[ University of Delaware ]
University of
Delaware 		[ Voice Mail ] Help Center
Call 831-6000

[User Guide]

Frequently Asked Questions:
Faculty Voice Mail

  1. Who Has Access To What Type of MailBox?
    • Telephone Answering
      All faculty and staff have access to Telephone Answering mailboxes which are associated with office phones.
    • Sub mailboxes
      Submailboxes can be set up by special request on Faculty and Staff office phones.
    • Private mailboxes
      Private mailboxes can be set up by special request, if Faculty or Staff do not have direct access to a telephone.
    • Course mailboxes
      Faculty can request special course mailboxes.
  2. What is my private voice mailbox number?
    • Private Voice mailbox numbers are printed in the University phone direcory. They are also listed on the web. From the University Home Page click on the "People" button beneath the main graphic. Then click on the "Search UD Student Voice Mail Directory" link. Type your name (or someone else's) in the empty window. The system will search for that name and list the 7-digit private voice mailbox number for that person.
  3. What is my telephone answering voice mailbox number?
    • Your telephone answering voice mailbox number is your 7-digit phone number.
  4. What is my inital passcode for a private voice mailbox?
    • The "temporary Personal Identification" is the month and day of your birthdate (ex. mmdd).
  5. I forgot my voice mail PIN, how do I get it reset?
  6. How do I listen to messages when I am off campus?
    • Call 831-4000 and follow the prompts. You will press * then enter your 7-digit mailbox number, then enter your v-mail PIN. Press 1 to listen to your messages.
  7. Can I get a deleted message back?
    • You can recover messages that you erased by mistake, because messages are not actually erased until you hang up the receiver.
      To recover a message, press * to return to the Main Menu. Then press 1 to listen to your messages again. When you hear the message you accidentally erased, press 2 to save it.
      If you delete a message and then hang up, you will not be able to retrieve it.
  8. How do I send a message to more than one person?
    • To send a message to more than one person, you need to send the message from within the voice mail system. Call 4000, access your voicemail box and then press 2 (to send a message). The system will prompt you to enter the 7 digits of the mailbox of the person(s) to which you wish to send your message. You can also set up a group list (see following question) and enter a group list number instead of an individual's mailbox number. This is useful if you plan to repeatedly communicate with the same group of people via voice mail.
  9. How do I set up group lists?
    • To get to the group list menu from the Main Menu, press 9, 9, 1. Follow the prompts for Creating a Group by pressing 4. The group list menu has options for Review Groups (press1), Change a Group (press 2), Delete a Group (press 4) or Create a Group (press 4).
  10. If more than one person shares a phone, how can each maintain the privacy of individual vmail?
    • If you are a faculty or staff member and are sharing one telephone, you can request submailboxes for your telephone by contacting the voice processing coordinator.
  11. How do I turn on/off the extended absence greeting?
    • After recording your greeting or reviewing your greeting, listen to all of the options the voice mail operator offers: to keep this recording, press 1 - to change it, press 2 - if you want to mark it for extended absence, press 3. Choose option 3 to mark for extended absence. This option acts like a toggle-switch and you'll need to listen again for option 3 after recording or reviewing your greeting to turn it off. Please Note: The purpose of using the "extended absence" function for your greeting is to force callers to listen to your entire greeting. This way callers will hear that you will be out of the office for an extended period of time. Thus, when the extended absence greeting is turned on, callers can not use any keypad functions (e.g. fast forwarding through your message by pressing # or 9 or pressing a 0 to reach a departmental secretary).
  12. Can I get a light indicator for voice mail messages for my straight telephone set?
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