Voice Mail

University of
Delaware

[ Voice Mail ]

Help Center
Call 831-6000

Voice Mail Instructions:
Students

Telephone Answering Voice Mail
On campus resident students have telephone answering mailboxes associated with the telephone line in their rooms. The mailbox number is the 7-digit phone number.
Setting Up Your Telephone Answering Voice Mailbox

Dial 4000 from your phone to reach the voice mail system.
Listen to the voicemail operator. You'll hear the following information: "Press * if you are not at your own phone, press # to leave a message in another mailbox. Otherwise, please hold... Please take a minute to set up your mailbox. To begin setting up your mailbox, press the # key...."
Press the "Pound" [#] key.
Now follow the voice instructions.

Select a personal identification number (PIN) between 4 and 10 digits long. Within UD Voice Mail, your PIN will be referred to as your PASSCODE.

Record the name(s) of the person(s) using the mailbox.

Record your personal greeting.

Record your busy greeting (applicable for faculty/staff office phones only)
Listen to the voicemail operator and exit at the end by pressing *.
You can always get help by pressing the 0 key on your telephone while you are using voice mail or call the Help Center at 831-6000 or send email to consult@udel.edu.

Using Your Telephone Answering Voice Mailbox

When there are new messages in your telephone answering mailbox, you will hear a "stutter" dial tone after lifting the receiver. This is your signal to dial voice mail (4000) and follow the instructions to access your telephone answering mailbox.

Private Voice Mail
All University of Delaware Students get a Private Voice Mailbox.
Your Private Voice Mailbox allows you to receive messages from your professors, family and friends. You will keep the same Private Voice Mailbox number as long as you attend the University of Delaware.
It takes just a few minutes to set up your Private Voice Mailbox. Voice prompts guide you through the process. Consult the UD Voice Mail User Guide or the UD Phone Directory for detailed instructions.
Finding your Private Voice Mailbox Number
Private voice mailbox numbers are published in the "Campus Directory" as well as online from UD's Web home page (http://www.udel.edu/); Click on the "Directories" link. From the "Directories" page, type your name (or someone else's) in the appropriate window and then click on the "Search" button. The system will search for that name and list the 7-digit private voice mailbox number for that person.
Setting Up Your Private Voice Mailbox

To Access UD Voice Mail, dial one of the following from a touch-tone telephone

On Campus: 4000
Off Campus: (302) 831-4000
Southern Delaware: (302) 645-4000

Press the "Star" [*] key
Enter your Private Voice Mailbox Number
Enter your passcode (pin). Initially, this passcode is the month and day of your birthdate (ex. mmdd).
Now follow the voice instructions to:

Select a new PIN (passcode) between 4 and 10 digits long.
Record your Name
Record your Personal Greeting
Using Voice Mail

Access UD Voice Mail by dialing one of the phone numbers mentioned above
Press the "Star" [*] key
Enter your Private Voice Mailbox Number
Enter your PIN (passcode)
Remember your PIN! Private Voice Mailbox PINs can be changed, with proper ID, at 002A Smith Hall between 8 a.m. and 5 p.m., Monday through Friday. Or, if you do not attend class in Newark, contact your program coordinator.
How To Leave a Message in a Private Voice Mailbox

Access UD Voice Mail by dialing one of the phone numbers mentioned above.
Listen to the Voice Mail operator prompting you to either:

press the # key to leave a message in another mailbox
OR
enter the mailbox number of the person you would like to reach
Note: the prompt is different depending on the phone you are using..either one with or without telephone answering Voice Mail.
Enter the 7-digit number of the Voice mailbox of the person with whom you'd like to leave a message.

Listen to the greeting and after the tone record your message. End your message by pressing the # key.

Press 1 to send your message and then * to exit Voice Mail.

Chain Mailboxes
A chain mailbox allows callers to enter a 7-digit, private voice mailbox number of the person they are trying to reach. Chain mailboxes work best for extensions shared by 5 or more people. Extensions used by graduate students often take advantage of this type of voice mailbox.
All telephones in student Residence Halls are automatically enabled with the chain-mailbox feature.

Set up a Chain Mailbox
For student phones in Resident halls:
If you want callers to leave private messages for you when you are not home, you and your roommate(s) can include your private voice mailbox numbers in the greeting of your telephone answering mailbox. For example:

You have reached 837-9999. We can't answer the phone right now. To leave a message for Sarah, enter YYYYY now. To leave a message for Jessica, enter XXXXX now. To leave a message for both of us, record your message after the tone.
Replace "837-9999" with your correct telephone number. Replace "XXXXX" and "YYYYY" with your private voice mailbox numbers. When the caller enters your 7-digit private voice mailbox number, the call gets transferred to your private voice mailbox.

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