[ University of Delaware ]
University of
Delaware 		[ Voice Mail ] Help Center
Call 831-6000

[User Guide]

Voice Mail Instructions:
Students

Private Voice Mail

Every University of Delaware Student is assigned a Private Voice Mailbox.

Your Private Voice Mailbox allows you to receive messages from your professors, family and friends. You will keep the same Private Voice Mailbox number as long as you attend the University of Delaware.

It takes just a few minutes to set up your Private Voice Mailbox. Voice prompts guide you through the process. Consult the UD Voice Mail User Guide or the UD Phone Directory for detailed instructions.

Finding your Private Voice Mailbox Number

Private voice mailbox numbers are published in the "Campus Directory" as well as online from UD's Web home page (http://www.udel.edu/); Click on the "Directories" link. From the "Directories" page, type your name (or someone else's) in the appropriate window and then click on the "Search" button. The system will search for that name and list the 7-digit private voice mailbox number for that person.

Setting Up Your Private Voice Mailbox

  1. To Access UD Voice Mail, dial one of the following from a touch-tone telephone
    • On Campus: 4000
    • Off Campus: (302) 831-4000
    • Southern Delaware: (302) 645-4000
  2. Press the "Star" [*] key
  3. Enter your Private Voice Mailbox Number
  4. Enter your passcode (pin). Initially, this passcode is the month and day of your birthdate (ex. mmdd).
Now follow the voice instructions to:
  • Select a new PIN (passcode) between 4 and 10 digits long.
  • Record your Name
  • Record your Personal Greeting
Using Voice Mail

  1. Access UD Voice Mail by dialing one of the phone numbers mentioned above
  2. Press the "Star" [*] key
  3. Enter your Private Voice Mailbox Number
  4. Enter your PIN (passcode)
Remember your PIN! Private Voice Mailbox PINs can be changed, with proper ID, at 002A Smith Hall between 8 a.m. and 5 p.m., Monday through Friday. Or, if you do not attend class in Newark, contact your program coordinator.

How To Leave a Message in a Private Voice Mailbox

  1. Access UD Voice Mail by dialing one of the phone numbers mentioned above.
  2. Listen to the Voice Mail operator prompting you to either:
    1. press the # key to leave a message in another mailbox
      OR
    2. enter the mailbox number of the person you would like to reach
    Note: the prompt is different depending on the phone you are using..either one with or without telephone answering Voice Mail.
  3. Enter the 7-digit number of the Voice mailbox of the person with whom you'd like to leave a message.

  4. Listen to the greeting and after the tone record your message. End your message by pressing the # key.

  5. Press 1 to send your message and then * to exit Voice Mail.