.00)
        1. Power cord if needed--$15.00
      2. Phone model 6945--$220.00 (includes provisioning charge of $20.00)
      3. Phone model 6961--$170.00 (includes provisioning charge of $20.00)
      4. Phone model 7945--$270.00 (includes provisioning charge of $20.00)
        1. Power cord and cube if needed--$30.00
      5. Phone model 7975--$390.00 (includes provisioning charge of $20.00)
        1. Power cord and cube if needed--$30.00
      6. Phone model 7937 Conference phone--call Telephone Services for quote
        1. Power cord/splitter--$30.00
      7. Phone model 8831--$720.00 (includes provisioning charge of $20.00)
      8. Phone sidecar 7916--$280.00 (Includes provisioning charge of $20.00. Does not include stand.)
        1. Add power cord and cube--$30.00
      9. Single sidecar stand--$20.00
      10. Double sidecar stand--$30.00
      11. Cordless phone base--$220.00 (Includes provisioning charge of $20.00)
      12. Cordless phone extension--$110.00 (Includes provisioning charge of $10.00)
      13. ATA--$170.00 (Includes provisioning charge of $20.00)
      14. VG224--$1,500.00 (Includes provisioning charge of $100.00)
      15. Replacement handset--at Telephone Services’ purchase cost
      16. Headsets--equipment at Telephone Services' cost; installation at $60.00 per hour
    2. Replacement Equipment:
      1. 1 year warranty--replaced at no cost
      2. Over one year--replaced at new equipment cost
  1. Line Charges:
    1. DID numbers--$15.00 per month per line
      1. Maximum of 3 appearances of same DID prime number for $15.00
    1. Internal Cisco line numbers (“fake extensions,” no incoming or outbound calling)
      1. Each internal-only extension--$5.00 (no voice mail)
  1. Voice Mail:
    1. Voice mail box with phone line--included in the monthly line cost
    2. New voice mail box set up on a line--Free
    3. Voice mail box, no phone line or internal extension--$5.00 per box per month
    4. In-house voice mail repairs--Free
    5. Programming updates after initial voice mail box set up (e.g., voice mail to email, alternate extension programming, etc.)--$60.00 per hour

  2. Long Distance and International Calling:
    1. Domestic long distance--Free
    2. International prices--on schedule

  3. Automatic Call Distribution Set Up and Changes:
    1. Telephone Services consultation, assessment, and preliminary engineering--Free
    2. Software configuration
      1. Set up cost for ACD--to be determined based on vendor cost
    1. Departmental requests for script or prompt changes or number transfers--$10.00 per individual item request

  1. Auto-attendant Set Up:
    1. Telephone Services consultation, assessment, and preliminary engineering--Free
    2. Auto-attendant software configuration--to be determined based on vendor cost
    3. Auto-attendant script or prompt changes or number transfers--$10.00 per individual item request