Request new service
New phone service requests and phone moves/adds/changes
Requests for installations, moves, adds, or changes should be sent to Telephone Services. Standard phone requests should be submitted at least 2 weeks prior to the actual due date needed. For larger orders or projects, requests should be submitted at least 6 weeks prior to the completion date. If there are questions about the amount of time your order may take, please call Telephone Services at 302-831-2411.
With each order, please include a contact name, phone number, and a purpose code to charge. Information about the type of service that is needed, building, room number(s), phone model(s), and due date are also helpful for smooth order processing. Users should also refer to Public Safety's 911 policy, 7-45, to make sure the service request adheres to Public Safety requirements.
University of Delaware phone technician rates--$45.00 per hour. (Minimum charge of 30 minutes at $22.50, with 10 minute incremental charges after the initial 30 minutes.)
Monthly recurring line charge rate--$15.00 per telephone number, which includes voice mail if desired.