VoIP FAQs

1. What is VoIP?
VoIP is the acronym for Voice over Internet Protocol. Phone calls are transmitted over the data network with our computing data traffic, eliminating the need to maintain a separate voice network.
2. Why has our phone service changed?

The existing voice network has served us well for many years. Unfortunately, as with any type of infrastructure, some of the cabling is beginning to wear and is expensive to repair. It has become economical to consolidate our voice calls with the data traffic, eliminating the need to maintain two cabling plants.

In addition, the current voice service does not give us the opportunity to access some of the new voice features that VoIP provides, and the service levels on the current voice network are becoming problematic.

3. Is there a shortcut to access my voice mail?
Yes. The shortcut to access your voice mail is the character string *VM (or *86). You must be using your own VoIP phone on campus or another campus VoIP phone for this shortcut to work.
4. What is the line cost?
The line cost remains the same at $15.00 a month.
5. What features will my new phone have?

You will be able to:

  • Send voice mail .wav files to your email instead of listening to your messages on the phone. (Set up fee applies.)
  • Send the .wav voice mail file via email to another person.
  • See directory list of incoming calls, placed calls, and missed calls.
  • Have more than one incoming call for your number.
  • Make domestic long distance calls for free.
  • See a voice mail indicator.
  • Simultaneously ring your desk phone and your cell phone. (Set up fee applies.)
6. Will there be training provided on the new system?
Individual departmental training can be requested by sending email to telephone-services@udel.edu. Arrangements for a Telephone Services staff member will be scheduled to come on site and provide personalized training for your department. There is no charge for this service.
7. I depend on voice mail when I'm not at my desk or am working from home or another office. Can I access my voice mail from another location?
Yes, voice mail is accessible from other locations by dialing (302) 831-7000. You will be asked for your "ID," which is your 7-digit phone number and then your PIN. You will then be able to listen to your messages.
8. How do I activate the feature for my voice mail to be sent to my email account as a .wav file?
To activate the feature for your voice mail messages to be sent to your email account as a .wav file, you must send email to Telephone Services. Telephone Services cannot implement this feature if you call to make the request. (Set up fee applies.)
9. Will we still be able to do a 4-digit dial from campus number to campus number?

4-digit dialing will remain the same on a VoIP phone.

10. How many people can join a conference call?
A total of six people can participate on a conference call, internal or external.